Bugs
About 1/2 or more of my online purchases error and don’t go through. I go anyway to wait in line, but I want to do pickup. This has to be losing a lot of money. Are you measuring this?
Too cumbersome to use
The scan feature that is used for getting points should be on the Home Screen when you open the app. Even though it’s only a click or two to get there, by the time you open the app, wait for it to load and click around, it’s just annoying enough that I’ve stopped using it. The occasional free coffee isn’t worth it.
Show more
Mobile orders broken in South Park
It was fine before. For over a week, the app has rejected mobile orders for the South Park location in SF. This area is a hotspot for VC meetings, which means it is always packed. I don't have time to wait 30 minutes for coffee, so I'm taking my business elsewhere until these mobile app orders are fixed.
Show more
Every Update Something Breaks
The most glitchy coffee ordering app I’ve ever used, whoever is testing before updates should be re evaluated
Slow
I like that the app allows me to order a code during my commute, but other than that it’s a fairly poor app. It may be great if you live in SF and always above ground, but the NY Subway is its enemy. Slow load times, errors, etc. the lack of remembering my tipping preferences means repetitive tasks and frustrations. The UX team needs to focus on usability and not “make it pretty”
Show more
The worst coffee app ever
The app UI makes no sense how to navigate
Terrible default and confusing UI
I ordered a Café Latte through the app and was shocked to find that it was made with oat milk. When I asked the staff, I was told that oat milk is the default.
Why would oat milk be the default for a standard Café Latte, rather than regular milk? If the app is going to use a non-dairy substitute by default, that choice needs to be made extremely clear during ordering. Instead, the milk selection is easy to miss and the interface makes it very difficult to tell what you’re actually ordering.
I can’t drink oat milk, so I had to throw away a $7 latte and spend another $7 to order the drink I thought I was getting in the first place.
This is a really frustrating UX decision. At minimum, the app should clearly highlight the milk choice before checkout, especially when the default is something many customers would not expect in a standard latte.
Why would oat milk be the default for a standard Café Latte, rather than regular milk? If the app is going to use a non-dairy substitute by default, that choice needs to be made extremely clear during ordering. Instead, the milk selection is easy to miss and the interface makes it very difficult to tell what you’re actually ordering.
I can’t drink oat milk, so I had to throw away a $7 latte and spend another $7 to order the drink I thought I was getting in the first place.
This is a really frustrating UX decision. At minimum, the app should clearly highlight the milk choice before checkout, especially when the default is something many customers would not expect in a standard latte.
Show more
App has broken geolocation
I like how this speeds up ordering but it made a really dumb mistake recently.
I signed on and clicked on the nearby store to me, and ordered food. Somehow the app glitched and sent the order to another store 15 miles away that I went to a week ago,
As “mobile ordering was down” for the store nearby. Maybe do a customer check and explain stop box if your app is putting a coffee order for 15 miles away (or even more than 2 or 3 miles)? Very frustrating- waste of $20 and no way to claim a refund.
I signed on and clicked on the nearby store to me, and ordered food. Somehow the app glitched and sent the order to another store 15 miles away that I went to a week ago,
As “mobile ordering was down” for the store nearby. Maybe do a customer check and explain stop box if your app is putting a coffee order for 15 miles away (or even more than 2 or 3 miles)? Very frustrating- waste of $20 and no way to claim a refund.
Show more
Good app, not perfect
Ordering in the app works great, and the occasional coupons are very nice. Two issues: In store orders don’t show in the app even if I scan my barcode at the checkout. And the app icon constantly shows a notification badges with 1 unread message even when there isn’t one.
Estimated order time unusable
Estimated order time differs significantly from the actual order wait time. For example I placed an order today where the estimated order time was 8 minutes. My actual order wait time was ~35 minutes. It does not make sense because clearly there is some data that tells me what the actual wait time is but this is not available to me before ordering.
Show more
Defaults to tip. Often down. Overpriced coffee.
I recently traveled to Paris and Medellin, Colombia and unfortunate Blue Bottle makes the best coffee I’ve ever had.
Wait times are inaccurate. 4x them
Wait time was estimated at 7 minutes. I arrive in time and wait an additional 20 minutes. This estimate does not appear to be dynamic. Don’t trust the wait time if you’re ordering with the app.
Couldn’t even use my reward
Tried to checkout using my reward, got changed the full price in my bank for the drink.
“No milk” option?
It’s unclear to me whether you can order something like an iced matcha or Americano without adding milk. I try to unclick the add milk option but it seems to be set as default with no option to not add it.
Not working
Can not add coffee to order
Default tip
Nothing annoys me like an automated tip for an online order, placed by myself that forces me to opt out of, rather than to opt in, which intentionally requires way too many clicks to change
Completely broken for weeks
App hasn’t been loading for weeks
Can't use my rewards
Since the last update I can't use my rewards… please fix this ASAP.
App stopped working today
I downloaded the app since I am a member for 20 years. First time to download and use the app. Registering with my Blue Bottle Coffee account and when I go into the store, the app stopped working and just hangs now. No discount and 25% off because my app wasn’t working. Horrible especially for a long time customer. App just hangs now and won’t login.
Show more
Won’t load
App won’t load even after I force quit it. Stuck on the home page with the logo. Had to delete and reinstall multiple times
