Life Saver
Cards I don’t forget to send
Response from developer
Thanks so much for the kind words! 💌
what a nice app
🥰
The best app to send cards
The BEST
Response from developer
Thank you so much for the kind words!
Not user friendly
Response from developer
Hi Puff penny, I'm so sorry you encountered an issue! Could you please get in touch with us through in the app chat or at bonjour@escargot.com, and we will get this sorted out for you.
Amazing customer service
I did experience a small glitch where the app indicated that my card should have arrived by a certain date, but it hadn’t. I reached out to customer service and connected with Andrew, who was extremely kind and helpful. Although the estimated response time was around four hours, I received a reply in less than 10 minutes. Andrew explained that there had been a system glitch on their end and reassured me that the card was still on its way.
It ended up arriving about a week before my dad’s birthday, and I couldn’t be happier with the service. Thank you so much for the excellent support—I will definitely be using this service again in the future!
Response from developer
Thank you so much for the kind words! Sorry about that glitch, but we're delighted your card arrived alright nonetheless. Always here to help!
AI slop
Response from developer
Hi Miss Portinari, I appreciate you taking the time to leave us some feedback even if it's not very positive. I just wanted to address a few of the points you made for anyone that may come across this review. All of our artwork is created by real artists. We have an artist that works on staff with us who, in addition to a lot of other great work, makes many of the cards. We also work with a number of other independent artists who design cards for us and earn a royalty from their sale. When you purchase our cards, you are helping an artist earn a living from their work. We built the remix feature as a way to make our catalog more inclusive. Many customers see a card they love, but it doesn't quite portray them or their loved one quite right. The remix feature helps them get the perfect card for the occasion. The feature is opt in only for all our artists, and they still earn the same royalty on remixes of their work. Lastly, under no circumstances do we sell or give away our customers' personal information. We make money from selling our cards, we have no need and no desire to sell data. I hope this clears some things up! We're a small business and team, and we always welcome feedback and look for ways to improve. If you ever want to reach out, we're available at bonjour@escargot.com.
So easy!
ai slop
Response from developer
I appreciate you taking some time to share the feedback with us. We love hearing how the products we're building are received even (especially?) when they're not loved. A bit of context from our side: all of the designs in the app are original artwork, and the artists we work with are paid a royalty whenever a card is sold, whether the card is a simply the original work or a Remix of that work. The Remix feature is totally opt in for our artists, and right now it is only available for the cards we've designed in house. The greeting card is somewhat unique in the art world as it is not simply intended to be an artist's personal expression but rather exists to help enable to expression of the person giving the card. The Remix feature is a new experiment for us where we wanted to give customers a way to collaborate with the artist to make the work and the card personal. Perhaps the original artwork depicts a couple and you'd like to make that couple look more like you and your partner or it depicts a dog and you'd like that dog to look more like your recipient's dog. Or maybe you'd like the dog to be a cat. In doing so, we hope our cards can create a more powerful emotional moment for our customers and their recipients. The art work that our artists create is a huge part of what makes our product great, and it is very important for us to continue to do right by then and the work they produce. We are excited to use new technology in inventive ways, but it is very important for us to continue to be a place that supports artists and gives them the opportunity to make a living from their work. If you're still reading at this point: first of all, thank you. I appreciate you taking some time to learn our perspective. Second, I would really appreciate you giving us the opportunity to continue the conversation. I'd love to hear more of your feedback and hopefully learn how we can make escargot a product you'd be excited to use again. Please reach out to us at bonjour@escargot.com so we can find some time.
Boyfriend loved!
Response from developer
Thank you very much for the kind feedback, and we're delighted to hear you and your boyfriend loved yours cards! Your wish is our command: we have actually just added tracking, so you'll now see exactly when USPS expects the card to arrive.
enjoying the app
Response from developer
Thanks very much for the feedback! That's a great suggestion, we're going to work on this.
Disappointed
Response from developer
I'm so sorry the card never arrived! Occasionally, cards do get lost in the mail. We really want to make this right for you. Can you please reach out to support either in the app by tapping on the profile icon in the top right corner of the home screen or over email at bonjour@escargot.com?
Verification code
Response from developer
Hi Hailey! We're going to look into this right away. Would you mind reaching out to support at bonjour@escargot.com so we can get this figured out? Thank you!
Ordered a custom card that never arrived
Response from developer
I'm so sorry the card never arrived! Occasionally, cards do get lost in the mail. We really want to make this right for you. Can you please reach out to support either in the app by tapping on the profile icon in the top right corner of the home screen or over email at bonjour@escargot.com?
love it! needs some tweaks <3
Response from developer
We are so thrilled to hear the positive feedback! You are not the first person to mention tracking either, so we are working on providing a tracked option for our cards very soon. If you have any other feedback for us or there is anything we can assist you with please do not hesitate to reach out anytime. You can reach us in the app or at bonjour@escargot.com.
