Gorilla Expense Pro User Reviews
Customer Experience
~ Based on 90 written reviews from the US App Store.
What users say
Summarized from real user reviews of Gorilla Expense Pro. Based on 151 reviews and a 3.5/5 average, it highlights the 8 positives and 14 negatives reviewers mention most about this Business app.
Positive things
- 📸Easy receipt capture and photo functionality
- 👍User-friendly interface once familiar
- 🚀Recent performance improvements and speed enhancements
- 📦Convenient receipt box storage feature
- 💼Streamlined expense report submission
- 🔄Automatic credit card transaction loading
- 📱Mobile app convenience vs. desktop
- ⭐Intuitive navigation for basic tasks
Negative things
- 🐛Frequent app crashes and freezes
- ⚠️Requires constant reinstallation
- 🔄Data synchronization issues between devices
- 📉Inconsistent receipt saving and attachment
- ⏱️Slow upload and loading times
- 🔐Password authentication failures
- 🎯Poor OCR and receipt amount detection
- ❌Missing landscape mode support
- 🖼️Blurry photo uploads and quality degradation
- 🔧Difficult editing and correction process
- 📊Confusing and non-intuitive UI design
- 🚫Lack of customer support accessibility
- 💾Reports not saving properly
- 🔀Inconsistent data display across platforms
Is Gorilla Expense Pro Safe?
Gorilla Expense Pro appears mostly safe based on user ratings. AppsHunter Safety Score for Gorilla Expense Pro is 70/100.
This assessment is based on 151 user ratings, with an App Store average of 3.5/5.
Safety Analysis
~ Based on 151 App Store ratings for Gorilla Expense Pro.
Is Gorilla Expense Pro Legit?
Gorilla Expense Pro appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Gorilla Expense Pro is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Crashes every time I use it. I have to delete and redownload the app every time I have to do an expense report.
Title. Also random data deletion and duplication.
Why must I reinstall this almost every time I use it.
Had this painstakingly slow app for years where it would take minutes to load expense receipts and just overall lag. Now it’s fast and finally works. What a relief. Maybe it was a recent update Nov 2025 or new iOS update but whatever it is, it finally works and the huge delays are gone. Thank God now I don’t dread having to use the app for my works expense reports.
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This app has never been good but for the past couple months it will crash mid entry of an expense entry and I have to reenter which is infuriating.
This app, freezes and doesn’t save all the reciepts it will show one amount on your desktop and another amount on your phone ! No customer number to talk to someone is ridiculous !
Very convenient and user friendly
Pretty good app but I keep having to zoom out on the picture because it automatically chooses just the money amounts? Help needed, using an iPhone 16
This app is easy to navigate.
Very convenient and user friendly
I have been using the app for a couple years and have recently updated to the newest iPhone version. With both phones (old and new) every time I travel when I go to upload a receipt to the receipt box the option is either missing, or the app locks up displaying receipts that were deleted after the last expense report submission. I have to delete the app and reinstall. A couple weeks later when I travel again the same thing happens. I would not implement an expense system with this app. Look for a better alternative. Remember - cheaper isn’t always the best choice. I have to go now. I have to delete and install the app again.
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Clunky to use and no OCR or ML to make user experience smooth
Garbage.
App hardly ever works correctly. Very slow to upload expenses. App most times closes out and have to go back on a sync each expense.
Very very difficult and not at all user friendly or intuitive. In addition, if I try to "copy" an expense, there is some error in calculating the mileage. I have to create a "new" expense for a trip I take very week. There seems to be some error in the software.
Love the Mobile App and ease of use in Desktop
This app is easy to navigate.
Companies that use this want you to never get reimbursed
Could be better
It’s a decent app when it is working, I have had many difficulties with it actually opening up and functioning properly.
