Game Changer
I get to switch up my wardrobe and not buy more things I don’t need! You have to time it right for certain items, but overall I’m always happy with the items I end up with.
Switched Shipping Carrier
I used to love FashionPass and had a great experience with their clothes and customer service. I particularly loved the fast turnaround when they used FedEx. I used to order Tuesday morning and have my rentals by Thursday. I just reactivated my account only to find out my rental would be shipped by ShipX and is taking longer than my orders previously would. I know they give a 1-3 business day turnaround, but the quick delivery is part of what kept me a customer. Had I known they were no longer using FedEx, I wouldn’t have reactivated my account. I will have to cancel this membership for good without the quick delivery to justify the prices.
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Good- but not great
I have had a membership for the past 7 months because I wanted to give the rental service a fair chance. I’ve had super great orders where Ive loved everything but I’ve also had a fair share of orders that have been less than satisfactory. My biggest issue as a 5’2 107 pound girl is that the models and marketing is misleading and frustrating. I have found a surplus of dresses and other clothing that have looked amazing on the models and then come in and are outrageously large. The clothing is always modeled in rotation of the same five girls who wear XS and are taller than 5’7- some even being 6’0. When I check the reviews I notice a lot of shorter girls in agreement about the misleading nature of the clothing advertisement. I have since learned to always check what size the model is wearing along with their height, also checking the reviews for a second opinion. This has made it hard to find outfits that I actually like and can justify the expensive cost of the membership. I like Fashion pass a lot better than Nuuly and other rental sites and I hope to continue using the app but I would love to see more diversity in the models in weight and height- not just for me but for every other girl that isn’t super tall and/or skinny like the models.
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So far so good!
I have only received 2 orders, but so far everything has been great. I’m leaving a star off because the app seems to have a lot of glitches and you need to close it out and open it back up again sometimes, and because I did receive one necklace that turned my next bright green after about 4 hours of wear. Other than that, the process is quick and easy and I love being able to rent pieces rather than buy a whole new outfit for every occasion. I am so excited to keep shopping!!!
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New app format is 🤦🏼♀️
I have been with FashionPass for about a year now. The new format of the app doesn’t show the rating of the items when you’re first looking through them which makes the app so difficult to use! Please fix this
