Out of business?
I think they are out of business.
My cloud connection to them is down and has been for awhile and support links on their app to zen desk are broken as well as other support links on their website. This app and its equipment are useless now.
My cloud connection to them is down and has been for awhile and support links on their app to zen desk are broken as well as other support links on their website. This app and its equipment are useless now.
Bad app
The hardwares are goo its the apps that is useless and it makes the product unuseable.
Garbage
The software doesn’t connect to the valve controller and the unhelpful helpdesk says I can’t get their support because I bought the product through Amazon. Really!? Seriously!? Garbage!
Can’t get past the user agreement screen!
On my iPhone after entering my username and password the user agreement screen doesn’t accept me clicking on “I agree”. I have scrolled all the way to the bottom but I will not advance past this. This makes my valve controller worthless! Fix it.
Awful software
Hardware and concept are great but software and app are terrible. Tech support is non-existent. It has been like this for years.
Terrible
If you have the old app do not upgrade. I did and my system is useless now. Software is garbage.
Complete garbage
Sort of worked for the first couple months. Now it will not operate, connect, can’t upgrade, support is non existent, app just spins the circle thing for ever. It is like hiring a 2 year old to protect your home.
New app, same terrible experience
The actual valve control and sensors are great, much better than Phyn. The only problem is the app was ok, but than they released a new in-house software and it was terrible. Impossible to reconnect devices, and trying to get support is even worse. After 2 years I finally gave up and returned the whole kit to Costco for a full refund.
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Barely Works
Does turn off valve when remote sensor activated.
Bricked my system
My system simply does not work with this new app.
Doesn’t work at all
I can’t even add my location let alone connect to my device. I’m supposed to have faith this will protect me from a leak when I can’t even connect to it?
Don’t buy
Hardware is great. But, software is basically non-functional in every way. Push notifications have never worked. Contacted support. They said will be fixed. Well… several versions later, still non-functional.
Doesn’t Work!
New App (3.1.9) does connect to the shutoff valve. Also the sensors stopped working with the valve. So I have nothing that works and no protection.
Bad update
After updating software my water valve system quit working, waiting for bug fixes.
Beyond unprofessional
You’ll never keep it online. Terrible app and software.
Made a ticket about a forced OTA FM update and went to their FB user group to troubleshoot many, many bugs in the rollout and found many in my boat. After threatening to be banned, was finally promised a refund.
Emailed Elexa Admin JDS like asked with receipts and was told he wouldn’t accept my return and banned me from the page.
Never would have made an issue publicly had they not ignored me. Now I’ve got emails, receipts and screenshots of all their shadiness.
Stay away.
Made a ticket about a forced OTA FM update and went to their FB user group to troubleshoot many, many bugs in the rollout and found many in my boat. After threatening to be banned, was finally promised a refund.
Emailed Elexa Admin JDS like asked with receipts and was told he wouldn’t accept my return and banned me from the page.
Never would have made an issue publicly had they not ignored me. Now I’ve got emails, receipts and screenshots of all their shadiness.
Stay away.
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New App!
The new app is great, works flawlessly. Now I can say the guardian system has great software to go along with the great hardware. Thanks to the guardian team for working so hard to give users a great experience!
System engineering and management are terrible
I had this system for about 3 years, it was never right for production status other than sensors communicating with the valve
The purpose of app is not a simple informative feature it actually is part of the operation so one can take immediate action if you are on a trip, the app takes 45 seconds to show the system screen and another 45 seconds to been able to click on devices or events, then it freezes at times and you have to start again, by that time the owner of the system is helpless and the app useless.
I have talked to customer service and its manager many times and the response is: it will be fixed when it will be fixed (his IT 101 management course was the user is worthless)
I stoped recommending this original concept system to my friends when I realized that my image will go down when they experience the same disappointment I and many of the other reviewers did for similar reasons.
Too many reinstalls, too many reconnections, too many calls, too many complaints about the useless app, it is sad but after several years this product appears to be running backwards and no customer service can compensate for that mismanagement and poor software engineering (I worked in IT for 40 years and this appears to be developed by high schoolers practicing c++)
Now they issued a new release with no instructions about what to do with the valve and the app and no details about what exactly was delivered on the new version.
I need this system and the alternative is to trash an investment of $1000 so I have no choice
The purpose of app is not a simple informative feature it actually is part of the operation so one can take immediate action if you are on a trip, the app takes 45 seconds to show the system screen and another 45 seconds to been able to click on devices or events, then it freezes at times and you have to start again, by that time the owner of the system is helpless and the app useless.
I have talked to customer service and its manager many times and the response is: it will be fixed when it will be fixed (his IT 101 management course was the user is worthless)
I stoped recommending this original concept system to my friends when I realized that my image will go down when they experience the same disappointment I and many of the other reviewers did for similar reasons.
Too many reinstalls, too many reconnections, too many calls, too many complaints about the useless app, it is sad but after several years this product appears to be running backwards and no customer service can compensate for that mismanagement and poor software engineering (I worked in IT for 40 years and this appears to be developed by high schoolers practicing c++)
Now they issued a new release with no instructions about what to do with the valve and the app and no details about what exactly was delivered on the new version.
I need this system and the alternative is to trash an investment of $1000 so I have no choice
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Great concept and design, NOT ready for public use
This is one of the best designs. Simple to install the valve controller. BUT the device firmware and the app are horrible - not reliable. Very poorly written and very very buggy. This should never have been released for public use until all the issues are fully resolved - unless the company wants to extend the warranty and return window for all customers. Otherwise it’s best to spend a little more and get a different system. Not worth wasting $299 for a kit which is clearly not reliable. I’m taking this back to Lowe’s in the morning.
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Not Happy
I was forced today to install their new app after finding out the older one was no longer working (even though it had been working fine). Now, I no longer have an account with Guardian according to this new app, which means all of my devices are now gone! I tried to reinstall the valve controller onto the new app several times and could not get it to work. Is my system now a brick???
There is zero customer support! No one returns calls and the emails are not clear. They won’t instruct you over the phone!
There is zero customer support! No one returns calls and the emails are not clear. They won’t instruct you over the phone!
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New App Still Not Working Dec 2021
Old app would not let me log in. So I downloaded the new app. It total garbage, my 12 yr old son could have done better. It does not work. Will not let me add the controller for the unit or the sensors.
