Useless App No Tech Support Staff
There is a feature in the app to connect to a machine. It does work. There is a contact to email Graton but it gets error.
Doesn’t work
I explored the app after loading it and entering my info. It opened a page that has no way to be closed. Now when I open the app, it’s on that dead page! I’m deleting the app.
Terrible can’t login
I try log on with player card number and my pin l. It work la on website but won’t work on App. No help at all
Terrible App
One of the hardest app to use. I decided to delete this app after I enter this review. It’s not user friendly. No instructions how to connect to the slot machine. Everything was a guess to the next step. Never again. Thanks for trying Graton, not really.
Terrible App
This app use to be good but then if you are NOT using the app at the machine but then cash out, the money directly goes AFT it’s so frustrating especially when you are using your awards card. I began to hate this app, disappointing.
Couldn’t login for weeks
It was easy to use, but not anymore
Can’t login
Used to be able to see points/rewards etc. now there’s no way to login. Just an error message about maintenance
Website and app issues
Your app and website is garbage. Very frustrating and difficult to navigate on. Whenever we try to get a room with the promo code. You cannot 100% of the time change the code like it says on the app or website. Or what the instructions says are your monthly fliers. We love your casino but honestly. Your IT department is lacking majorly. For how many weeks now , we are not able to see our reward points balance nor are we able to what tier level we at. All it says it’s under maintenance. Please help and fix this. We would like to stay at you hotel in near future. Thanks
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The App gets 1 Star.
Quick to take your money from your bank account and you may never see it again if you withdraw and send it back. I never got my money back and I called them several times to tell them that. They just kept saying it’s your bank because we see that it says success on our end. Well it’s been almost a month and there still isn’t anything. Please fix your glitches in your system before having people use your app to put their money on. Investigate fully before saying “well it’s your bank” because it wasn’t my bank. My bank is very good at releasing funds. Almost feels like a scam.
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I ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️ GRATON!!!!
This is the best casino around. My sister and I ❤️ to spend time at this awesome casino. Great customer service and great games!
