Horrible
Horrible app. If you are overseas and want to make an international remittance, they will deny you and hold restrictions on you until you are back in Japan.
App is much improved
I was a bit worried when I saw the other reviews, but it seems like Shinsei changed the app for the better. Everything is online, no mailed forms necessary, and honestly it was painless compared to other application processes. It will still take time, so don’t plan to finish the procedures in a week, but I have no complaints. It’s a great app.
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You have to mail a document asking for permission to use this app
Seriously. In order for an existing customer to start using this app, if you are already a customer, you have to download a document asking for permission to use this app, fill it out, and mail it.
What year is it again?
What year is it again?
Terrible service
I filled out the application in November 2019, it is already May 2020 and still I have not been able to make a transfer. Once you apply it takes 1 month for them to accept you. They send you a code by mail. Waited one month never received the code. Called Shinsei and they told me to apply again, it will take another month. Once they accepted me they told me I have connect the app to my Shinsei bank, that took one more month. Now it is connected and sent the transfer info. I was waiting and waiting and no response. Then they told me it will take one more month for them to approve the transfer information. It is already May 2020 and still have not been able to send the transfer. I gave up and decided to use another company and this company made the transfer in two days. Shinsei takes 5 months and counting and this other company took two days . It is a really embarrassing service. Why offer a service that is so so bad. People don’t waste your time. Other apps are much better. If I could I would give them zero stars. Everything I’m saying is 100% true.
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Yes, terrible
Don’t even think about applying for this. Shinseibank is going down the drain..probably will go bankrupt.
