Convenience Comes at a Steep Price
The app is convenient and easy to use, but the delivery fees are just too expensive if you live in Santa Rita. I’ve seen delivery charges around $23 for an order from Hagåtña, which is almost the cost of another meal. If you live in central Guam, it’s often cheaper and faster to just pick up your food yourself. The app would be much more appealing if delivery pricing was more reasonable for customers in the south.
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No Descriptions
I can't see some of the food discriptions
Reasons
The delivery sometimes takes way too long (2hrs+ at times) and they still haven’t fixed the delivery fee. I place an order and they’ll call me back saying it’s actually an additional charge bc of the incorrect delivery fee. I had the inconsistent delivery fee.The stores available are very limited, wish the had more places available like donki itself or payless or just more variety of food options. Staff who call to inform about the incorrect delivery prices are also rude. It’s been a year since using the app and still is generating wrong delivery fees and charging me an insane amount bc of it. Promo codes also don’t work when I tried in the time frame they were available.
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Expect an additional $23 fee
I used the app to place an order & it was really slow but generally manageable. However, after placing my order (which included a $7.99 delivery fee), they called to tell me there was another additional $23 delivery fee on top of the stated $7.99 delivery fee for my 3 item order! If your app states one price, then you call to charge your customers 3x more on top of their order price, most reasonable folks will cancel their order.
Given your monopoly for delivery on Guam, it’s shows a blatant lack of business sense when you as an owner can’t bother hiring competent coders to make a functional app with correct pricing after all these years.
I will never utilize your service again for any reason.
Given your monopoly for delivery on Guam, it’s shows a blatant lack of business sense when you as an owner can’t bother hiring competent coders to make a functional app with correct pricing after all these years.
I will never utilize your service again for any reason.
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Terrible service
The worst food delivery app I’ve ever used 2 hours to deliver, and the delivery price was insane, would leave 0 stars if possible, you’d get your food faster if you crawled to the spot
Reasons
The delivery sometimes takes way too long (2hrs+ at times) and they still haven’t fixed the delivery fee. I place an order and they’ll call me back saying it’s actually an additional charge bc of the incorrect delivery fee. I had the inconsistent delivery fee.The stores available are very limited, wish the had more places available like donki itself or payless or just more variety of food options. Staff who call to inform about the incorrect delivery prices are also rude.
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Great Ordering Service
Overall, great ordering service. Customer service promptly notifies if anything is wrong with your order. A life saver when you just don’t feel like leaving your house and too busy to cook. However, recommend they post their delivery rates. I keep getting calls that the delivery fee is wrong, and if I authorize them to charge the difference. Besides that issue, love the app.
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High Pricing
Why does the menu price get higher when the delivery fee is high enough and also plus taxes and fees plus the tip I'm like bro what the
Bring uber eats to Guam already
The app doesn’t enter your address correctly so you get multiple calls with the drivers complaining to you as if you have control over it.
Delivery Area? Oh just 5 miles of Guam
The delivery area they cover is ONLY 5 miles of Guam. If you’re outside of that area they will not deliver to you. So if you’re outside of the 8 bigger hotels you’re fked 🤷♂️
can't put in address
I my family stays in summertown estates but i cant input their address for a delivery
Pick up your own food if you can
Getting nickel and dimed on delivery distance. Restaurant that’s less than a 10 minute drive and they add another 5 dollars to the 8 dollar delivery fee because it’s “far.” 3 miles away in any regard is CLOSE. Unbelievable business tactics.
Good idea but i hardly want to use this app
Too expensive, either lower the delivery rates or the minimum requirements to order. 20$ minimum plus delivery fee means 30$+ for fast food, plus extra food i didn't want in the first place that i only ordered to meet the minimum. Its a waste, and depressing. In addition, the wait times can be absurd. You benefit since its universally the only delivery app on Guam.
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Great customer service!
Very satisfied with my order and service from the drivers. Will definitely order again and recommend to others for delivery! Best delivery service on Guam
Love the app
So convenient to order and get my favorite foods
Fast Service
Customer service representative are great and helpful when it comes to ordering.
Great delivery app
My first experience with this app was mind blowing. Love it and easy to use..delivery is always on time and food is still warm
Great Service
Great dispatchers & drivers! Quick deliveries and great convenience!
Outstanding
Highly recommend! One of the best delivery companies here on Guam.
Good to go the best
Nice service, fast and safe, 👍
