New UI downgrade imo
I like this app generally, and really liked the ‘shop the look’ section that popped up underneath. Now it’s all “you may also like” without any link to other items - please bring this back as an option it really help especially with sets!
Ssarkazzy
I love my bnto - app suggestions
I have seen the updates to the app which have really enhanced user experience.
I would love to see a “home” button on every screen so I don’t have to click the back button after going 10 items deep.
Also a continuous reel of photos so you get back to first photo after swiping past the last one would be nice.
My favorite thing when I get a compliment on an item is to say, “it’s from my BNTO🤭” - I think I’ve referred 3 people to try it!
I would love to see a “home” button on every screen so I don’t have to click the back button after going 10 items deep.
Also a continuous reel of photos so you get back to first photo after swiping past the last one would be nice.
My favorite thing when I get a compliment on an item is to say, “it’s from my BNTO🤭” - I think I’ve referred 3 people to try it!
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Mmfolk98
Amazing customer service!
I see a lot of reviews about items being sold out or longer waits for shipping. However, I will say that BNTO really does listen to these reviews. They recently credited my account as an apology for longer shipping times (and I honestly hadn’t even noticed any inconvenience to begin with)! I also had an issue with the delivery carrier of my items and their team made it right within 24 hours of my initial email. Yes, there are a lot of amazing items that are out of stock sometimes. BUT there are also so many other great items added every month. Unlike other subscriptions, I feel like the clothes are in great shape and mine have often come new with tags!
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Eenlightenedguru
Great styles, but shipping and app UX could improve
I like BNTO’s styles, but shipping can take five days. Compared with competitors offering faster shipping at similar prices, it feels like you’re paying the same for one less week of wear.
App feedback: I often scroll through items to add several to my wishlist, but hearting an item opens the capsule drawer and interrupts browsing. Making capsule addition less intrusive would create a much smoother wishlist experience.
App feedback: I often scroll through items to add several to my wishlist, but hearting an item opens the capsule drawer and interrupts browsing. Making capsule addition less intrusive would create a much smoother wishlist experience.
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AAveConn
I like their clothes but they take sooooo long to ship
I’ve been trying for months with BNTO but I think it’s time to finally give it up. After you place an order it takes 5+ days to arrive. With Nuuly or RTR, the clothes arrive in 2 days or less. It’s hard to justify paying $100 a month when you truly only have the clothes for 3 weeks. Their app is also insanely glitchy and it lacks any of the filtering options that the other clothing rental apps have, so you spend a ton of time scrolling.
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AAEC3737
