No policy when you have policy
When you really need to use it .you can’t log in due to no policy
Unable to login after update and poor customers service
After recent update, unable to login. Dental claim took almost 3 weeks to approve and claim still not received.
Can’t even use the apps
I can’t even use the apps and always getting kicked dur to session timeout
Can i give zero stars?
Horrible experience. As there is no physical card, we have to rely on this unreliable app to see a doctor. App crashes, otp doesn’t work sometimes, can’t even log in sometimes. Plus if you key in wrong credentials 3 times you are locked out and need to wait says for an account unlock. Best part is customer support is close to non-existent. The hotline goes on a automated message loop and support takes 3 working days to get back. Absolutely no support on weekends and public holidays. Best to avoid ntuc income insurance altogether.
Show more
Poor app and poor customer support
Your app is supposed to work when customers have to go see doctor. When they are not working properly you do not give the exact error and then after 3 tries locks customers out. How can I bring my son to go see doctor when your app is not working. And to unlock such as simple procedure you can’t do it right away? 3 business days to process corporate customers’ request is too poor. If I would give it zero stars I would.
Show more
Lousy system & lousy app
The app was down,can’t even log in. How to provide e-card @ clinic.this group care lite insurance,nobody should ever buy. Even they told us that it is cashless @ panel clinic. Since their app was down,have to pay cash . & they will not reimbursed full amount . They will give excuse this & that . Very unreliable
Show more
Wrong email address= can’t sign in as username
Hi how can I reset my username? Coz I type error , can’t receive any email to get my password. Pls advise
If I could give it zero stars, I would
Endless issues: OTP doesn’t work, screen gets stuck after OTP page, unable to read images uploaded even though they have allowed a camera function.
How in the world are we suppose to rely on this for emergencies and crucial moments?
How in the world are we suppose to rely on this for emergencies and crucial moments?
Much room for improvement
1) Location must be on to find nearest clinic from my current location. Doesn’t allow for me to search for clinics based on an address. Will be useful if I am checking for a clinic at another location and it takes a while to load.
2) clinic suggested includes those that seems permanently closed as it is closed everyday!
3) the listing of clinics is not sorted based on closest to furthest. In fact it is listed quite randomly.
4) Doesn’t allow changing of password.
5) documentation in app about how to use the app is inaccurate. GroupCare Lite User Guide when selected opens the document to Doctor Anywhere User Guide.
2) clinic suggested includes those that seems permanently closed as it is closed everyday!
3) the listing of clinics is not sorted based on closest to furthest. In fact it is listed quite randomly.
4) Doesn’t allow changing of password.
5) documentation in app about how to use the app is inaccurate. GroupCare Lite User Guide when selected opens the document to Doctor Anywhere User Guide.
Show more
