App non functional
App is not working correctly at all. Service unable to help - just tried to upsell products. Not what I’m used to from guardian. I hope your service model hasn’t changed.
Notifications
I don’t see how to turn them off. You send me reminders that I’ve used too many every month. Send a reminder on how to do this.
This App Sucks Now
I don’t know what you did to this app it used to work just fine and now connecting to the cameras is next to impossible
It’s a trap.
Don’t do it. Their service is spotty and it’s annoying. Camera doesn’t record most of the time. Plus you can’t cancel unless you pay a huge fee. So you’re basically trapped. Do not recommend.
Sucks
Trying to cancel service because I am moving and don’t need new service. No help from this company
A Great Security System That Could Be Even Better with MyQ Integration
I’ve been pleased with Guardian Security, but I’d like to see greater integration with MyQ and Amazon to fully support Amazon Key In-Garage Delivery.
MyQ can open and close my garage door for a delivery, but the missing piece is the Guardian system. Ideally, the integration would allow Guardian to temporarily bypass the garage door sensor during an authorized Amazon delivery and automatically restore it once the delivery is complete and the garage door is closed.
There’s also an opportunity for even better security. My LiftMaster 6690L garage door opener has an integrated camera. If Guardian could securely access that camera as part of the integration, it could provide additional visibility during garage activity and potentially enhance overall home security.
MyQ and Amazon already provide much of the functionality. I’d like to see Guardian become part of that ecosystem so customers can use in-garage delivery without having to compromise or manually manage their security system.
MyQ can open and close my garage door for a delivery, but the missing piece is the Guardian system. Ideally, the integration would allow Guardian to temporarily bypass the garage door sensor during an authorized Amazon delivery and automatically restore it once the delivery is complete and the garage door is closed.
There’s also an opportunity for even better security. My LiftMaster 6690L garage door opener has an integrated camera. If Guardian could securely access that camera as part of the integration, it could provide additional visibility during garage activity and potentially enhance overall home security.
MyQ and Amazon already provide much of the functionality. I’d like to see Guardian become part of that ecosystem so customers can use in-garage delivery without having to compromise or manually manage their security system.
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Terrible app
This app is terrible, there is so much lag between when it notified you of motion to you being to pull up the camera to view what is going on. An example is a notification form your doorbell, by the time you finally get the video to pull up, the person at the door is already gone. It also takes a while for the videos to load into your activity feed. It definitely needs some major overhauls in the app performance!
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Poor Service
We’ve had nothing but poor Service since we started using Guardian.
service and tech is obsolete
Just tired of the service or lack of it. Impossible to get assistance unless you set off the alarm. Smoke and CO detectors go on fritz and just replacing batteries will trigger a visit from your friendly neighborhood firefighters. Only customer support hours are typical business work hours so unless you are one of the ones not called back to office by a fortune 100 company, good luck with being able to install replacement devices.
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Horrible
Not friendly with navigation and does not pertain enough information for new users
Alarm system
I feel very safe in my home knowing i have the system
system
system
Setting temps
Difficult to set temperature for any specific periods in the “schedule” tab. Video is great and alerts are timely
Poor service
Horrible I’ve been paying and my equipment doesn’t work only the alarm in order to keep my service I have to upgrade to a new camera which is 300 with 99 installation it’s cheeper to change to a better company
Cant turn off force bypass
Not impressed, settings dont stay as set
Very happy!!
Great service.
Worst customer service ever
I have tried to get them to work on my app no one is able to help me but they have the time to take my money every month. I won’t recommend this app to anyone.
Your app does not allow explanation of low battery alarms NOR where the battery is
Not a friendly app. Only option is to call your center. Which does not work in weekends apparently. Sad. For the money I pay.
Do better Fix the iPhone issue
It’s taking far too long to fix the iPhone issue. You keep telling me if I turn off WiFi the app will work better. Then my whole house is without WiFi. I keep asking you how Guardian works without WiFi but you won’t answer me. God forbid someone has a medical emergency and all they are able to get to is the app.
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won’t work with IOS 26.1
it stopped working when i updated the IOS
System battery low
This message alone is not helpful. What would be helpful is telling me which battery needs replacing so that I a) don’t have to call Guardian to ask which battery, or b) don’t needlessly replace batteries. If this is already an available feature, please tell me where to find it.
