Problems with app!
I don’t like that you can’t track your order in real time like on the DoorDash app. My food has been delivered early sometimes and I have no idea how long it just sat outside. Really frustrating!
App is a mess
The app is a total mess. I like the food, tho.
Checkout
On the phone trying to check out keyboard remained in the way
Perfect Every time!
Food is great! True goop style for high end products and présentation. In fact I am dieting now only with the meals. Wish me luck!
Prohibitively difficult to use
I don’t understand why you use punchh for your password reset and account creation. It’s impossible to use and not to mention the login regularly glitches so that I can’t login to my account. It’s annoying that I even need an account just to order. Fix your website
Useless, hopeless non functional app
I’ve communicated with them and got sweet notes back but they DO NOTHING TO IMPROVE!
Great food, poor app experience
The login needs to support sign in with Google.
Developers have abandoned this app
I had trouble logging in and discovered the same issue I was having was reported in reviews from a year ago. Clearly the developers have abandoned this app.
Worst app- impossible to reset your password or change delivery address.
The most frustrating and poorly designed app. Always glitches and when you go to change your password it’s a nightmare. A very small box at bottom. Makes me not want to order from goop ever.
App is trash.
Foods great, app is faulty at best. Points have been deleted 2x now, I’ve give up on ever having the app work correctly.
Please fix the app to be easier to use. Points shouldn’t ever expire either. Step it up Goop!
Please fix the app to be easier to use. Points shouldn’t ever expire either. Step it up Goop!
Needs improvement
At their core, the app and web work, but they’re definitely clunky and not the easiest to navigate. Issues with editing items in bag, saving correct address, finding customer service. Definitely need to improve some basic functionality.
GHF
Thrilled to have access to healthy and DELICIOUS food on a delivery app. Heaven has arrived
Kind of a mess
This app needs some problems fixed. First, if you create an account and password on Goop Kitchen’s website, that password may not work in the app because the app’s password rules are different from the website’s. Also, if you reset your password via the app, the problem is the same — the app generates a reset email which takes you to a webpage where again the password rules do not match those the app enforces. Also, when I ordered, the estimated delivery time the app was reporting was 7 hours off (ostensibly displaying the time in a time zone 7 hours ahead of me).
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Buggy App & Website
We have issues every time we try to order. Multiple things go wrong. Very buggy.
Great food and customer service
Use to order via DoorDash but have found dealing directly with this app saved me loads of headaches from dealing with DoorDash cos Goop’s customer service is very on point good! Also food quality very tasty and clean. So glad Goop decided to go into food cos it has saved me tons of time trying to find clean foods that I can trust. Hope they continue to grow great!
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Very Yummy
Very yummy food, lots of options and reasonably priced!
Wonderful experience
They figured it out. This app experience has made it so much easier to order and they’ll handle any customer service issue right away. Wonderful food and always there when you need it!
Goop
Doug was great
App works, UX subpar
I can successfully order food through the app. User experience could be improved tho. 6/10 for functionality.
Customer Review
Good healthy food. Good service
