GoPass User Reviews

Customer Experience

Positive experience51.2% of reviews
Neutral11.4% of reviews
Negative experience37.4% of reviews

~ Based on 334 written reviews from the US App Store.

What users say

Is GoPass Safe?

GoPass appears safe based on user ratings. AppsHunter Safety Score for GoPass is 96/100.

This assessment is based on 87,407 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.7% of ratings point to a safe experience
1.9% of ratings suggest some concerns
2.4% of ratings point to a risky experience

~ Based on 87,407 App Store ratings for GoPass.

Is GoPass Legit?

GoPass appears to be a legitimate app. AppsHunter Legitimacy Score for GoPass is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

The

Stop with the popups for reviews… I have already reviewed the app several hundred times!

Stop forcing me to write a review

I ride DART every day. I love DART. I can’t open the app without it prompting me to write a review, regardless of how many times I decline. Sometimes twice in the same session. So here is my review

Inconsiderate

Flew by me like he didn’t see me in this hot sun hundred degree weather inconsiderate for anybody that’s doing their job

Electrónico

Would not let me update my personal info

I love the Trinity Metro.

Thank you, Fort Worth, for providing this service.

It asks me for a review every day, I will give one star until it stops

That’s all

Add stop for on demand rides like Uber,Lyft for a quick errand.

Add stop for on demand rides like Uber,Lyft for a quick errand.Saves time and resources rather than booking another ride.

What if I forget my phone?

There has to be some way to verify a person has purchased a monthly pass other than by iPhone… for when my phone runs out of juice or if I forget my phone at home. Stranger things have happened.

good app!

works really well for its scope. can easily purchase passes and showing the “screen ticket” is nice. making a route is almost great. connecting between multiple bus/lines for a 10+ mile commute isn’t as simple as the schedules say and had to do a bit of homework on that part, but once learned, it’s super simple to track them!
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Misleading App that leads to overpaying…

On the surface it’s a great app, but I’ve noticed that at least for the DFW transit options it seems to default to All Day Pass tickets, and one has to search further for one-way/single-trip tickets. Thus, I posit that this leads to many users getting charged more for tickets they didn't actually need, while the ticket they could have purchased (for 50% less) was well hidden.

Just a case of user beware….
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Bad ui

Extremely hard to figure out where the buss is gonna be next they do not make it easy to know where the busses are

Charges with no tickets

I was charged at least 5 times with no tickets issued!

My trusted transport

I like using this mode of transport because it is convenient and affordable. Plus, it is very comfortable.

Lots of room for improvement

Not intuitive, inaccurate travel times, silver line feels disconnected from other light rail lines

What in the???

No wonder nobody rides this! You need a complete overhaul of this website and the app! I really wanted this to be simple. So confusing.

Great App

Works Really Good Every Time

Apple Pay

It needs to be automatic, it always declines

First time, Apple Pay didn’t work

This was my first time to use the app. It was fairly straightforward, but when I went to pay, it failed on Apple Pay I tried a couple of different cards that work just fine elsewhere and they all failed and ended up having to type in numbers and fortunately, I would have done it well in advance, but shouldn’t be that hard
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Actually impressed

Love the app. Took the guesswork out! I’m grateful for public transportation.

Buying a pass

Easy Peazy