Great Product!!! TREASURE vs. treasure (Diminishing Value)😳
Graeter’s is a TREASURE for those who live and visit the Cincinnati region. It is a fantastic maker of some of the finest ice cream in the region and as good or better than some of the ice creams and gelato that I have had around the world. I highly recommend it to anyone and especially believe that they excel a chip flavors. However, we have now started only going on special occasions this past year (I.e., Birthdays, Visitors, Business, etc.) due to the cost and diminishing value when we go as a couple or treat the family. Despite being able to afford the price, the amount of treasure has now shifted our behavior. Birthday reward has been trimmed on a rewards program that feels stingy compared to DQ that regularly rewards and values us as a customer. As a Product Manager myself, I would recommend you make sure that you are considering the NBA. What is your customers Next Best Alternative. I don’t want my company or Graeters to go the way of Cincinnati Milicron (see the great YouTube documentary). Happy to discuss, over some vanilla chocolate chip or cookie dough!!!
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Great and oops
Absolutely LOVE your ice cream. App is not working correctly. I went to order for pickup later today and it came back to tell me, “this location is not accepting orders at this time”
Payment card
Ice cream is great, app sucks. Won’t honor AMEX.
Extra options
Wish there was an option to send a message with product
Needs to be VPN-compatible
The app works fine…if you don’t use a VPN. As someone who values privacy I am frustrated when companies like Graeter’s develop their technology in ways that preclude the use of what is becoming a standard privacy tool. They already know when I’m purchasing their products, and they don’t need to track my location or any other behavior that would be protected by a VPN. Graeter’s, please make future versions VPN-compatible!
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