Expect an additional $23 fee
I used the app to place an order & it was really slow but generally manageable. However, after placing my order (which included a $7.99 delivery fee), they called to tell me there was another additional $23 delivery fee on top of the stated $7.99 delivery fee for my 3 item order! If your app states one price, then you call to charge your customers 3x more on top of their order price, most reasonable folks will cancel their order.
Given your monopoly for delivery on Guam, it’s shows a blatant lack of business sense when you as an owner can’t bother hiring competent coders to make a functional app with correct pricing after all these years.
I will never utilize your service again for any reason.
Given your monopoly for delivery on Guam, it’s shows a blatant lack of business sense when you as an owner can’t bother hiring competent coders to make a functional app with correct pricing after all these years.
I will never utilize your service again for any reason.
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Reasons
The delivery sometimes takes way too long (2hrs+ at times) and they still haven’t fixed the delivery fee. I place an order and they’ll call me back saying it’s actually an additional charge bc of the incorrect delivery fee. I had the inconsistent delivery fee.The stores available are very limited, wish the had more places available like donki itself or payless or just more variety of food options. Staff who call to inform about the incorrect delivery prices are also rude.
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Great Ordering Service
Overall, great ordering service. Customer service promptly notifies if anything is wrong with your order. A life saver when you just don’t feel like leaving your house and too busy to cook. However, recommend they post their delivery rates. I keep getting calls that the delivery fee is wrong, and if I authorize them to charge the difference. Besides that issue, love the app.
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High Pricing
Why does the menu price get higher when the delivery fee is high enough and also plus taxes and fees plus the tip I'm like bro what the
Bring uber eats to Guam already
The app doesn’t enter your address correctly so you get multiple calls with the drivers complaining to you as if you have control over it.
