Decent Courier Company.
Have been with Gophr for a year and found the best of the delivery apps for support and fair payments. Work in an area of the country where the number of jobs is limited in volume and at times there are very few other courier available. Sometimes I take jobs that have been sat there for a while or are further away from where I am. I get marked down as being late for these, despite communicating with the customer and making them aware of the delay, etc. Pay is very fair, and Screwfix and Wickes seems well organised in having orders ready promptly to go.
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0.01 customer service
1 month later after submitting documents and still waiting for approval. Useless
The worst app
Really bad customer service and you cannot complete your profile.
Drivers: Don't let them bully you. Here is what to do.
Gophr management often uses 'Final Warnings' to silence drivers who report payment errors or missing Congestion Charges. If they underpay you or threaten your account for raising a legitimate issue, do not just stay quiet.
1. Collect Evidence: Take screenshots of every job offer and your final earnings immediately.
2. Report to Clients: Contact the head offices of the companies you deliver for (Wickes, Screwfix, etc.). They have 'Supplier Codes of Conduct' and don't want their brand linked to unfair treatment.
3. ACAS & Unions: Even if you are self-employed, you can open a dispute with ACAS for withheld pay. Contact the IWGB union to report systemic abuse.
4. Legal Action: Use 'Money Claim Online' (Small Claims Court) for any unpaid charges.
They rely on us being quiet to keep their contracts. If we all report these issues to their big clients, they will be forced to treat us with respect.
1. Collect Evidence: Take screenshots of every job offer and your final earnings immediately.
2. Report to Clients: Contact the head offices of the companies you deliver for (Wickes, Screwfix, etc.). They have 'Supplier Codes of Conduct' and don't want their brand linked to unfair treatment.
3. ACAS & Unions: Even if you are self-employed, you can open a dispute with ACAS for withheld pay. Contact the IWGB union to report systemic abuse.
4. Legal Action: Use 'Money Claim Online' (Small Claims Court) for any unpaid charges.
They rely on us being quiet to keep their contracts. If we all report these issues to their big clients, they will be forced to treat us with respect.
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GPS Not working
The diagnostics in the app don't work, the GPS position is displayed as unknown. Cache clearing doesn't work, and the app freezes when you try to do it. I get dozens of messages a day saying my position is unknown, and I'm losing jobs. This is getting boring, maybe it's time to fix it.
