Title: Can’t get a ride when I need one
Once again, I couldn’t find a ride through Trinity Metro On-Demand. I rely on transportation because I don’t drive, and repeatedly being unable to book a ride makes this service unreliable for getting to work or home. Affordable fares only help if rides are actually available. Driver availability needs to improve so people can depend on this service.
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Non functional
App doesn’t work won’t let me log in suddenly.
Don’t
I’d make it zero stars if I could. There’s no point in this app existing.
You might as well take a bus.
The wait times for zip zone have skyrocketed since my last review. The past 2 weeks have been 30-50 minute wait times to get picked up. So that’s not counting the commute and if there are other drivers. It’s taking over an hour to get to work and get home. I’ve contacted support and they can’t tell me anything. I can’t afford to fix my car so this is my only affordable option. If I could afford ubers twice a day I would just do that. I’ve been late to work so many times due to zip zone it’s just getting ridiculous. I can order an hour before I have to be to work and STILL be late. They need to fix these wait times asap. Because this isn’t “on demand” anymore. It’s just a bus with fewer seats.
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App is fine, service is not.
I’ve been using ZipZone services for 2 years now because I’m broke and can’t afford to fix my car. The rides are only $2 so it’s affordable if they support your area. The app is nice and shows you where your driver is in real-time. It’s good it shows you because a solid 50% of the time, the driver is just sitting there for 15-20+ minutes. I get the cost is cheap but having drivers who simply refuse to work is unacceptable. I had one driver take an hour to finally move to get me. He sat in one spot for that whole hour. Support was not helpful either. They can call the drivers but refused to for this specific case.
Horrible service. Only use if you have no other options.
Horrible service. Only use if you have no other options.
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