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GoToAssist Support - Customer

GoToAssist Support - Customer

New! Support for v5

36 ratings
87 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • August 4, 2018
  • September 11, 2025

Developer

GoTo Group, Inc.
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GoToAssist Support - Customer screenshot #1 for iPhone
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GoToAssist Support - Customer screenshot #3 for iPhone
iphone
ipad
⭐87
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🔄2+ apps
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❓5 answered
FAQ↘︎
📦w/o updates
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About

This app enables trusted support agents to remotely access and troubleshoot your mobile device. Share your screen live and communicate via chat to resolve technical issues efficiently.

✓Remote screen sharing
✓Live chat with support agent
✓Troubleshoot device issues
✓Connect with support key
Show original description

What's New in GoToAssist Support

2.3.1

September 11, 2025

Bug fixes and improvements

User reviews

Most RecentHighest RatedLowest Rated

I can’t connect?

I can’t connect to my tech support friend.
why should I studiowhy should I studio

Honest support

I downloaded and used this app with Sonos Customer Support and it worked great. After the customer support team was finished they specifically told me to disconnect and delete the app. So on the reviews this app is good if YOU and ONLY YOU contacted a reputable company for customer support, if a company contacts you then don’t install it. I would not have gotten my equipment fixed had it not been for this app.
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MPoseMPose

Valuable Support Tool

This app is used by many reputable companies to provide quality support. But only use it with someone you trust. The negative reviews are from people who were tricked into using the app by scammers. When used by a reputable company, this app is one of the best ones out there for remote support.
Eddie StevensEddie Stevens

YOU ARE BEING SCAMMED IF SOMEONE ASKS YOU TO DOWNLOAD THIS APP

This app is used by scammers to steal your identity, money and personal information. It is insecure. ANYONE CAN SEE YOUR SCREEN.
LookingputforusLookingputforus

BETRUG !!!!!!!!!!

AUFPASSEN !!!!!!!!!!!!!!!!! BETRUG !!!!!!!!!!!!!
picolootpicoloot
See 82 more reviews

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FAQ

What does this app do?

This application allows a trusted support agent to remotely access and troubleshoot your mobile device. It enables them to view your screen live and communicate with you via chat to resolve technical issues.

How do I use this app?

You should only download this app if directed by a support agent. Once installed, launch the app and enter the Support Key provided by your agent. This will allow them to connect to your device for assistance.

Is this app free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements associated with its functionality.

What actions can a support agent perform?

A support agent can instantly start a chat with you and view the screen of your device. They can also share your screen live with you to better understand and diagnose the problem.

Who is this app intended for?

This app is intended for users who are experiencing technical difficulties with their mobile devices and have been instructed by a trusted support agent to download it for remote assistance.