deceptive review practices
I’ve been with RTR for a really really long time (10 years?), but the customer service is very spotty. They have deceptive coupons when you try to pause your membership, and once you confirm to unpause your membership, then they will tell you you can’t use the coupon they just offered you. They reject any reviews that are remotely negative (I mentioned that a fabric was polyester and they rejected the review!), which is really unhelpful and deceptive. Their inventory is tiny - it is exceedly rare that an item I like will be available for me to rent.
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Add fav Designers list
Please add an option to heart favorite designers and see newest arrivals from favorite designers.
Censor in-app feedback about clothing items
RTR only allows positive feedback on the app for clothing. I’ve received several items with poor fabric quality (holes, haphazard sewing) and they have declined to publish the review. This seems in violation of the FTC which does not allow selectively allowing only positive reviews. Just be aware that on the app it is not possible to get honest feedback on the items you’re renting
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Not reliable
Terrible company. I ordered 2 dresses months ago for a wedding and they contacted me today saying one of the dresses isn’t available and I need to choose another or my order won’t ship. Supposedly there should be a “choose a replacement” banner on the app homepage but there is not, nor is there any customer service available. I texted the number on their page and they won’t message back. I’ve also reset my password in the app 2x but each time I try to log in it says it’s not a match. Never again. I remember when this company used to be reputable. Now I have nothing to wear for the wedding.
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Horrible app
Logs you out when you do anything except shop. Poor selection quality. Often sizing isn’t available. Waste of money and time scrolling through mediocre clothing
