No way to buy the reduced ticket unless you are a soothsayer
A person has to be a soothsayer to find the reduced fare. Only showing the $4 option is stupid and cruel. Your programmer could just as easily create a FIRST page that says ‘choose your fare’.
Stop forcing me to write a review
I ride DART every day. I love DART. I can’t open the app without it prompting me to write a review, regardless of how many times I decline. Sometimes twice in the same session. So here is my review!
Go App
Easy , straightforward, and streamlined the purchase of a train/ bus ticket.
Two-Factor Authentication FAILS
Unfortunately, I can’t get into my account because the app is failing to send me a verification code via text. Waste of time.
Issues with Uber
Too many times they have cancelled. On 09-14-26 it showed I was on board when I hadn’t even been picked up. It would be better if they stuck with shuttles. Or the app improves on scheduling Ubers and Lyfts. When Uber or Lyft cancels it takes a long time for it to update on the Go Pass app.
What is going on with the inaccuracy of these routes??
The times between transfers Is a literal JOKE. Even if my bus is completely on time, like zero delays, the proposed transfer time before the next bus is averaged at 1-2 minutes ! At any transfer that it deems “walkable” even if that transfer is only accomplished by crossing two intersections, which isn’t uncommon. So to use this app correctly to ensure I actually arrive at my destination I have to use liberal screenshots and piece the trip together stop by stop and adjust times too. Or use a pen and paper. It’s just as unrealistic on the DART site and I’ve taken DART exclusively for over a decade now. There used to be an awesome third party app that allowed time to physically move your body from one spot to the next and took into account traffic needs so it was about 5 minutes between transfers. I find this app to be hypocritical too especially when at every stop you see on the signs to allow TIME for your bus to arrive, as in, get to your stop a couple minutes before it’s due to arrive and it might be a couple minutes behind due to unseen delays it may have been exposed to you cannot see at your leg of its trip. How on earth am I supposed to do that when your very own official app you make us have to have a bus pass digitally isn’t ever correct in its estimations of the trip it’s telling you to trust your job with ? Cmon devs. If you don’t know what I’m talking about, get out from behind your computer screens, and instead of driving to work, try to actually use the DART system via this apps trip planner YOU designed. Let’s see if your late to work from it. The flaws are glaringly apparent.
Also, you cannot go back in time on the trip planner. If I chose a route when I left my home or wherever , I can never access it again unless I screen shot it since your map does not allow for this. I Shouldn’t have to change the day on the planner’s calendar to tomorrow or next week and hope it spits out the same route I’m on days earlier just to check the route I’d selected an hour ago to verify If the bus I think I saw earlier that I was supposed to transfer to is the right 202 or whatever. As I said, I’ve been an exclusive DART rider for a decade and these are very real issues with real consequences for riders!
Also, you cannot go back in time on the trip planner. If I chose a route when I left my home or wherever , I can never access it again unless I screen shot it since your map does not allow for this. I Shouldn’t have to change the day on the planner’s calendar to tomorrow or next week and hope it spits out the same route I’m on days earlier just to check the route I’d selected an hour ago to verify If the bus I think I saw earlier that I was supposed to transfer to is the right 202 or whatever. As I said, I’ve been an exclusive DART rider for a decade and these are very real issues with real consequences for riders!
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Price
Good
Junk app never sends verification email
Incompetent app bad coding.
Never sends promised verification email.
Public transportation system app.
Never sends promised verification email.
Are coders who wrote this app on drugs or what?
Never sends promised verification email.
Public transportation system app.
Never sends promised verification email.
Are coders who wrote this app on drugs or what?
The concept
The concept of an app for a train and no paper option gets a 0 star from this one.
Ticketing ridiculous
No you made it easy to buy a day pass but hard to buy a one-way. I believe on purpose.
Wear protective hearing equipmemt
Announcements are WAY too loud. It’s understandable that you don’t want people to miss a stop, but the volume of announcements is so loud that it can cause hearing impairment. Riders should wear something to cancel the noise.
Glitch
No good
Digital Service / Application
I wish all Transit Services had an application that made getting around in unfamiliar areas of a city as easy as this one does.
I did find that the real-time bus tracking system doesn’t update often enough to allow app users to accurately track the busses current location.
Also, could Trinity Metro integrate a game into the app, a question and answer system perhaps, that would educate users and at the same time award them credits good for free rides?
I have a LOT of people who ask me for money or to buy them a one-way ride ticket at bus stops. People trying to negotiate with drivers for a free ride or who present bus passes which trigger the reader to say, “Card not valid” when they run it through is an everyday occurrence.
That issue could be solved with a game integrated into the GoPass app which allowed passengers to get free rides in exchange for their demographic data, behavioral data (asking them if they are registered to vote, if they know how where their local poling station is, etc.)
I did find that the real-time bus tracking system doesn’t update often enough to allow app users to accurately track the busses current location.
Also, could Trinity Metro integrate a game into the app, a question and answer system perhaps, that would educate users and at the same time award them credits good for free rides?
I have a LOT of people who ask me for money or to buy them a one-way ride ticket at bus stops. People trying to negotiate with drivers for a free ride or who present bus passes which trigger the reader to say, “Card not valid” when they run it through is an everyday occurrence.
That issue could be solved with a game integrated into the GoPass app which allowed passengers to get free rides in exchange for their demographic data, behavioral data (asking them if they are registered to vote, if they know how where their local poling station is, etc.)
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It asks me for a review every day, I will continue to give one star until it stops
Seventh time giving one star until it stops asking me
Easy to use
Super easy to use and cheap I never thought Dallas had such a big train system
thieves
the app deleted a few unused passes. so i called customer service and they (after a few days) replaced one of them. then, about a week later, deleted it again before i had the chance to use it.
Good app could be better…
Use DART/TRE/TexRail often and the app comes in handy - more convenient than handling cash or cards around.
Can access all transit in the DFW quickly.
Suggestion:
Update the app even if App Purchase, if required - an upgrade that shows the exact location of trains/buses so that missing them can be avoided. Many times buses come early and by the time that you arrive, you’ve missed it. Or, people arrive too early and now sitting in the heat. Just a way to accommodate and remove the guessing of actual arrivals/departures.
Can access all transit in the DFW quickly.
Suggestion:
Update the app even if App Purchase, if required - an upgrade that shows the exact location of trains/buses so that missing them can be avoided. Many times buses come early and by the time that you arrive, you’ve missed it. Or, people arrive too early and now sitting in the heat. Just a way to accommodate and remove the guessing of actual arrivals/departures.
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Unable to use funds plus card
I loaded my account for a previous trip but didn’t use all the funds. Now I don’t have $7 in my account but my ticket is $12. There isn’t any obvious way to partial pay.
This was a waste of my life for 15 minutes.
Horrible. This use to be easy.
No Senior
Unclear instructions for 70+ people
