Won’t Refund Anything
DO NOT PAY FOR ANYTHING. I paid for what I thought was a singular report but instead got billed a whole subscription for a service that a normal person really wouldn’t need unless they were looking at 20 cars at the same time. If you’re looking for a refund don’t bother. These people just say “Hey thanks for paying for this month. You can use the services in the meantime but I can’t refund you because I already got the money.” Just get a carfax instead, seriously. The report I received was a load of useless mumbo jumbo and only 50% was actually useful. GoodCar work on some integrity.
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Not worth the $
Provides inaccurate data (cross checked with CARFAX) and they will not allow you to cancel the subscription in the app.
Do Not Subscribe
Looks legit but you won’t be able to cancel through the app or website. Disputing with bank and contacting BBB.
Scummy Business Practices - AVOID AT ALL COSTS!
I wanted to run a VIN for a vehicle my friend was considering buying. Wanted to run just a single report but they took my payment information and automatically signed me up for $30 a month subscription without my consent to do so. And now I am having extreme difficulty cancelling it. There is no cancel button on their website. There is a cancel button on the mobile app, but when you click it, it says, “Subscription cannot be cancelled from this device”, which is such blatant BS that it is indicative of an intentionally scummy business model. Should be illegal, and company should have honestly a class action brought against them. Do NOT use this service!
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A very bad app; to cancel the monthly payment, you actually have to pay a fee.
A very bad app; to cancel the monthly payment, you actually have to pay a fee.
Good car
They banned my account after using it unlimited times like they promote I pay for two different subscriptions which are unlimited look ups and unlimited searches but banned me after using this feature.
Incorrect Data
The inside pics of the car did not accurately represent the actual car.
Trash why did I download
Tells you everything that google does
Auto charge without notice
Totally shady , not recommended
Don’t use this app
Literally impossible to cancel through the website or the app. Claims to send monthly notices prior to billing, but I received nothing. Total subscription billing scam, I thought I was paying once for a single report.
Trash
Don’t forget your trial. They don’t do refunds for cancellation.
Good car is scam
They wil charge you 1.95 $ initially and will not send you link to cancel membership and will charge you 29 $ . I sent them many emails to share link to cancel but they did not . From the app we can not cancel as they disabled. Beware of these scammers na report is also not correct which they are sharing.
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Best customer service ever for a low view app
I highly recommend this app when it comes to their customer service above other customers because of Maria. call was 45 minutes and within that 45 minutes I never felt like Maria was trying to hang up on me like most companies to try to handle the next customer. I feel like Maria handled me like if I was there only user. I felt very special because of the attention she gave me. Thnks again GOODCAR!!! Highly recommended nd no I’m not a bot didn’t get paid for this jus genuinely used the app nd was surprised to their service 🫡💪🤙
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!!!Scam site!!!
I am just another culprit of the scam. I am in the works of working with BBB. Please report to them as well, it sounds like they are looking to move towards criminal charges against company. Make it the worst 30 dollars they ever stole from you!!!
They will ask you for your whole name on the phone to cancel so they can get more information they don’t already have to tie to your card information to sell to data brokers. SCAM AND ILLEGAL
They will ask you for your whole name on the phone to cancel so they can get more information they don’t already have to tie to your card information to sell to data brokers. SCAM AND ILLEGAL
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Very limited
Can’t cancel subscription in the website nor app. Please help and fix this problem
Removing subscription
I have an account and I’ve been trying to contact the company through email to remove my subscription and I’ve yet to hear back from the company and I believe that is illegal and not right
Look before you buy
This is a great way to find out about a vehicle before you sign on the dotted line and walk away with something that might be a nightmare. I love good car vehicle history check.
Refund
I tried calling GoodCar to ask for a refund because I haven’t used the app in over a month, but they hung up on me. Their system says support is available 24/7, yet I couldn’t get any help. Very frustrating experience.
Total scam.
I would give 0 stars if possible. They make you jump through hoops to cancel and it’s 30 dollars. Also the information the website provides is totally useless anyway.
why is it so hard to cancel
i get it i didn’t see that you would take 30 dollars from me now i want to cancel it but i cant ? its just unfair
