New UI ruined the app. No barcode
The barcode is completely absent in the new UI and the staff said everyone they've seen today is saying the same thing.
Update: wow yeah it's been broken for over two weeks now. Pretty clear the PE f8gs who own this app desperately want people to stop using their barcodes and getting rewards forcing users to tell the staff their phone number to get points.
To the private equity bundle of sticks that own this app, please get your money back from the pathetic talentless bottom feeding contractors you paid to write this irredeemable slop.
You all deserve excruciating torture.
Update: wow yeah it's been broken for over two weeks now. Pretty clear the PE f8gs who own this app desperately want people to stop using their barcodes and getting rewards forcing users to tell the staff their phone number to get points.
To the private equity bundle of sticks that own this app, please get your money back from the pathetic talentless bottom feeding contractors you paid to write this irredeemable slop.
You all deserve excruciating torture.
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Love the new app
I love the new app! Apple Pay checkout is finally included , and not having to remember a password makes ordering so much easier. It feels smooth, modern, and is by far the easiest way to order Earthbar.
Love the new app
Super easy to re-order my favorites and it’s great that Apple Pay was added!
Locations Don’t Work
My Equinox is on the location to preorder. If I update my account, the location is there as my preferred location, but not to make an order. And if I try to login on a desktop with the same email, it creates a new account and nothing is linked… also can’t get any support to fix anything. This app is completely useless.
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Abysmal checkout flow makes ordering near impossible
As someone who works in tech, this is one of the worst checkout flows I’ve ever seen in an app. Tons of friction when you just want to get to payment. Valid credit cards not recognized even after you re-add them or reinstall the app. Apple Pay not an option. No ability to report a bug or contact support in the app. Really? In 2026? All of this is inexcusable in a world with so many e-commerce checkout platforms available to developers, and it’s costing you business.
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