eliminación de la opción de coches manuales en la aplicación de GoTo Madrid
Estimados responsables de GoTo, Hoy me dirijo a ustedes para expresar mi profunda decepción por la reciente decisión de eliminar la opción de coches manuales en su aplicación en Madrid. Como usuario habitual de su servicio, he disfrutado de la flexibilidad y la conexión que ofrece la conducción de un coche manual, y creo que muchos otros usuarios comparten este sentimiento. La opción de coches manuales no solo proporciona una experiencia de conducción más auténtica, sino que también permite a los conductores disfrutar de un mayor control sobre el vehículo. En un país como España, donde la cultura automovilística valora tanto la destreza al volante, esta decisión parece ir en contra de las preferencias de muchos de sus clientes. Les insto a reconsiderar esta decisión y a volver a incluir la opción de coches manuales en su aplicación o aunque sea los familiares. Estoy seguro de que esto no solo satisfaría a los usuarios existentes, sino que también podría atraer a nuevos clientes que buscan una experiencia de conducción más personalizada y emocionante. Espero que puedan escuchar nuestra voz y devolvernos esta opción que tanto valoramos. Gracias por su atención.
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App works well. Cars are really bad.
The quality of the vehicles are terrible. Stains, trash and smells like an ashtray. Pricing isn’t as transparent as it would be. Many other better alternatives that are more upfront and reasonable with pricing structure in Madrid.
Excelente servicio
Recomendado al 100% de los mejores de Madrid, VEHÍCULOS excelentes condiciones
Response from developer
¡¡¡Muchas gracias!!!!
Good when it works, but it doesn’t work a lot
The app is terrible. I have to call for help every day to stop a reservation or unblock it freezing. Every day. The customer experience is dismal.
Just terrible
Low quality bikes, terrible customer service. Really unhappy with this company and won’t be using them again or recommending them to anyone.
If anyone has to deal with ‘Owen’ at customer services. Please use small words as he doesn’t seem to be able to read too well.
If anyone has to deal with ‘Owen’ at customer services. Please use small words as he doesn’t seem to be able to read too well.
Not even loading
The app won't even open for me.
App doesn’t even work!
What a waste of 45 mins! This app was a piece of crap it took ages to go through the steps and finally tried to verify my face and no buttons worked, the app was so slow it kept glitching it was really buggy. Wasted 45 mins trying to get a motorbike to explore the city on the way home and ended up taking a cab instead. Not worth it!
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Scammer Apple Inc must banned this App
My rating is 1 for only one reason. I went on holidays to Malta and no longer need to use this app. But the App bypassed the rule of Apple asked for a subscription and it does not matter to them whether I used the application or deleted it as I passed it immediately after I left Malta. They continue to charge you for your subscription and I can't restore it! Because I do not want and will not write or call them!
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App doesn’t load available vehicles
Take a Bolt instead!! App is unresponsive and customer service is terrible.
Cannot register
Unfortunately they do not accept my USA-issued driving license: they say that it is only usable within the USA because it is a particular class of license from the issuing state. This is not true, however; I have rented cars in Malta and other countries (both EU and non-EU) using this license, with companies large & small. GoTo is actually the only company I've been unsuccessful with so far. The issuing state's own web sites also clarify the meaning of license classes, but GoTo seems limited in its due diligence capabilities. I also have a valid license from another (non-English) country, which they say they cannot accept unless it is translated to English by a "licensed translator". I find this ridiculous, coming from what appears to be a technology company: just use translation templates for foreign countries' (non-English) licenses to extract the relevant info. You do not need a licensed translator to work on every individual license as the formats of licenses don't generally change over long periods of time. Only names, dates, IDs and addresses change, and these are easy to extract. Obligatory 1 star until I either get an alternative license and try (and really love) this app, or their registration process improves and addresses my case, ideally with some concession for the lost time.
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Good
Thank you
So nice.
A good choice
The app is terrible on iOS 14
The app almost doesn’t work at all on my system. I’ve tried to rent multiple cars and had to call the customer service every time I wanted to unlock my car. The other time I had to call them for every single operation I wanted to do. The customer service is nice and helpful and will unlock the car for you, or allow you to start the engine, but this is an app review and the app is not great and almost useless.
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Very good idea, but the app crashes and it very buggy..
It would be a great app. But it needs a lot of improvements. Many things don’t work in the app, you get errors while booking the car, the app crashes very easily.. I understand that it’s really cheap to use GoTo, but unless the Team makes the service work properly, they gonna lose a lot of customers. I will see next time I used it if I don’t have issues. But if I still have issues I will definitely unsubscribe and just use Bolt or any other taxi service. They are more expensive, but at least the service works properly!
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Fantastic
Overall this is an outstanding mobility service, which isn't commonplace in many countries. I expect to see further adoption of the service in the coming years which will improve it overall. It’s cutting edge !
Surprised to see low ratings
Surprised to see low ratings
Minor issues but better than taxis
I’ve used the cars a few times now and although there’s been a couple on minor issues ,( no cars available ,car not starting )they were resolved easily ,they are a lot cheaper than taxis from airport to ferry terminal ,usually my cost is between €12-18 compared to the rip off taxi fares which is normally €35 -€40 ,the only issue you can come across is if you get held up in traffic then the costs will be higher
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Terrible
I’ve had to use this service out of necessity. It is terrible. You’re better off getting a taxi or walking. Even if it is in 35 degree heat and you’re on your way to a meeting. Customer service seems to think that everything is your fault, the parking spots they have designated for GoTo drivers are normally taken by regular cars.
Honestly do not bother with this company. Cabs are cheaper and much less stressful than the roulette wheel of being able to have a simple A-B journey without wanting to drive the car off a cliff with you inside it.
Honestly do not bother with this company. Cabs are cheaper and much less stressful than the roulette wheel of being able to have a simple A-B journey without wanting to drive the car off a cliff with you inside it.
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Horrible!!!
This company will hit you with hidden fees after you’ve rented the car. I was double charged for the same ride and the company refused refund or even respond to my emails. I was charged an astronomical amount after the fact and when communicating with the customer services experienced very rude and disrespectful customer services. Not well designed or explained. Do not use! Rent a car from a car rental agency it will cost you way less money.
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Good idea poorly executed
We hired a car and the whole experience was very poor. First-it’s not cheap but when you go to get the car their is no cellphone signal in the garage where they are located so you can’t open it. The car was in a huge puddle of water and dirty all over and had no fuel left in it. After numerous calls we were switched to a different car which was filthy inside and out. We had to call 6 times through the day to get them to open the car for us. It’s a good idea but poorly executed. They haven’t thought it through.
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