Expertise is hard to find (and under appreciated)!
Awesome customer support!
Glenn after leaving a review here and using the ‘contact us’ option within the app. He worked with me until the problem was resolved. So happy, because I love and rely on the great contact provided with the videos and webinars. Good organization on website or within app the sequence skills and sort for different topics.
So helpful!
Trying the App
Response from developer
Please contact us on the site. We’ll make sure it’s working for you.
CAN’T UNSUBSCRIBE!
I signed up for emails (without having to create an account) when this was a free service. I don’t blame them for switching to a paid service. The problem is, I’m still getting emails from them daily. And all the emails do (now) is provide a link to content I can no longer access. In order to change my email preferences I need to “sign in”, which I can’t do because I don’t have an account. To get an account I need to sign up for one of their paid services. So the only way they’ll let me stop getting emails is if I pay for their service. Ridiculous, and if it’s not fixed soon I’ll be reporting them and seeking damages.
Response from developer
Sorry for the trouble. First, all account, even free one had to create an account to see the free daily video. The new site maintains the free daily video for existing users, and we can be reached without logging in through the chat on the website. We apologize for any trouble not being able to unsubscribe and our devs are working on a better solution, but members who belong to groups may have multiple groups so the simple unsubscribe is more difficult that unsubscribing from the regular weekly newsletter. Visit the site, www.goswim.tv, let us know the email you wish removed from the system, and we'll delete all data and email from our site. No problem and no questions. Hope that helps.
Go swim share with staff?
Response from developer
If the coaches all had free accounts prior to the update, they will still have free accounts after the update. Full access for all staff members can be had by contacting us for a reduced rate quote. Reach out to us through the website to request a quote. Thank you.







