Always sold out
I never write reviews… but this is bad enough to. I’ve had fashion pass for two weeks and I regretted purchasing the subscription immediately. I closeted so many cute things dnd thought I’d love the subscription. I’ve used nuuly in the past and highly recommend that over fashion pass. After I purchased the subscription it turns out everything I closeted was completely sold out. I tried to cancel and they told me I couldn’t, and then after purchase I tried to exchange a few items. One came with a broken zipper (a love shack fancy skirt) and two didn’t fit it has been 4 days since I returned it and have been told it still hasn’t been returned. I’ve tried reaching out to member services and they keep telling me the same thing - it hasn’t been scanned and to wait another 48 hours. I highly DO NOT recommend fashion pass.
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ORDERS DELAYED, SUBPAR CUSTOMER SERVICE
Both of my orders this month arrived 7 days after shipping — not the 1–3 days promised on their site. Both arrived after the events I needed them for, making the service completely useless to me.
When I reached out to customer service, they blamed the carrier, offered a $20 credit and a free third shipment I couldn't even use before my billing cycle renewed. When I asked for a refund, I was met with more deflection. I paid for a service I literally could not use.
IF YOU WANT ITEMS ON TIME, RENT FROM NUULY.
When I reached out to customer service, they blamed the carrier, offered a $20 credit and a free third shipment I couldn't even use before my billing cycle renewed. When I asked for a refund, I was met with more deflection. I paid for a service I literally could not use.
IF YOU WANT ITEMS ON TIME, RENT FROM NUULY.
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BEWARE
THEY WILL CHARGE YOU FOR ITEMS YOU RETURNED!!! Worst experience using fashion pass would not even recommend to my worst enemy. If you like to be accused and charged for items that you return then go ahead and use this service but for those who don’t like to be wrongfully accused and charged for items you sent back steer clear of this company. SCAMMERS
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SCAM DISCOUNTS
I was so excited to try FashionPass for the first time because I’d heard how easy it was to purchase rentals — just click “keep” and you’ll be billed. For Halloween, they sent out a promo for 20% off any purchase sitewide, so I decided to keep one of my rental items.
When I clicked “keep,” there was no checkout page or option to apply the discount. I reached out to customer service and waited a few days for a reply, only to be told that my discount didn’t apply because it was a “rental-to-purchase” — even though that’s literally how their platform says to purchase something. Now I’m being told that if I return it, I’ll be charged $20.
It honestly feels like a scam. The promotion was misleading, the customer service was slow and unhelpful, and there was no transparency in the process. Really disappointed — I was excited to use this service, but after this experience, I won’t be recommending FashionPass to anyone.
When I clicked “keep,” there was no checkout page or option to apply the discount. I reached out to customer service and waited a few days for a reply, only to be told that my discount didn’t apply because it was a “rental-to-purchase” — even though that’s literally how their platform says to purchase something. Now I’m being told that if I return it, I’ll be charged $20.
It honestly feels like a scam. The promotion was misleading, the customer service was slow and unhelpful, and there was no transparency in the process. Really disappointed — I was excited to use this service, but after this experience, I won’t be recommending FashionPass to anyone.
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Horrible app
The app is entirely glitchy and practically unusable.
