Goodlife Health Clubs AU User Reviews

Goodlife Health Clubs AU

FITNESS AND LIFESTYLE GROUP BIDCO PTY LTD

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience8.5% of reviews

Neutral0.9% of reviews

Negative experience90.6% of reviews

~ Based on 106 written reviews from the US App Store.

What users say

Summarized from real user reviews of Goodlife Health Clubs AU. It highlights the 4 positives and 14 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Quick and responsive customer support
🎯Active app maintenance and UI improvements
✅Digital access works seamlessly for some users
📱Simple and intuitive interface design

Negative things

🐛App crashes frequently after login
🚪Digital access scanner fails consistently
📵App won't load without phone data/credit
🔄Constant forced logout requiring re-authentication
⏱️Extremely slow Bluetooth scanning process
🔋Drains battery with constant Bluetooth usage
🛑Black/blank/grey screen errors on startup
📴App fails to open past loading screen
🔐Unintended Apple Wallet popup exposing payment info
❌No offline access capability
🚫Mandatory app-only access with no alternative
⚠️Poor rollout without proper testing or staging
🔌Blocks 24/7 gym access when app malfunctions
📍Scanner positioning difficult and unintuitive

Is Goodlife Health Clubs AU Safe?

Not enough ratings yet to assess Goodlife Health Clubs AU.

Is Goodlife Health Clubs AU Legit?

Goodlife Health Clubs AU appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Goodlife Health Clubs AU is 68/100.

Based on 68 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible app check-in experience

Looked forward to app check-in until it was rolled out. Frustratingly slow to detect phones, makes for an award with the poor welcoming team every time while they chime in with “it’s really slow today” (everyday).
Feels like incorrectly or insufficiently specified hardware readers as if it was an app issue would it not have been fixed with one of the many app updates so far?

If my company had paid for this solution & received such a bad solution, I’d be asking for a refund.

PP_au

3 months ago

Response from developer

Sorry to hear you have been experiencing issues with digital access. Our team is actively working on improving access/scanning performance. We would like to investigate your account specifically. Please reach out to us via the Contact Us section in the app or at https://www.goodlife.com.au/contact-us/ so we can investigate further and assist you.

Please allow physical access cards as a backup

So, the app nags you if you haven’t updated to the latest version and blocks you from entering the gym if you haven’t updated. PLEASE AT LEAST ALLOW US TO USE TO THE DIGITAL ACCESS FUNCTION IN THE APP EVEN IF YOU HAVEN’T UPDATED. Sometimes a gym can be inside a shopping centre and you have no reception so there’s no internet to update on demand. Not everyone gets the update immediately. If you block physical gym access based on app version then at least bring back physical access cards as a backup option. Really, access cards are now much better in light of this poor app. It may have seemed like a good idea at first to use phones, but access cards don’t need to be kept updated continuously and don’t require internet access. This gotcha with using the phone app was not properly thought out.

Versus XIII

3 months ago

Response from developer

Filters please

Relatively intuitive app but would like a filter option to EXCLUDE certain classes eg Reformer as they just take up a lot of real estate if you’re looking at the timetable and you don’t have a Reformer membership

EBWAus

4 months ago

Response from developer

Thank you for your feedback. We appreciate you sharing your experience. We are continuing to improve the app and address the issues you have mentioned. If you need assistance or are experiencing ongoing problems, please reach out via https://www.goodlife.com.au/contact-us/ so we can help further.

Pretty good.

Pretty good. Needs to let you know on screen when the machine turns green. Sometimes logs out. Other then that’s it’s been good.

adz8803

4 months ago

No access when no phone data/credit

I often run out of phone credit and the app does not load without credit… therefore sometimes I am unable to access my pass and unable to enter the gym and utilise the 24/7 membership I pay for. The app does not load on the shopping centre public wifi and I cannot access the gym wifi from outside. Not happy.

Bella39549

4 months ago

Response from developer

Thank you for your feedback. We are continuing to work on bringing additional features and functions to our app to improve our members experience and assist them in their fitness journey. I will pass your suggestion on to the relevant team for consideration. If you require any further assistance with regards to the app please reach out at https://www.goodlife.com.au/contact-us/

Worst app ever

What a waste of time. Doesn’t work half the time. I can’t get into the gym. Just go back to the fob or barcode. Keep it simple stupid.

Tip Top 1234

4 months ago

Terrible

It won’t let me login into my account just says error retrieving data. Paying a weekly subscription and can’t even enter the gym after hours

Kandu11

4 months ago

Why is this even a app

The app is horrible and quite literally has no reason to even be a thing. The 24/7 digital access is horrendous, like they dont even try as it always acts up and gets removed from the app everytime i need to go to the gym, and every time i contact IT for support they tell me to do the exact same thing that they did before, which never worked. Please put in just a little bit of effort if your gym is going to be one of the most overpriced in australia, its ridiculous.

Jwosjwisjwijdked

5 months ago

Response from developer

Mostly fine

I have to say that my experience with the app has mostly been “alright”. After the recent update the UI is a bit better (e.g. they moved the “Close” button), so it’s good to see that the app is actively being maintained, which is an achievement nowadays.
I’ve noticed that I and many other people at the gym have trouble getting the reader device to receive the signal from the phone, and it often takes quite a while until I find the position of the phone right. Since it’s the same technology as that used for wireless payments, it’s likely that the reader device is the issue and just doesn’t reach far enough.

DenizAussie

5 months ago

Hopeless

Door access doesn’t work, no one to help as it’s outside staff hours and all the FAQs tell you to do is enable Bluetooth. Ok well what are the troubleshooting steps after that?

L1oslaith

6 months ago

Hardly works

This app hardly works. Removes and downloaded again and message said it would no longer open the wallet app when you are using - guess what. Wallet opens when I hold against reader. Worked fine first week or so - now works 1 in 10 tries. Staff behind desk just tell me not to bother now most of the time.
Worked better when I manually added membership card to wallet and could use on Apple Watch !

Carbuckle

6 months ago

Response from developer

We understand your concerns. Our team is aware of the behavior you have described and is working on improvements to the scanning experience. No wallet data is accessed during scanning, and this behavior will be improved in upcoming app updates. If you would like us to look into your experience further, please contact us at https://www.goodlife.com.au/contact-us/.

Where is Apple Wallet?

Stop trying to invent your own systems. Where is support for the native Apple Wallet system? It can do everything you want - look at Woolworths Everyday Rewards.

adrian.mace.au

6 months ago

Digital access disappointing

My app digital access constantly denies my access to my work and home gym which is huge inconvenience when I head out to the gym after hours and the I can’t get in at all. Huge issue that needs to be fixed! It’s just embarrassing at this point.

Crystalsnothappy

6 months ago

Frustrating app

The gym is great, but the app is honestly frustrating.
It often doesn’t work properly when trying to check in, which is the worst at 5am when you just want to get in and train. Standing at the door fighting with the app kills the vibe.
They really should add Apple Wallet access — it would be way more reliable and much smoother. The issue is the app, not the gym.

dpardomolina

6 months ago

Terrible app keeps logging out

Keeps logging out even when opting to remember login details on the app. Needs to sign in every time. If you're forcing people to migrate to this app for entry, do a better job

Strand0410

6 months ago

Terrible

Makes me log in then forgets my favourite clubs

Benkmmm

6 months ago

This app SUCKSSS!!!!!!!

This app never works when I need it to I’ve had to delete and re download multiple times just so I can go to the gym for membership I pay for but I can’t get in for days on end cause you’re app absolutely sucks and never works.

JDB DNDOSMF

6 months ago

It simply does not work!

Incompetence is a hallmark of Goodlife Health Clubs, any member will be able to tell you that. However the rollout of this digital app to replace physical cards when accessing your gym has been nothing short of disastrous.

The app simply does not work with the corresponding digital access machine at all Goodlife clubs which means you need to ask the staff to manually swipe you in. This also means that’s it impossible to access a gym after staff hours due to this, despite paying for 24/7 access.

Have you heard of UAT testing? Suggest you look up the definition, fire whatever moron was in charge of this “rollout” and try again.

JT93157

6 months ago

Response from developer

Thank you for sharing your feedback. We are sorry to hear about your experience. We understand how important reliable access is, especially for members with 24/7 access. Our teams are continuing to improve the app experience and resolve the issues raised. If you are still experiencing problems, please contact us via the Contact Us section in the app or at https://www.goodlife.com.au/contact-us/ so we can assist you directly.

Doesn’t work

Awful, awful app. The rollout of app-only access has been an absolute farce to say the least. Seldom works so when it’s outside of staffed hours you can’t even use the gym that you pay a membership fee for. Nothing is being done to correct the issues and clearly was not properly tested before being rolled out. Will be cancelling my membership and going to one of the many better gyms that don’t force the use of a ridiculous app that doesn’t even work!

AustrianPainter_

7 months ago

Response from developer

Sorry to hear you have been experiencing issues with digital access; we understand how frustrating this can be. Our team is actively working on improving scanning performance, and we would like to look into your account specifically. Please reach out to us via the Contact Us section in the app or at https://www.goodlife.com.au/contact-us/ with your details so we can investigate further and assist you.

The worst app experience since the App Store

I am truly impressed that a company was paid actual real money to develop this app. It is so poor quality that I can only believe that it is some sort of prank on the developer’s part to see how much money they can extract while delivering nothing. The app had required reinstall about 4 times since introduction, it brings up my Apple wallet for payment when scanning sometimes, it consistently logs you out. Again - just impressively bad! It’s like they decided to do zero testing before a national rollout! I am assuming they booted development out to some poor offshore developer and paid them .30c an hour and gave them a two week window to complete OR there are literal monkeys at typewriters building this app.

LUBBADUBBA

7 months ago

Response from developer

Sorry to hear about your experience, we understand how frustrating these issues can be. We’re aware of the behaviour where Apple Wallet can appear during scanning, and a fix for this is currently in progress. We’re aiming to include this improvement in an upcoming app update. We’re also continuing to work on overall stability and performance improvements, including login and scanning reliability. If you’d like us to look into your account specifically or assist further, please reach out via the Contact Us section in the app or at https://www.goodlife.com.au/contact-us/.