Bugs
About 1/2 or more of my online purchases error and don’t go through. I go anyway to wait in line, but I want to do pickup. This has to be losing a lot of money. Are you measuring this?
CChris0643146
Too cumbersome to use
The scan feature that is used for getting points should be on the Home Screen when you open the app. Even though it’s only a click or two to get there, by the time you open the app, wait for it to load and click around, it’s just annoying enough that I’ve stopped using it. The occasional free coffee isn’t worth it.
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JJames_m33
Mobile orders broken in South Park
It was fine before. For over a week, the app has rejected mobile orders for the South Park location in SF. This area is a hotspot for VC meetings, which means it is always packed. I don't have time to wait 30 minutes for coffee, so I'm taking my business elsewhere until these mobile app orders are fixed.
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Bbbvvrr64
Every Update Something Breaks
The most glitchy coffee ordering app I’ve ever used, whoever is testing before updates should be re evaluated
GGerrycardinale
Slow
I like that the app allows me to order a code during my commute, but other than that it’s a fairly poor app. It may be great if you live in SF and always above ground, but the NY Subway is its enemy. Slow load times, errors, etc. the lack of remembering my tipping preferences means repetitive tasks and frustrations. The UX team needs to focus on usability and not “make it pretty”
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SHSam Herb
