I would give this 0 stars if I could.
Horrible experiences with logistic of getting the items back and ups delayed one of the items and they charged me the full price of the item even though ups hasn’t declared it lost. I am so upset and feel robbed. I will be telling everyone I know to never use this!
My item was stolen
My worst nightmare came true and a renter never returned my Gucci sunglasses. Pickle took multiple weeks to help me with my issue and mark the item as stolen. In the end they reimbursed me but I can’t find the same sunglasses I had bought online anymore.
Love this app - use it for everything!!
I've been using Pickle for over two years and cannot recommend it enough. I've made real money on pieces that were just sitting in my closet, and saved even more by renting instead of buying something new for a one-off event. Plus, you get access to so many cute pieces you'd never otherwise have in your closet. If you haven't tried it yet, download it — you will love it!
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so many bugs
has way too many bugs, keeps crashing when i try to upload pictures for a new listing (has been going on for months)
Highly Recommend!
this is such an up and coming clothing app! It’s so cool to be able to rent clothes from other girls closets with your style! I recommend to everyone I meet that asks me where my clothes are from lol
This app is filled with lenders charging prime $$$ for fake and counterfeit Pucci and Chanel
It’s a race to the bottom. Let’s be logical people. If someone is lending out their “Pucci” top which retails for 1-2k are they really going to risk lending it out for $80? Makes no sense. If it seems too good to be true, guess what? It probably is.
Renting
Be careful putting your favorite fashion items in mail. Things get lost frequently. Great idea but needs work!
The BEST app!
I love using Pickle for any event I have coming up and it truly saves so much money all while you can earn money too! The layout of the app is very user friendly and I have had great experiences while using the app.
Unreliable rental services
If you have an important, event, wedding, party or anything that means something to you, DO NOT USE THIS APP. The renters are incredibly unreliable and will cancel 3 days prior to your pick up with no repercussions on their end. It does not protect the customer or offer anything aside from falsities. The horror stories from others are also insane.
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As a lender, no customer support
If you are thinking about renting items from your personal closet on pickle, think again. If a renter damages your item, their team will not take accountability and will not cover the repairs for your item as their “protection” claims. Not worth it.
Sincerely,
Owner of $950 dress which is totally destroyed now
Sincerely,
Owner of $950 dress which is totally destroyed now
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Great concept, app itself is terrible
I love renting out clothes on this app and I love renting this app. I think it is great concept but the app itself is absolutely horrible. Orders never go smoothly. The support team takes forever. User is not able to adjust orders very easily. Everything has to go through support in the support team is really bad. It’s talking to a robot most of the time not helpful.
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Complete Disaster
Pickle seriously needs to stop pushing unnecessary updates that make the app harder to use.
The new phone verification login is a terrible change. There’s no password option anymore, and somehow there still isn’t even a proper way to update your phone number if it has changed since you first made the account years ago.
People change numbers, lose access to old phones, etc. That should have been considered before forcing everyone to verify by text.
Now users can get locked out of their accounts while they still have active rentals and items worth thousands of dollars out with other people. That is a huge security issue and completely unacceptable for a rental platform.
Bring back password login and add a way to update or verify a phone number through email. This update created a problem that never needed to exist.
The new phone verification login is a terrible change. There’s no password option anymore, and somehow there still isn’t even a proper way to update your phone number if it has changed since you first made the account years ago.
People change numbers, lose access to old phones, etc. That should have been considered before forcing everyone to verify by text.
Now users can get locked out of their accounts while they still have active rentals and items worth thousands of dollars out with other people. That is a huge security issue and completely unacceptable for a rental platform.
Bring back password login and add a way to update or verify a phone number through email. This update created a problem that never needed to exist.
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Would be great if it didn’t crash every 3 minutes.
Not sure what this update was meant to do if I can’t even use the app without it completely crashing. Please fix this.
Would be great if it didn’t crash every 3 minutes.
Not sure what this update was meant to do if I can’t even use the app without it completely crashing. Please fix this.
Customer support is terrible
I loved using this app for the past two years but unfortunately their customer support is abysmal and does not actually protect you if you are renting your stuff. They take weeks to offer you compensation and it won’t even be enough to replace your item. They need to invest more in supporting the customers and renters they already have rather than influencer marketing. They don’t care about normal renters. Would not recommend the headache.
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Having to pay for every offer ?!
While I do love this app there needs to be a better way when it comes to making offers. I should not have to pay for every offer I make until it’s been officially accepted by the owner. I’m constant being charged and having to wait on a answer from owners which can take forever and it’s not great when you’re on a budget looking for a item
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App has improved a lot recently!
Pickle has improved a lot recently and is usable again after a few messy updates. It is not as glitchy as before and couriers seem to be consistently working again. I also love how I can now see exactly how much I will earn on each rental and can look back on it as well. The only criticism I have is:
1. As a lender, it can be a little frustrating to not get paid out when renters who pick up do not confirm delivery. I understand why the app does it this way, but I wish there was a better way. I don’t want to annoy my renters to ask multiple times to confirm delivery, and sometimes they don’t understand what I mean if they’re new to the app.
2. Please more onboarding for new renters. Most are very confused and I don’t always have the time to give step by step instructions for them. Things like “confirming hand off” & “confirming courier pick up time slot” should be understood, but are not. I often have to message pickle support and get them to handle it from the backend, which is time consuming for everyone involved.
3. Maybe a reminder to confirm courier time slots would be great and no auto-confirm! There’s been a few instances where somehow a courier slot is selected by a renter at a time that doesn’t work for me and I am not notified to confirm it. Also, I am not always notified if a renter requests a new time slot. I usually happen to notice at some point, but sometimes it causes a mess because it is too close to the requested courier time.
4. Clarity for renters to request rental dates for when they actually need the item. So often a renter will request an item for the day their trip starts and want to pick it up 1-2 days early. This is not always feasible if items are rented back to back and also affects proper daily charges. I’m not sure why this is so common, but maybe a little reminder for renters would help immensely!
1. As a lender, it can be a little frustrating to not get paid out when renters who pick up do not confirm delivery. I understand why the app does it this way, but I wish there was a better way. I don’t want to annoy my renters to ask multiple times to confirm delivery, and sometimes they don’t understand what I mean if they’re new to the app.
2. Please more onboarding for new renters. Most are very confused and I don’t always have the time to give step by step instructions for them. Things like “confirming hand off” & “confirming courier pick up time slot” should be understood, but are not. I often have to message pickle support and get them to handle it from the backend, which is time consuming for everyone involved.
3. Maybe a reminder to confirm courier time slots would be great and no auto-confirm! There’s been a few instances where somehow a courier slot is selected by a renter at a time that doesn’t work for me and I am not notified to confirm it. Also, I am not always notified if a renter requests a new time slot. I usually happen to notice at some point, but sometimes it causes a mess because it is too close to the requested courier time.
4. Clarity for renters to request rental dates for when they actually need the item. So often a renter will request an item for the day their trip starts and want to pick it up 1-2 days early. This is not always feasible if items are rented back to back and also affects proper daily charges. I’m not sure why this is so common, but maybe a little reminder for renters would help immensely!
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Response from developer
We hear you and we are sorry for the experience. Things are already significantly better than they were at launch and will only keep improving from here. Ratings are back, courier dispatching has been addressed, and we are pushing updates every day. Thank you for sticking with us!
Good in theory but the app needs work
App is buggy. There’s some discrepancies on when you’re the person renting the dress versus the renter. There’s no way to change notifications without completely turning them off. Being notified every two hour by the app and text is ANNOYING.
Loving Pickle!
I love this concept and how
they make it so easy for me to have a more interesting wardrobe!
I especially like how they do a great job filtering for my size and taste (If only dating apps could do so well!)
I am recommending to my friends of all ages.
they make it so easy for me to have a more interesting wardrobe!
I especially like how they do a great job filtering for my size and taste (If only dating apps could do so well!)
I am recommending to my friends of all ages.
Horrible customer service
Honestly, I’ve never had a problem for renting from any individual on the app. The only issue is the customer service. If you need help with something then expect to wait an upwards of four hours to hear back from anyone. I don’t know where they are hiring their customer service representatives, but they’re clueless.
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