App has improved a lot recently!
Pickle has improved a lot recently and is usable again after a few messy updates. It is not as glitchy as before and couriers seem to be consistently working again. I also love how I can now see exactly how much I will earn on each rental and can look back on it as well. The only criticism I have is:
1. As a lender, it can be a little frustrating to not get paid out when renters who pick up do not confirm delivery. I understand why the app does it this way, but I wish there was a better way. I don’t want to annoy my renters to ask multiple times to confirm delivery, and sometimes they don’t understand what I mean if they’re new to the app.
2. Please more onboarding for new renters. Most are very confused and I don’t always have the time to give step by step instructions for them. Things like “confirming hand off” & “confirming courier pick up time slot” should be understood, but are not. I often have to message pickle support and get them to handle it from the backend, which is time consuming for everyone involved.
3. Maybe a reminder to confirm courier time slots would be great and no auto-confirm! There’s been a few instances where somehow a courier slot is selected by a renter at a time that doesn’t work for me and I am not notified to confirm it. Also, I am not always notified if a renter requests a new time slot. I usually happen to notice at some point, but sometimes it causes a mess because it is too close to the requested courier time.
4. Clarity for renters to request rental dates for when they actually need the item. So often a renter will request an item for the day their trip starts and want to pick it up 1-2 days early. This is not always feasible if items are rented back to back and also affects proper daily charges. I’m not sure why this is so common, but maybe a little reminder for renters would help immensely!
1. As a lender, it can be a little frustrating to not get paid out when renters who pick up do not confirm delivery. I understand why the app does it this way, but I wish there was a better way. I don’t want to annoy my renters to ask multiple times to confirm delivery, and sometimes they don’t understand what I mean if they’re new to the app.
2. Please more onboarding for new renters. Most are very confused and I don’t always have the time to give step by step instructions for them. Things like “confirming hand off” & “confirming courier pick up time slot” should be understood, but are not. I often have to message pickle support and get them to handle it from the backend, which is time consuming for everyone involved.
3. Maybe a reminder to confirm courier time slots would be great and no auto-confirm! There’s been a few instances where somehow a courier slot is selected by a renter at a time that doesn’t work for me and I am not notified to confirm it. Also, I am not always notified if a renter requests a new time slot. I usually happen to notice at some point, but sometimes it causes a mess because it is too close to the requested courier time.
4. Clarity for renters to request rental dates for when they actually need the item. So often a renter will request an item for the day their trip starts and want to pick it up 1-2 days early. This is not always feasible if items are rented back to back and also affects proper daily charges. I’m not sure why this is so common, but maybe a little reminder for renters would help immensely!
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Response from developer
We hear you and we are sorry for the experience. Things are already significantly better than they were at launch and will only keep improving from here. Ratings are back, courier dispatching has been addressed, and we are pushing updates every day. Thank you for sticking with us!
Loving Pickle!
I love this concept and how
they make it so easy for me to have a more interesting wardrobe!
I especially like how they do a great job filtering for my size and taste (If only dating apps could do so well!)
I am recommending to my friends of all ages.
they make it so easy for me to have a more interesting wardrobe!
I especially like how they do a great job filtering for my size and taste (If only dating apps could do so well!)
I am recommending to my friends of all ages.
Horrible customer service
Honestly, I’ve never had a problem for renting from any individual on the app. The only issue is the customer service. If you need help with something then expect to wait an upwards of four hours to hear back from anyone. I don’t know where they are hiring their customer service representatives, but they’re clueless.
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Late fees make the app awful
UPS had trouble with my package and I ended up getting charged over 30 dollars making a 70 dollar outfit I rented into 100 with the person who lended the outfit being very difficult and not understanding of the situation.
Easy Access to great clothes
I’ve had a really good experience with Pickle so far. The app is easy to use, and browsing listings is quick and straightforward. The selection is great, with lots of current styles to choose from! This concept is such a great idea! Recommend!!
A delicious way to shop!
I love Pickle! The app is super easy to use. I was able to make an account quickly with just my phone number (so much easier than email address). Once inside the app (account isn’t required to enter the app, which is also nice!), everything is organized so intuitively. Somehow the featured items at the top are exactly what I need before I know I need them. It’s so easy to shop and find things to rent that I love! I haven’t tried renting out my own stuff yet but am excited to start doing that and make a little extra money! I love pickle!
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Just saying
Love the idea of the app but would appreciate if they took their time to fix how much the app lags. The filters work really weird and you have to be careful because you can filter to be shown only large dresses but a lot of large dresses would be hidden and only 2 things can show up after. Makes no sense. Also, can you add a filter option to choose specific locations/ cities.
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Easy to use
Needed an outfit for a birthday dinner at the last minute and found exactly what I was looking for. Easy to use and the whole process felt seamless
Such a great idea, executed well
Renting instead of buying for a wedding or ski trip just makes so much more sense — better for the wallet and way more sustainable than buying something you’ll wear once. The app makes it easy too: clean design, simple to browse and check out, no headaches. Really impressed.
Love it
This app is great!! I love how you can search by brand / occasion
Great app
Great app. Needed a suit coat for my cousins wedding. Super easy process from ordering to delivery. Would do again
Lifesaver🙏
Needed a dress last minute for a wedding and Pickle was a LIFESAVER!!!! So easy to use, and so many great options. Used a courier through the app to deliver the dress to me too so I didn’t have to figure out a way to pick it up, which was super convenient and helpful. Will def use again next time I’m in a pinch
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If you have an issue you’re on your own
Horrible customer service
Best app ever
This app has genuinely saved me so many times when a dress hasn’t come in for an event because of the 2 hour delivery option!! I have started renting my clothes and made over 3k in a year just off of a year pieces I knew I wouldn’t wear again!
NO Customer Service
Only rent if you are willing to completely gamble with your experience and your money. I received a horribly damaged item, was charged the full amount, and I'm STILL waiting on support from their "customer service" TWO WEEKS LATER
Distance Feature Taken Away
I love pickle but im so upset the option to select the distance of the the person you are renting from was disabled. It really helps when you are trying to avoid taking a long trip or courier fee. It was so easy to find local girls in my neighborhood and it was taken away.
Great concept, poor execution
The idea of the app is fantastic but support is lacking. If a renter keeps an item over 7 days past the return date the app allows them to keep it for free. So if a renter chooses to not return an item for an extra 14 days, 7 of those days will be for free. Not to mention it takes forever to get stolen or damaged items resolved. Renters have gotten out of control on this app because support has become lax on consequences. The support itself is terrible they constantly connect you to new people who don’t bother reading past messages so it’s just a cycle of repeating yourself.
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I Love Pickle
This app is super easy to use and makes choosing an outfit super convenient!! I want to keep using it because love the option to sell or rent, and I have found so many cute pieces.
Great timing
Pickle has been great for me trying to get outfits last minute. When I have a new event pop up on my calendar I feel comfortable knowing pickle will have high quality clothes for me to rent in time. I love using pickle because I feel safe knowing I will get the best in time.
🔥🔥🔥
the best!!! keeping my summer wardrobe fresh and supplying me the flyest world cup watch party fits 😚 please host events in chicago!!
