GUARDIAN® Accounts & Policies User Reviews

Name: GUARDIAN® Accounts & Policies
Rating: 4.65412 (9619 reviews)

GUARDIAN® Accounts & Policies

The Guardian Life Insurance Company of America

💰 Finance

What users say

Summarized from real user reviews of GUARDIAN® Accounts & Policies. Based on 9.6K reviews and a 4.7/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use and understand
🚀Convenient mobile access
💡Helpful for managing policies

Negative things

🐛Frequent bugs and crashes
🔒Security issues with login
💻Limited website and app functionality
🕰️Unreliable and slow performance

Top reviews

Most Recent Highest Rated Lowest Rated

The GUARDIAN app

Thanks for making this app available for me to review my insurance policy. It saves me a lot of phone calls.

Libbee Agonistes

a month ago

Great new experience

The new experience in interface is far better than it was previously great additions

Shrewd_Solomon

2 months ago

The app

The app is not good, it’s like something is alway not working right

8450&$

3 months ago

Review

Exceeding expectations

scbbeckett

5 months ago

Love the app!

Very easy to navigate, just beautiful!

#YottaWinner

5 months ago

Hard to use

App does not notify me in advance of when policies are due. It’s very frustrating.
notifications may pop up once something is due or past due. This app needs to be better thought through and needs some major updates.

Acer#916

7 months ago

Good insurance company

Thanks

Kevin Nguyen kd

9 months ago

Crashes constantly

Can’t reset my password or do anything without the app crashing constantly.

Sam626Scott

10 months ago

Bug fix needed

This app force shut down every time I tried to retrieve my password. I tried both email and text/voice option. This is after the 10 min phone call with the agent made me to download the app after I told him I tried to reset it on a web browser.

Uhvevnw

a year ago

Useful app continues to get better

Originally:The app only shows a black screen after opening.

Normally works very well, but has been broken since the last update (maybe the one before?), at least on ios 18.5

EDIT:
Fixed! And quickly, thank you. I updated my review to five stars because I do use this app almost exclusively for interacting with my accounts. I am impressed how the user experience and functionality has improved over time.

bojangles38

a year ago

Response from developer

Thank you for providing your feedback and we apologize for your experience. This issue has been corrected, but if you continue to see a blank screen, we invite you to email us at ILSolutions@glic.com or contact us by phone at 1-888-GUARDIAN (1-888-482-7342). Our Customer Service Representatives are available Monday-Thursday, 8:00 AM-6:00 PM, EST and Friday, 8:00 AM-5:00 PM, EST.

Full of bugs

I don’t understand how an app can consistently be this buggy. App freezes. Unable to log in.

Footie Fan 2011

a year ago

App Not Working - Black screen

Updated the app and it stopped working. When I open it, it is just a black screen. Updated the app after new version released and still the same results.

Jhjones1223

a year ago

Repeatedly Asking Login

Can’t get into account due to this cycle

onyx666

a year ago

Can’t log in

App keeps failing to log in with the updated pw. Please fix this bug!!!

oogeekayoo

a year ago

Sharing doesn’t work. Interface lousy

Very frustrating. I had to click about 20 buttons to give my spouse access to all my policies. Couldn’t just select all. Then it didn’t work. For the second time. Gave up.

No easy way to see what payments are coming up. Have to click each policy. I get emails announcing upcoming payments due but these don’t tell me anything about which policy or how much etc.

Please fix your lousy software

News junky PK

a year ago

Response from developer

We apologize for your experience, and we will share your feedback with our developers. If you have any additional questions or need assistance, you may reach us at 1-888-Guardian (1-888-482-7342) Mondays through Thursdays from 8:00 a.m. - 6:00 p.m., and Fridays 8:00 a.m. - 5:00 p.m. EST or by email at ILSolutions@glic.com.

Would be a 5 if worked on iPad or iPhone

Same

Maximus13579

a year ago

Can’t view documents

I downloaded the latest version of the app and I can no longer view my policy documents in the apihtml

plopez12

a year ago

Response from developer

Thank you for your feedback. We'd be happy to help you troubleshoot this further with you by email at ILSolutions@glic.com or by phone at 1-888-GUARDIAN (1-888-482-7342). Our Customer Service Representatives are available Monday-Thursday, 8:00 AM-6:00 PM, EST and Friday, 8:00 AM-5:00 PM, EST.

Big not fixed or created another bug

I’ve used your app many times with no problems. All of a sudden, facial recognition works at sign screen, but the as soon as I’m in facial recognition comes up again and takes me back to log in screen.
Just keeps going round and round like that.

Flower girl bunny

a year ago

Response from developer

Thank you for your feedback. We've recently updated the mobile app to correct this error. Before logging in please review your app to ensure that you have the most recent version and update the app, if needed. If you continue to experience issues after the update, please contact us at 1-888-Guardian (1-888-482-7342) or by email at ILSolutions@glic.com. Our hours are Mondays through Thursdays from 8:00 a.m. - 6:00 p.m., and Fridays 8:00 a.m. - 5:00 p.m. EST.