Good app, not perfect
Ordering in the app works great, and the occasional coupons are very nice. Two issues: In store orders don’t show in the app even if I scan my barcode at the checkout. And the app icon constantly shows a notification badges with 1 unread message even when there isn’t one.
Estimated order time unusable
Estimated order time differs significantly from the actual order wait time. For example I placed an order today where the estimated order time was 8 minutes. My actual order wait time was ~35 minutes. It does not make sense because clearly there is some data that tells me what the actual wait time is but this is not available to me before ordering.
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Defaults to tip. Often down. Overpriced coffee.
I recently traveled to Paris and Medellin, Colombia and unfortunate Blue Bottle makes the best coffee I’ve ever had.
Wait times are inaccurate. 4x them
Wait time was estimated at 7 minutes. I arrive in time and wait an additional 20 minutes. This estimate does not appear to be dynamic. Don’t trust the wait time if you’re ordering with the app.
Couldn’t even use my reward
Tried to checkout using my reward, got changed the full price in my bank for the drink.
