Bad service
They close over an hour early and either give you a one minute away ride you gotta run more than a block away to or a 25 minute away ride that may never comes. 😞
Great community service
Grateful
Useless
Out of zone. Any place inside the city is out of zone.
Get closer to the stops
In Jersey City there’s a lot of elderly people my mother, two aunts, and neighbors included when the VIA pick up a customer 5-7min walk from the pick up. And the drop off maybe just as far. They drop them off to three blocks when they stop, which is ridiculous. These people are old elderly people to walk 2/3 blocks is a lot for them. VIA need to be a little more understanding and considerate and get a little closer to the stops.
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Worst service
I had a very disappointing experience with Via and would not recommend using their service. On multiple occasions in a single day, I encountered issues with their drivers. They often arrive earlier than the scheduled time and leave without waiting, marking the ride as a no-show and charging 75% of the fare. To make matters worse, drivers do not answer calls, making it impossible to coordinate. In other instances, they arrive later than the estimated time, which keeps changing unpredictably. If you choose to cancel the ride due to these delays, you are still charged 75% of the fare. Their customer service is equally frustrating, as it is nearly impossible to get in touch with them—they seem to completely disregard customer concerns.
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