So far so good!
I have only received 2 orders, but so far everything has been great. I’m leaving a star off because the app seems to have a lot of glitches and you need to close it out and open it back up again sometimes, and because I did receive one necklace that turned my next bright green after about 4 hours of wear. Other than that, the process is quick and easy and I love being able to rent pieces rather than buy a whole new outfit for every occasion. I am so excited to keep shopping!!!
Show more
New app format is 🤦🏼♀️
I have been with FashionPass for about a year now. The new format of the app doesn’t show the rating of the items when you’re first looking through them which makes the app so difficult to use! Please fix this
Horrible
App doesn’t work at all. It’s a joke.
Best Rental service there is
The flexibility and product selection is unmatched!!!
The app needs serious improvements
I seriously love all the clothes they have to offer, but for how long it takes everything to load it almost makes it not worth it, and makes me want to use the other rentals. fashion pass is doing themselves a huge disservice with the lack of app investments
Please fix glitches
App glitches and crashes after only being on it for a couple of minutes
App Sucks
App is forever crashing and running slow. Super laggy. Takes forever just to even scroll through my favorites to try and save clothing for my next order. Should not be paying this much for an app that is so poor quality. Considering switching to nuuly just because I know their app works tons better. I’ve been trying for over an hour just to look through all my favorites to plan my outfit. It’s 2026, get a better app design especially when people are paying you $125 a month. If you’re between clothing rental sites, let this be your sign not to go with FashionPass
Show more
Horrid customer service
Customer service is non existent. Nothing but issues
DO NOT USE THIS COMPANY
first time I ordered two weeks before an event, the package never came and I had to email them. They wouldn’t refund me even though I had nothing to wear for my event and weeks of my subscription wasted. Now, I cancelled my membership and returned my package per the policy and they charged me for another month. You cannot win with this company. Not to mention they have no customer service number, so you have to wait DAYS for an email response from the team. Impossible to fix issues, not worth the price, and a complete mess. DO NOT RENT FROM THEM. use nuuly or something.
Show more
Not worth the money
Everything cute and new is always sold out. And the old stuff that is left is either very worn or out of style. I can hardly even find anything I want to rent. The app is so glitchy it’s almost impossible to shop. Not worth it in my opinion.
Too good to be true
I have had nothing but problems with this service. When I got my first order I received nothing that I ordered, it was a bunch of random items I didn’t order. The reply “omg this never happens” they promised they would return that order back so I would still have my two orders for the month. It’s been 1 month and that issue hasn’t been resolved. On my most recent order I selected expedited shipping and added an extra item to my cart. Instead of being charged once I was charged 6 times. There is no phone service. Everything is done via email— which is not efficient. Something else that is frustrating is a lot of the items are always unavailable— they don’t seem to be properly stocked to adequately supply the needs for amount of people using the platform. Some of the more popular items that I have rented seem to be very worn out as well which also backs this theory up. Additionally app and the website constantly glitch and freeze. I did this as a discounted 2 month trial. I will not be keeping the membership and will be cancelling.
Show more
Always sold out
I never write reviews… but this is bad enough to. I’ve had fashion pass for two weeks and I regretted purchasing the subscription immediately. I closeted so many cute things dnd thought I’d love the subscription. I’ve used nuuly in the past and highly recommend that over fashion pass. After I purchased the subscription it turns out everything I closeted was completely sold out. I tried to cancel and they told me I couldn’t, and then after purchase I tried to exchange a few items. One came with a broken zipper (a love shack fancy skirt) and two didn’t fit it has been 4 days since I returned it and have been told it still hasn’t been returned. I’ve tried reaching out to member services and they keep telling me the same thing - it hasn’t been scanned and to wait another 48 hours. I highly DO NOT recommend fashion pass.
Show more
ORDERS DELAYED, SUBPAR CUSTOMER SERVICE
Both of my orders this month arrived 7 days after shipping — not the 1–3 days promised on their site. Both arrived after the events I needed them for, making the service completely useless to me.
When I reached out to customer service, they blamed the carrier, offered a $20 credit and a free third shipment I couldn't even use before my billing cycle renewed. When I asked for a refund, I was met with more deflection. I paid for a service I literally could not use.
IF YOU WANT ITEMS ON TIME, RENT FROM NUULY.
When I reached out to customer service, they blamed the carrier, offered a $20 credit and a free third shipment I couldn't even use before my billing cycle renewed. When I asked for a refund, I was met with more deflection. I paid for a service I literally could not use.
IF YOU WANT ITEMS ON TIME, RENT FROM NUULY.
Show more
BEWARE
THEY WILL CHARGE YOU FOR ITEMS YOU RETURNED!!! Worst experience using fashion pass would not even recommend to my worst enemy. If you like to be accused and charged for items that you return then go ahead and use this service but for those who don’t like to be wrongfully accused and charged for items you sent back steer clear of this company. SCAMMERS
Show more
SCAM DISCOUNTS
I was so excited to try FashionPass for the first time because I’d heard how easy it was to purchase rentals — just click “keep” and you’ll be billed. For Halloween, they sent out a promo for 20% off any purchase sitewide, so I decided to keep one of my rental items.
When I clicked “keep,” there was no checkout page or option to apply the discount. I reached out to customer service and waited a few days for a reply, only to be told that my discount didn’t apply because it was a “rental-to-purchase” — even though that’s literally how their platform says to purchase something. Now I’m being told that if I return it, I’ll be charged $20.
It honestly feels like a scam. The promotion was misleading, the customer service was slow and unhelpful, and there was no transparency in the process. Really disappointed — I was excited to use this service, but after this experience, I won’t be recommending FashionPass to anyone.
When I clicked “keep,” there was no checkout page or option to apply the discount. I reached out to customer service and waited a few days for a reply, only to be told that my discount didn’t apply because it was a “rental-to-purchase” — even though that’s literally how their platform says to purchase something. Now I’m being told that if I return it, I’ll be charged $20.
It honestly feels like a scam. The promotion was misleading, the customer service was slow and unhelpful, and there was no transparency in the process. Really disappointed — I was excited to use this service, but after this experience, I won’t be recommending FashionPass to anyone.
Show more
Horrible app
The app is entirely glitchy and practically unusable.
Limited
Very limited selection of styles, poor size availability, slow order processing speed and lengthy shipping
The best
Fashion pass is my favorite brand to rent from. Their pieces are cute and trendy, and they make it so easy to pick out what you want!
Loveeee FashionPass
Absolutely love FashionPass! They have so many cute styles. Perfect for events, vacations or just refreshing your wardrobe. Great quality and super convenient. Highly recommend!
Best way to scratch the itch
This is the best way to get that feeling of getting the newest cutest clothes and always looking forward to what is arriving at my door! Best part is I don’t have to pay for the cleaning or have to deal with buyers remorse after wearing the item. I also get to try out new brands this way and I feel like I always get the best compliments when I’m wearing something FashionPass!
Show more
