Bad service
They close over an hour early and either give you a one minute away ride you gotta run more than a block away to or a 25 minute away ride that may never comes. 😞
Great community service
Grateful
Useless
Out of zone. Any place inside the city is out of zone.
Get closer to the stops
In Jersey City there’s a lot of elderly people my mother, two aunts, and neighbors included when the VIA pick up a customer 5-7min walk from the pick up. And the drop off maybe just as far. They drop them off to three blocks when they stop, which is ridiculous. These people are old elderly people to walk 2/3 blocks is a lot for them. VIA need to be a little more understanding and considerate and get a little closer to the stops.
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Worst service
I had a very disappointing experience with Via and would not recommend using their service. On multiple occasions in a single day, I encountered issues with their drivers. They often arrive earlier than the scheduled time and leave without waiting, marking the ride as a no-show and charging 75% of the fare. To make matters worse, drivers do not answer calls, making it impossible to coordinate. In other instances, they arrive later than the estimated time, which keeps changing unpredictably. If you choose to cancel the ride due to these delays, you are still charged 75% of the fare. Their customer service is equally frustrating, as it is nearly impossible to get in touch with them—they seem to completely disregard customer concerns.
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MAKE MORE RULES FOR DRIVERS
A DRIVER STOPPED AT JACK AND A BOX INSTEAD OF PICKING ME UP I WAS OUT SIDE FOR AN EXTRA 25 MINS and then for them to not even pull up to the location is terrible!!! WASTE OF MY TIME.
Not a good app
Horrible, switched me to another via three times in one day and made me late to school.
Luis
Luis the best ride we had execelent service
Busy always
They are always experiencing high demand and always late. The drivers stop to much and just sit y’all need to have scheduled bookings so ppl can get to work on time like this is getting ridiculous and out of hand
Vans
The vans are difficult to get into and out of for older persons. The seating is pretty high from the ground.
Worst app ever
I was with a & year old daughter and we weee WAITING for TWO HOURS and this was the worst EXPERIENCE EVER in my life.
Wonderful
Polite and courteous, and much less expensive than alternatives!
Via ride
Remon is so professional and a careful driver.
Help!
I haven’t used this app in two years
But I could really use it now
I’ve installed and uninstalled the app trying to get it to work
Everytime I’ve ordered a ride it says it’s in Power Nap mode! Help!
But I could really use it now
I’ve installed and uninstalled the app trying to get it to work
Everytime I’ve ordered a ride it says it’s in Power Nap mode! Help!
Used to be so great
This app used to be so great. When it said it would be here in 27 minutes, it was here in 27 minutes. Maybe 30. Now? It says it’ll be here in 27 minutes, but I’m lucky if it’s here in 45 minutes! I don’t know if that’s just because Via has become more popular or the drivers are not great or the algorithm changed, I don’t know. But I now have to reserve a seat at least an hour ahead of time if I need to be somewhere in the next hour and 15 minutes. Crazy. It used to be so good. What happened?
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Not a good ride share program
This had potential to be a great and accessible shared ride service, except it’s not. Don’t expect to rely on this service if you are looking for a reliable way to commute in the city. Many times even calling over an hour in advance results in me still arriving late to my destination for several reasons including, poor ETA time, rides with no updates which results in you having to cancel AND occasionally pay to do so. In my particular city there is a great cultural and language barrier which prevents the driver from even being friendly. I’ve personally watched my ride arrive after an hour only to speed off in front of me to do random new pickup requests. Yes, the app lets you monitor all of this including your drivers location. Occasionally Drivers will even mark you as picked up when you are not, they will check off they have arrived at the location when they haven’t. I’ve gotten into cars that are filthy, with no seats, etc. They need a more serious background check to who they are hiring, many of the drivers are unfamiliar with the area, pooor driving skills, driving barefoot, rude, etc.
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Takes 30 minutes for a 10 minute bus ride?
The last time I took Via I unfortunately missed my appointment due to it taking 30 minutes to go to the PATH. Which is typically a 10 to 13 minute ride on the NJTransit bus. With that I’ve lost my trust with Via since it takes THREE TIMES as long to get to a place than it would to just to take the bus.
Quite unfortunate since I used to love Via and would sing its praises. I hope they fix this soon :/
Quite unfortunate since I used to love Via and would sing its praises. I hope they fix this soon :/
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Deberían mejorar sus conductores
Es buena la aplicación pero deberían meter más conductores responsables por qué en mi caso me han cancelado los viajes seguidos
HORRIBLE
This app always logging me out i hate it .
Home to flu viruses
The shared cab rides in via are notorious for spreading flu. Please take precautions- use air filters, open windows for 2-3 mins from time to time, mandate masks in the congested cab, sanitize the cab every 1 -1.5 hrs
