Luck of the Draw
I’ve been a member for years but recently I’m frustrated at the lack of available hearted or favorite items. I have multiple favorites lists with zero available items or only items that are a year or TWO old!
app sucks
logs me out at least once a month. makes me fill out the same prompts every time I open the app - name/birthday/style inspo blah blah blah. annoying as hell.
Excellent Customer Service
I rented on and off with RTR, even purchased a dress with them. I ultimately decided to close my account when I didn’t find enough options in my very eclectic style to justify the subscription. They have many stylish options but they just weren’t ‘me’.
That said, I cancelled my subscription before sending off my rentals and my spouse offered to drop them off while out on errands. Unfortunately, he forgot them and they stayed in his trunk for two months! I understandably received a large withdrawal from my bank account and was shocked. I reached out to customer support and immediately resolved the charges upon their return. Later, the shipping facility missed a scan of one of the returns and customer service reached out again to confirm it was sent, I confirmed and they issued that refund as well.
Their customer service was responsive, proactive and helpful.
I plan to rent again with them as needed for special occasion gowns.
Great company.
That said, I cancelled my subscription before sending off my rentals and my spouse offered to drop them off while out on errands. Unfortunately, he forgot them and they stayed in his trunk for two months! I understandably received a large withdrawal from my bank account and was shocked. I reached out to customer support and immediately resolved the charges upon their return. Later, the shipping facility missed a scan of one of the returns and customer service reached out again to confirm it was sent, I confirmed and they issued that refund as well.
Their customer service was responsive, proactive and helpful.
I plan to rent again with them as needed for special occasion gowns.
Great company.
Show more
Desktop version is better
The app glitches a ton. Even when signing in. If you’re going to use this app monthly like I do, just know you’ll likely want to be on your desktop.
deceptive review practices
I’ve been with RTR for a really really long time (10 years?), but the customer service is very spotty. They have deceptive coupons when you try to pause your membership, and once you confirm to unpause your membership, then they will tell you you can’t use the coupon they just offered you. They reject any reviews that are remotely negative (I mentioned that a fabric was polyester and they rejected the review!), which is really unhelpful and deceptive. Their inventory is tiny - it is exceedly rare that an item I like will be available for me to rent.
Show more
Add fav Designers list
Please add an option to heart favorite designers and see newest arrivals from favorite designers.
Censor in-app feedback about clothing items
RTR only allows positive feedback on the app for clothing. I’ve received several items with poor fabric quality (holes, haphazard sewing) and they have declined to publish the review. This seems in violation of the FTC which does not allow selectively allowing only positive reviews. Just be aware that on the app it is not possible to get honest feedback on the items you’re renting
Show more
Not reliable
Terrible company. I ordered 2 dresses months ago for a wedding and they contacted me today saying one of the dresses isn’t available and I need to choose another or my order won’t ship. Supposedly there should be a “choose a replacement” banner on the app homepage but there is not, nor is there any customer service available. I texted the number on their page and they won’t message back. I’ve also reset my password in the app 2x but each time I try to log in it says it’s not a match. Never again. I remember when this company used to be reputable. Now I have nothing to wear for the wedding.
Show more
Horrible app
Logs you out when you do anything except shop. Poor selection quality. Often sizing isn’t available. Waste of money and time scrolling through mediocre clothing
Love clothes -FIX APP!!!!
Love the company, been using for over 10 years, never an issue. But the app has sucked for about a year. Never signed in, glitching, and so many issues to actually get in and start shipping!
Rebrand = scam
Membership has no options to cancel. On app, the button takes you to the browser link that lacks options for cancellation.
Don’t waste your time, ethical businesses would make less predatory user interfaces.
Don’t waste your time, ethical businesses would make less predatory user interfaces.
App filters don’t work
Cannot view available options even after checking “available now”, updating sizes, and zip code. Always just shows “notify me” options which makes it essentially unusable. Can’t create a cart without going through hundreds of unavailable items. I understand some things become available or unavailable every day but if I want to spend 15 mins and place an order it’s impossible.
Show more
Can’t Search One-Time Rentals
The entire format of the app is to get you to subscribe. There is no one-time rental category and I can’t search for it either. The website is better.
App crashes
I can’t use this app without it crashing. It’s terrible.
Poor Data Practices
The interface is fine, but when dealing with some recurring customer service issues I realized they had another customers information in my account. This wasn't visible in my account, but while on the support call the rep shared this persons full name, email and phone number with me, after repeatedly said it was no me. This leads me to believe the company has poor data management and data privacy practices.
Show more
Only Be A Member if you live in NYC
Service is horrible in California.. RTR in 2026 is not the same as it was in 2022. It has been a horrible experience dealing with the team recently. The customer service number does not even reply. I don’t know what is going on with this app. I have paid for this month and received no items so far and I am being charged overdue fees for items I have returned already. The service was 100x better before 2026.
Show more
Options limited
My size never in stock. Spend literally hours looking to finally settle on items I don’t want, for $140. Can’t recommend their services.
Changes prices w/o warning
Continually changes prices and policies without warning. Items available are never the good ones for subscription.
Awful customer service
Items regularly arrive damaged and their customer service is awful.
Love it!
Lots of clothes so good!
