Glitchy
Extremely frustrating when i'm in a rush to order and using the reorder feature tells me stores are out of stock for certain ingredients but if I start the order as a new not reorder, the ingredients are available. Or if I need to change the location from my previous order, when i swipe to the next location it glitches and goes back to the location it had been previously ordered from. I have accidentally placed orders at the wrong location multiple times because of this glitch. Today the same thing happened and it's inconvenient for me to get it from the other location so now i have to go through extra steps to get a refund for a drink im not getting (and i called the store so they arent making it either). Furthermore, when I proceeded to place my order at the correct location, i added an extra shot to my drink but at check ott it it wont display that i added a shot and i attempted multiple times. so basically i cant get the drink i want , nor at the correct location. after finally finding a convenient/ good coffee shop i like , the app sucks! in extremely disappointed to the point that i will be considering taking my business elsewhere. very bothersome
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Clunky
Finding a store other than the one that is closest to where you are at the moment is a Herculean task. Most apps will give you a list of several of the closest stores. Not this one, it locks you into the closest one with no clear way to find others. I ended up having to scroll through a map and when I was in a precise enough location, it granted me the privilege of telling me if there was a store nearby. Sometimes, when you're heading out somewhere, you don't want to know where the closest Peet's is at the moment, but what's closest to where you are going. And God forbid you should want something other than half cat. For example, if you just want to add a shot of decaf, or caffeinated, you can't do that in the app. You can walk into the store and do it, but not in the app. All you can do in the app is order half caf. What's the point of that?
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So bad
I really love the coffee at this place. No matter which location I go to, the coffee is consistently better than Starbucks.
However, for the past month, the issues with the app have been absolutely infuriating. There is a constant 2–3 second delay between tapping a button and the app actually responding. It is extremely frustrating and makes the app painful to use.
On top of that, for the past month I haven’t been able to make payments through Apple Pay at all. I logged out of the app hoping it might fix the problem, and now I can’t even log back in because I keep getting an error message saying that “something went wrong.”
How can an app for a company like this be this broken for an entire month? I contacted customer support, but received no response whatsoever.
I love the coffee, but the app experience and lack of support have been terrible. This really needs to be fixed.
However, for the past month, the issues with the app have been absolutely infuriating. There is a constant 2–3 second delay between tapping a button and the app actually responding. It is extremely frustrating and makes the app painful to use.
On top of that, for the past month I haven’t been able to make payments through Apple Pay at all. I logged out of the app hoping it might fix the problem, and now I can’t even log back in because I keep getting an error message saying that “something went wrong.”
How can an app for a company like this be this broken for an entire month? I contacted customer support, but received no response whatsoever.
I love the coffee, but the app experience and lack of support have been terrible. This really needs to be fixed.
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Convenient
Easy to use
Loving Peet’s
This is such a good selection coffee without being too sweet but just right . So thankful I came here . Great customer service and selections.
