Would be great if it didn’t crash every 3 minutes.
Not sure what this update was meant to do if I can’t even use the app without it completely crashing. Please fix this.
Would be great if it didn’t crash every 3 minutes.
Not sure what this update was meant to do if I can’t even use the app without it completely crashing. Please fix this.
Customer support is terrible
I loved using this app for the past two years but unfortunately their customer support is abysmal and does not actually protect you if you are renting your stuff. They take weeks to offer you compensation and it won’t even be enough to replace your item. They need to invest more in supporting the customers and renters they already have rather than influencer marketing. They don’t care about normal renters. Would not recommend the headache.
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Having to pay for every offer ?!
While I do love this app there needs to be a better way when it comes to making offers. I should not have to pay for every offer I make until it’s been officially accepted by the owner. I’m constant being charged and having to wait on a answer from owners which can take forever and it’s not great when you’re on a budget looking for a item
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App has improved a lot recently!
Pickle has improved a lot recently and is usable again after a few messy updates. It is not as glitchy as before and couriers seem to be consistently working again. I also love how I can now see exactly how much I will earn on each rental and can look back on it as well. The only criticism I have is:
1. As a lender, it can be a little frustrating to not get paid out when renters who pick up do not confirm delivery. I understand why the app does it this way, but I wish there was a better way. I don’t want to annoy my renters to ask multiple times to confirm delivery, and sometimes they don’t understand what I mean if they’re new to the app.
2. Please more onboarding for new renters. Most are very confused and I don’t always have the time to give step by step instructions for them. Things like “confirming hand off” & “confirming courier pick up time slot” should be understood, but are not. I often have to message pickle support and get them to handle it from the backend, which is time consuming for everyone involved.
3. Maybe a reminder to confirm courier time slots would be great and no auto-confirm! There’s been a few instances where somehow a courier slot is selected by a renter at a time that doesn’t work for me and I am not notified to confirm it. Also, I am not always notified if a renter requests a new time slot. I usually happen to notice at some point, but sometimes it causes a mess because it is too close to the requested courier time.
4. Clarity for renters to request rental dates for when they actually need the item. So often a renter will request an item for the day their trip starts and want to pick it up 1-2 days early. This is not always feasible if items are rented back to back and also affects proper daily charges. I’m not sure why this is so common, but maybe a little reminder for renters would help immensely!
1. As a lender, it can be a little frustrating to not get paid out when renters who pick up do not confirm delivery. I understand why the app does it this way, but I wish there was a better way. I don’t want to annoy my renters to ask multiple times to confirm delivery, and sometimes they don’t understand what I mean if they’re new to the app.
2. Please more onboarding for new renters. Most are very confused and I don’t always have the time to give step by step instructions for them. Things like “confirming hand off” & “confirming courier pick up time slot” should be understood, but are not. I often have to message pickle support and get them to handle it from the backend, which is time consuming for everyone involved.
3. Maybe a reminder to confirm courier time slots would be great and no auto-confirm! There’s been a few instances where somehow a courier slot is selected by a renter at a time that doesn’t work for me and I am not notified to confirm it. Also, I am not always notified if a renter requests a new time slot. I usually happen to notice at some point, but sometimes it causes a mess because it is too close to the requested courier time.
4. Clarity for renters to request rental dates for when they actually need the item. So often a renter will request an item for the day their trip starts and want to pick it up 1-2 days early. This is not always feasible if items are rented back to back and also affects proper daily charges. I’m not sure why this is so common, but maybe a little reminder for renters would help immensely!
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