Horrid app
Used to work. Stopped about 6 months ago with zero reason and no updates from GMG. Did they get bought out by private equity, because customers come last it would seem.
Connection
The grill continues to fail to connect to the app, even after I have updated the firmware and connected to the grill WiFi. It doesn’t matter if I’m on either side of it or right on top of it. When it will connect, I can’t travel 5feet away from it, or else the connection fails, then I’m back to square one trying to connect again.
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Disappointed
I bought my GMG a couple years ago, awesome unit but I honestly would of not bought it if I new the app was so aweful on apple devices, it’s never worked right, looses connection and is awful
Very bad app
The app is not user friendly. When you close the app it disconnects from the grill. You can’t easily save recipes. You can’t change the amount of smoke you can’t set the grill to understand the outside temp versus the inside temp. They give you a slider that says cold warm and hot and you can “set the temp” that’s way but it does nothing. The grill is terrible and cheaply made and the app is a complete afterthought. Zero effort went into this app.
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10 years and going
I have had my grill and this app for 10 years. Do I wish it could do more, yes…but honestly I’ve had no issues with operating it. I like it because it is simple, and gets the job done
Needs improvement
I work with phone apps and back end servers I could program something better by myself easy. Although there is likely some blame on the hardware engineers. I mean wow, a printer does a better job staying connected with worse WiFi signal. Come on, really, this thing lives outside, put the extra 10 bucks per unit and get better hardware. I have had this smoker for a while, the app is super finicky. When everything is working it’s great! But put some more features in settings to help the user debug. There are three ways to stay connected… direct, WiFi, and server. Direct is fine but as soon as walk through the door it’s hit or miss. WiFi is ok but still a little finicky as well. Server is awesome when it’s working, I can run to the store or to work and I can stay posted with what’s going on, but just as finicky as WiFi. If I want to grill the following week I have to go through the same headache of process to connect. A lot of times I can’t connect in any way so I need to factory reset and go through all the brutal steps again including updating the grill. It’s likely mostly a hardware issue, but come on, there should be better debugging steps on the app so the user knows what’s up and can connect and start smoking sooner. Hours of my life wasted screwing around with this app and talking to customer service. I am going to keep at a one star until I see some improvements, or better yet just hire me to improve the robustness of the software and the client side app. Then I’ll give it 5 stars
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Nothing but a hassle
Bought a green mountain grill, the grill works great. The app is nothing but a hassle and never works. It never connects. It is absolute junk. I completely regret buying this product. I should’ve went with a Traeger or a Pit Boss, stay away!
Needs improvement
Sometimes it works and sometimes it doesn’t. When you are out of pellets you can’t do anything cause the warning pops up every second. I don’t get notifications unless im in the app and i have my notifications on. Whats the point of having an app if it doesn’t tell me when the smoker is to temp or if the meat is up to temp. Im not going to keep the app open the whole time. Although it is nice to start it in the house and remotely observe it, it need a huge improvement. Also the remote option doesn’t work unless you keep the app open. Fix these and ill give five starts.
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Horrible App
Lacks many modern features that the newer smokers have.
Works on android
Will not connect in iOS
Looks bad, performs bad
Horribly outdated UI and is constantly disconnecting and out of sync.
Working great until latest update
Been working great.. then I started to notice that i no longer receive notifications in server mode. Kind of defeats the purpose of the app. I have updated to latest firmware, i have uninstalled and reinstalled the app, done board reset, and reconnected everything, then back into server mode and get nothing. No notifications…..
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Bluetooth
I spent quite a bit of time with tech-support today. We finally came to the conclusion that there’s something wrong with the Bluetooth libraries in iOS. We managed to get an android to connect using the prime app.
Please send out an update to correct this
Please send out an update to correct this
Notifications gone!
Yes, I have my iOS set up correctly, I’ve restarted my phone, deleted and reinstalled the app. Still no notifications. One year since an app update??!!
No good
Probably one of the worst apps I’ve ever dealt with. Just super glitchy don’t know what else to say. Very frustrating. When it works once in a blue moon, it is neat. That’s why I gave two stars. Otherwise I probably would’ve given it one.
Fake reviews, Crappy app
So many issues with this app, that’s my first problem… But the fact GMG added fake reviews to boost their star rating is disgusting! That should be illegal, they’ve lost a customer over it! What a joke! I can look past issues if you have integrity! I can’t look past lying and deceitfulness!
Continued connectivity issues
I’ve had this grill for 3-4 years now and I must say, it smokes fantastic, but the connectivity is the worst. I was hoping the new app would fix this, but it doesn’t. I can never stay connected anymore. You guys need to come up with a fix for this or just quit selling grills with connectivity.
Just ok
The app only works some times. Hard to get it to connect to your phone and stay connected. Went to use it today and all of the recipes are gone!
Garbage (and sick of it)
Nothing but connectivity problems and controls that don’t work.
Going through the probe calibration is the last straw.
Grill works fine… app is trash.
Going through the probe calibration is the last straw.
Grill works fine… app is trash.
Disgusting
Surprisingly some people wish not to have the location turned on with their phone. How dare you force customers that drop the kind of money to purchase your grill to lose out using the app because you force them to enable their location. Disgusting.
