No policy when you have policy
When you really need to use it .you can’t log in due to no policy
Unable to login after update and poor customers service
After recent update, unable to login. Dental claim took almost 3 weeks to approve and claim still not received.
Can’t even use the apps
I can’t even use the apps and always getting kicked dur to session timeout
Can i give zero stars?
Horrible experience. As there is no physical card, we have to rely on this unreliable app to see a doctor. App crashes, otp doesn’t work sometimes, can’t even log in sometimes. Plus if you key in wrong credentials 3 times you are locked out and need to wait says for an account unlock. Best part is customer support is close to non-existent. The hotline goes on a automated message loop and support takes 3 working days to get back. Absolutely no support on weekends and public holidays. Best to avoid ntuc income insurance altogether.
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Poor app and poor customer support
Your app is supposed to work when customers have to go see doctor. When they are not working properly you do not give the exact error and then after 3 tries locks customers out. How can I bring my son to go see doctor when your app is not working. And to unlock such as simple procedure you can’t do it right away? 3 business days to process corporate customers’ request is too poor. If I would give it zero stars I would.
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