Bank Itself
The app is good and works well for me. But the bank overall at least in my town is horrible. The workers are rude and they have messed up our bank cards I believe 3 times now. I’m only 15. They gave me a card which was technically illegal cause I can’t have a card on my own until 16. They fixed it but gave me a card that was linked to my brother’s account, and my current one doesn’t work again for some strange reason. Don’t use this hellhole of a bank.
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Horrible site
This is the most pathetic app ever. In today's technology atmosphere it will make customers and potential customers look elsewhere. Once you get into the site, the basics are OK, but getting in is terrible. It is not updating with iOS updates, or even pretending to. 👎
App won’t open
I click on the app and it shuts down immediately
Mobile check deposit doesn’t work anymore
I loved this app never had problems but today I’m in a pinch and need to deposit a check now and the screen is black to take pics of the check so one star for now
Below The Competeition
Not intuitive at all. I see my friends banking apps and they can easily sign in and access their funds and transfer money instantly, and you can’t do any of that with great southern. Genuinely makes me upset.
Makes Banking and Deposits Convenient
The debit On/Off feature has saved me so many times. The mobile deposit feature is easy to use and convenient.
Always having problems
It’s slow it’s always getting worked on. Always having to go to the atm to check my balance
Infinite Loading
Worst mobile banking experience, have fun trying to login in and only getting the loading symbols
Updates Shouldn’t Be Mandatory
So this app, to me anyway, was a 4-star experience before the last update. It was slow, but I’m in no rush to see my transactions or balance history. The biometrics always worked and I could transfer money back and forth between my accounts. However, with the recent updates, they have seemingly REMOVED features from the app instead of ADDING them. It’s incredibly inconvenient to have money in a saving account and not be able to access it because the transfer option is no longer available. That’s one of the biggest reasons I have the app in the first place, transferring between savings and checking. I sincerely hope this is a honest mistake and the issue will be resolved soon because if not I will no longer be using this service…
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So slow
This app is stupid slow. It will bring up my accounts but if I select one to view transactions it will load for so long that the app times out and I have to log in again. At that point it’s just faster to log into the web version. The app is absolutely useless, just takes up space on your device.
Terrible app
I’ve been banking her for years and can rarely get the app to work its costing me money not being able to tell if items are cleared or not, I’ve called in several times only to get partially walked through getting online only to be stopped by non working updates page and not able to get further. Honestly I think I’m going to try a new bank with better online banking! I’ve talked to customer service several times and been told there aware of trouble but it has been about a year and still no fix
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Update
The slowest app I’ve ever had to work with and kicks me out on a regular basis
Response from developer
We're extremely sorry for any inconvenience you have experienced this week. Access has been restored in version 4.9.2 of the app. If you're having issues getting logged in after updating your App, please fill out this form, https://www.greatsouthernbank.com/about/contact-online-banking, and someone will reach out to offer assistance.
Needs an Overhaul
Honestly, I’m shocked at the visual state of this app. Having to navigate this app is unpleasant. On top of that, it is VERY visually unappealing and in desperate need of a redesign (the actual website does too). Coming from Academy Bank to this hot garbage if an UI isn’t it
Login Failed
Please invest in a better mobile experience for your customers. This app doesn’t reflect the same quality of your actual products.
Login Failed
The app has been failing my attempts to login with my biometrics lately. Another bug fix needed? It’s super annoying when time is of the essence and I need to bank on the fly! PLEASE FIX!!!
Absolute Embarrassment
Terrible app. I only use this account for a mortgage because Great Southern bought my old bank. I have several other bank accounts and cannot believe how pathetically inept the GS app is. I literally cannot pay my mortgage because when I add the bill it goes to a review screen that is oversized for the IPhone window meaning I can’t scroll down to the submit button. Whoever wrote this app should be fired. It’s that bad.
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Rarely works
The only thing consistent about this app is that I can’t count on it to work. 75% of the time it never loads the login, or I get an error, or it’s so slow the connection times out. It’s been like this for months and it’s also never let me reset my face recognition to login since the new update. I am considering switching banks because the app functionality is so poor.
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Tempted to switch banks
At least once every 3 months I try logging in and it tells me I’m using the wrong password and then proceeds to lock me out of my own account. I’m getting really sick and tired of it, especially when they tell me my security questions are wrong. I have everything written down and I typed in correctly. I don’t see why it’s necessary to keep doing this.
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Can’t mobile deposit
You MUST fix your mobile deposit. This is the only bank app where you have to endorse with a certain phrase and also in perfect block letters. I’ve had one out of ten checks go through. I have a large balance with this bank and it’s ridiculous that your app can’t handle this simple task. I’m tired of going to the bank for every 20 dollar check.
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If it ain’t broke don’t fix it
This app was never really the smoothest experience if we’re honest but I could at least login and use my face id to sign in. The mobile banking was down for several days for an update and then after it downloaded I had to call to gain access to my account again. Ended up being locked out and when I finally get it all fixed it says I need to update again to use ‘Pilot’
Stop “fixing” your app by making me, a customer, work harder to be able to use it. Thanks
Stop “fixing” your app by making me, a customer, work harder to be able to use it. Thanks
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