Luck of the Draw
I’ve been a member for years but recently I’m frustrated at the lack of available hearted or favorite items. I have multiple favorites lists with zero available items or only items that are a year or TWO old!
app sucks
logs me out at least once a month. makes me fill out the same prompts every time I open the app - name/birthday/style inspo blah blah blah. annoying as hell.
Excellent Customer Service
I rented on and off with RTR, even purchased a dress with them. I ultimately decided to close my account when I didn’t find enough options in my very eclectic style to justify the subscription. They have many stylish options but they just weren’t ‘me’.
That said, I cancelled my subscription before sending off my rentals and my spouse offered to drop them off while out on errands. Unfortunately, he forgot them and they stayed in his trunk for two months! I understandably received a large withdrawal from my bank account and was shocked. I reached out to customer support and immediately resolved the charges upon their return. Later, the shipping facility missed a scan of one of the returns and customer service reached out again to confirm it was sent, I confirmed and they issued that refund as well.
Their customer service was responsive, proactive and helpful.
I plan to rent again with them as needed for special occasion gowns.
Great company.
That said, I cancelled my subscription before sending off my rentals and my spouse offered to drop them off while out on errands. Unfortunately, he forgot them and they stayed in his trunk for two months! I understandably received a large withdrawal from my bank account and was shocked. I reached out to customer support and immediately resolved the charges upon their return. Later, the shipping facility missed a scan of one of the returns and customer service reached out again to confirm it was sent, I confirmed and they issued that refund as well.
Their customer service was responsive, proactive and helpful.
I plan to rent again with them as needed for special occasion gowns.
Great company.
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Desktop version is better
The app glitches a ton. Even when signing in. If you’re going to use this app monthly like I do, just know you’ll likely want to be on your desktop.
deceptive review practices
I’ve been with RTR for a really really long time (10 years?), but the customer service is very spotty. They have deceptive coupons when you try to pause your membership, and once you confirm to unpause your membership, then they will tell you you can’t use the coupon they just offered you. They reject any reviews that are remotely negative (I mentioned that a fabric was polyester and they rejected the review!), which is really unhelpful and deceptive. Their inventory is tiny - it is exceedly rare that an item I like will be available for me to rent.
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