Really hard to cancel subscription
How can I get a refund if I no longer wish to continue the monthly subscription?
Response from developer
Hi, Thank you for your feedback. I'm sorry you're having trouble canceling your account. On our checkout page, we state that customers are purchasing a trial that it will automatically enroll into a subscription to be billed monthly if the customer does not cancel. You may request a refund via the Apple Store (if you signed up using the app), by following these steps: Go to Apple Store Search GoodCar Scroll down and go to Report a Problem Select "I would like to.... Request a refund." Indicate the reason Tick the eligible amount to refund Then Submit A ticket for a refund request claim will be received via email. If you need further assistance, please let us know. Have a great day ahead, and stay safe! Sincerely, The Goodcar VoC Team
Scam Company
They will first take $3 for a 7 day subscription, then they will put you on automatic reoccurring billing without asking you. If you don’t notice this, they will repeatedly charge you $31 dollars every 7 days. To top it all off, there is no easy way to cancel your subscription, you cannot get ahold of anybody, and there is no real way to disable the billing or subscription in the app or online.
Response from developer
Hi, thank you for taking the time to share your review with us. On our checkout page, before the final billing step, the purchase terms and conditions are provided, along with a detailed summary of the chosen package, including the membership cost and duration. These items must be approved/acknowledged for the purchase to be completed. I would love to check on the account for you and see what I can do. Please give us a call or email us at askgoodcar@ask.goodcar.com. Rest assured, we're here to help. Sincerely, The GoodCar VoC Team
Subscription without me knowing
Response from developer
Hi, thank you for taking the time to share your review with us. On our checkout page, before the final billing step, the purchase terms and conditions are provided, along with a detailed summary of the chosen package, including the membership cost and duration. These items must be approved/acknowledged for the purchase to be completed. I would love to check on the account for you and see what I can do. Please give us a call or email us at askgoodcar@ask.goodcar.com. Rest assured, we're here to help. Sincerely, The GoodCar VoC Team
