Wish I could give zero stars
Yea thanks for basically locking me out of an account that I’ve had for years. Now I can’t login unless I pay for my photos that I took. Photos of loved ones that are no longer with us on this plane of existence. This is extortion at worse and a hostage situation and theft at best. So your company needs to give everyone a chance to get their all of their own photos back for free and delete their account. I don’t mean a few, I do mean all. This is ridiculous and wish I could leave zero stars. Plus I don’t want the generic form response. I want my photos and memories back that you essentially stole and are holding hostage behind a paywall. These are my property and this is theft!
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Family memories
I made so much family memories thanks
Response from developer
Hi there, Thanks for sharing this – it means a lot to us.
The app got worse 😞
Not happy
Useless
I entered my old account but i cant see anything because i need to pay for the host. Waste of time
Don’t Email Me to “Revisit My Memories” If I Can’t Access Them
I created my account over a decade ago when Photobucket offered free photo storage. After receiving repeated emails encouraging me to log in and revisit my old memories, I downloaded the app only to discover that I cannot access my own photos unless I pay for a subscription. Locking users out of their personal files after storing them for years feels extremely misleading and unethical. If you are going to advertise that you’ve been “keeping our photos safe,” at the very least, users should be able to access and download their own content without being forced into a paid plan. Very disappointing experience.
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Response from developer
Hey there, I see you’re having trouble accessing your account and images. Please email us at mobilesupport@photobucket.com so we can help resolve this.
Horrible they deleted everything
They deleted all my memories I had and I’ve been paying to keep them now they are taking my money and
Deleted my pictures that I had since 2014
Deleted my pictures that I had since 2014
Scam
Started using some 15 years ago. Now it's impossible to log in but they still charge monthly. Support is paid to drive you insane and refuse to help.
Dreadful!
Latest update is just a clumsy attempt at getting subscriptions!
What about the free account? What about ordering a photobook?
Another greedy American company that doesn’t deserve my money or time!
What about the free account? What about ordering a photobook?
Another greedy American company that doesn’t deserve my money or time!
Response from developer
Hey there, we’re sorry to hear about your experience. Please email us at mobilesupport@photobucket.com so we can assist you with accessing your images. Thanks!
Much better options!
This program is not only much more difficult to use than it needs to be, the uploads take far too long, the tap screen does nothing… it takes 3-5 steps just to move images and then it doesn’t actually MOVE them, it COPIES them. Use pixieset, Facebook, Google Drive, drop box or even cloud or adobe… waste of $140.00
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BIGGEST LET DOWN
At first it was great, YEARS
AGO, but now we can’t even get in to access old photos because you want us to pay? You all are a JOKE! Forcing people to pay to sign up is crazy work! I hope you all lost customers.
AGO, but now we can’t even get in to access old photos because you want us to pay? You all are a JOKE! Forcing people to pay to sign up is crazy work! I hope you all lost customers.
ZERO percent chance I am trusting them with my photos again.
Hold customers’ own photos hostage without any prior warning and now you expect them to pay? Good Luck..
Doesn’t let me access my account
I tried accepting the terms and agreements but when I push accept nothing happens!!!!! But when I decline it goes through to delete my account.. fix the app!
!!!!EXTREMELY DISAPPOINTED!!!!
Came back to get some photos of my dog who passed recently only to be told I have to PAY to even access MY photos?! It’s completely ridiculous and just reading the other reviews tells me not to pay a penny since people can’t get those photos anyways. I’m extremely upset I can’t even look at the pictures that I had, shame on you for holding peoples precious memories of life, I’m disgusted!!!!
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I can’t create an account
I downloaded this app because it sounded pretty cool. I can’t get past the screen where it lists the different plan features. It won’t even fit the entire screen and it won’t let me click and choose EITHER plan. 🤷🏻♀️
Please fix it. It’s not my phone. All my other apps work great.
Please fix it. It’s not my phone. All my other apps work great.
Photobucket is terrible!
Only doing the free option for new sign ups? That is so annoying being a user since 2008! They are holding my photos and it will not allow me to share or save them even after spending $5 over the months. Such a scam site! Losing so many memories and these awful people could care less!
ZERO STARS
Pay $5 to store & look at old pics. I cant save or download any of my pictures.
So easy to use and great value
Super intuitive and easy to use. They had my photos from 20 years ago! That made me trust them to upload my new photos because I’m confident they’ll have them for another 20.
Don’t buy
I’ve used photobucket for years. Probably since 2008 and now I can’t get to my photos without paying. I’ve tried paying and it’s not even letting me pay to get to my photos. This is the worse app ever and they should have left it the same. I am highly upset!!
Why can’t we access
The fact that we can’t access our old photos is stupid,and they want you to pay upfront without even getting a chance to see how the app is,now what if someone doesn’t want the app,now you outta money,they messed up the whole app.i would give zero stars
Scam
I used to have a Photobucket account since 2006. Recently, I have been getting a lot of emails to say that I have photos in my account and that I should pay to reactivate my account to see them.
I reached out to customer care to confirm. They said I had 570 photos. Then they sent me emails everyday to confirm that I am paying to activate my account.
I paid.
My account was empty. Now I have sent a message to customer care to assist but suddenly, there’s no reply.
Photobucket has a two day cancellation policy. I’m guessing they are waiting for the two days to pass so I cannot cancel for a refund. And then they might contact me.
It’s quite unfortunate that they are working this way. This is a really good service. And I will be happy to be a customer but not when it’s working in this manner.
I reached out to customer care to confirm. They said I had 570 photos. Then they sent me emails everyday to confirm that I am paying to activate my account.
I paid.
My account was empty. Now I have sent a message to customer care to assist but suddenly, there’s no reply.
Photobucket has a two day cancellation policy. I’m guessing they are waiting for the two days to pass so I cannot cancel for a refund. And then they might contact me.
It’s quite unfortunate that they are working this way. This is a really good service. And I will be happy to be a customer but not when it’s working in this manner.
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Response from developer
Hi there, we’re sorry to hear about your experience. Please email us again at mobilesupport@photobucket.com so we can assist you further. Thanks!
