Convenience Comes at a Steep Price
The app is convenient and easy to use, but the delivery fees are just too expensive if you live in Santa Rita. I’ve seen delivery charges around $23 for an order from Hagåtña, which is almost the cost of another meal. If you live in central Guam, it’s often cheaper and faster to just pick up your food yourself. The app would be much more appealing if delivery pricing was more reasonable for customers in the south.
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No Descriptions
I can't see some of the food discriptions
Reasons
The delivery sometimes takes way too long (2hrs+ at times) and they still haven’t fixed the delivery fee. I place an order and they’ll call me back saying it’s actually an additional charge bc of the incorrect delivery fee. I had the inconsistent delivery fee.The stores available are very limited, wish the had more places available like donki itself or payless or just more variety of food options. Staff who call to inform about the incorrect delivery prices are also rude. It’s been a year since using the app and still is generating wrong delivery fees and charging me an insane amount bc of it. Promo codes also don’t work when I tried in the time frame they were available.
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Expect an additional $23 fee
I used the app to place an order & it was really slow but generally manageable. However, after placing my order (which included a $7.99 delivery fee), they called to tell me there was another additional $23 delivery fee on top of the stated $7.99 delivery fee for my 3 item order! If your app states one price, then you call to charge your customers 3x more on top of their order price, most reasonable folks will cancel their order.
Given your monopoly for delivery on Guam, it’s shows a blatant lack of business sense when you as an owner can’t bother hiring competent coders to make a functional app with correct pricing after all these years.
I will never utilize your service again for any reason.
Given your monopoly for delivery on Guam, it’s shows a blatant lack of business sense when you as an owner can’t bother hiring competent coders to make a functional app with correct pricing after all these years.
I will never utilize your service again for any reason.
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Terrible service
The worst food delivery app I’ve ever used 2 hours to deliver, and the delivery price was insane, would leave 0 stars if possible, you’d get your food faster if you crawled to the spot
