Mobile orders broken in South Park
It was fine before. For over a week, the app has rejected mobile orders for the South Park location in SF. This area is a hotspot for VC meetings, which means it is always packed. I don't have time to wait 30 minutes for coffee, so I'm taking my business elsewhere until these mobile app orders are fixed.
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Every Update Something Breaks
The most glitchy coffee ordering app I’ve ever used, whoever is testing before updates should be re evaluated
Slow
I like that the app allows me to order a code during my commute, but other than that it’s a fairly poor app. It may be great if you live in SF and always above ground, but the NY Subway is its enemy. Slow load times, errors, etc. the lack of remembering my tipping preferences means repetitive tasks and frustrations. The UX team needs to focus on usability and not “make it pretty”
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The worst coffee app ever
The app UI makes no sense how to navigate
Terrible default and confusing UI
I ordered a Café Latte through the app and was shocked to find that it was made with oat milk. When I asked the staff, I was told that oat milk is the default.
Why would oat milk be the default for a standard Café Latte, rather than regular milk? If the app is going to use a non-dairy substitute by default, that choice needs to be made extremely clear during ordering. Instead, the milk selection is easy to miss and the interface makes it very difficult to tell what you’re actually ordering.
I can’t drink oat milk, so I had to throw away a $7 latte and spend another $7 to order the drink I thought I was getting in the first place.
This is a really frustrating UX decision. At minimum, the app should clearly highlight the milk choice before checkout, especially when the default is something many customers would not expect in a standard latte.
Why would oat milk be the default for a standard Café Latte, rather than regular milk? If the app is going to use a non-dairy substitute by default, that choice needs to be made extremely clear during ordering. Instead, the milk selection is easy to miss and the interface makes it very difficult to tell what you’re actually ordering.
I can’t drink oat milk, so I had to throw away a $7 latte and spend another $7 to order the drink I thought I was getting in the first place.
This is a really frustrating UX decision. At minimum, the app should clearly highlight the milk choice before checkout, especially when the default is something many customers would not expect in a standard latte.
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