Yeah Nah stuck on Tanami Site instead of Groote
Lacking interchange
Could cause a safety issue as all the contact numbers in the app are for this village only, and not relevant to my current location.
I would happily give feedback within the app if the option was available.
A help, chatbot, or FAQ could be worth considering perhaps?
Thank you
Doesn’t Work
Embarrassing
Rubbish
One star
Response from developer
Hi There! We’re sorry to hear you’re having trouble changing camps. That’s not the experience we want for our users. Could you provide more details on what happens when you try to switch? This will help us investigate and improve the app. Guesst Support Team
Garbage
Nightmare log ins and security concerns
I’m furious to be forced to link my personal Microsoft account. Way to add to peoples worries!!!!!!
Watch as the developers respond with the same copy paste rubbish response. Don’t pretend it’s for streamlining the process for users- it’s the opposite!! It makes it harder and forces us to risk data we don’t want to.
This app is to get some basic info only, why do you make it so painful ?!
Response from developer
Hi There! We understand your frustration with the login process. SSO was implemented as the most secure method, removing the need to create and manage separate passwords. Our first-gen app had a high number of password reset requests as users often forgot their credentials. There are no security concerns with this method—SSO (through Google, Apple, and Microsoft) is widely used by major companies for many services. That said, we appreciate your feedback—could you share more details on what specifically made the process difficult for you? Guesst Support Team
Steve
Only thing worse than the app is the food itself
Response from developer
Hi There! We’re sorry to hear you're unhappy with the food. While the app itself doesn’t control meal options, we’d be happy to pass your feedback along. Could you provide more details on what specifically was disappointing? Guesst Support Team
Log in does not work
Doing my head in
Response from developer
Hi There! We’re really sorry to hear about the issues you’re experiencing with the app. We completely understand how frustrating it must be when things aren’t working as expected. Could you provide more details about the blank screen you’re seeing and the trouble with changing the Village? Are there any specific steps or actions that seem to trigger these issues? Your feedback is incredibly helpful, and it’ll assist us in resolving these problems faster. Thank you for your patience, and we hope to get this sorted for you soon. Guesst Support Team
Forced login with MS, Apple or Google. No generic sign in
Most people don’t want to use those accounts for a camp app just to view basic info and log maintenance requests or book some sporting stuff.
This is a step backwards from the original app. And please don’t tell me it’s a benefit to use one of the big three accounts for signing in. It’s data harvesting and not something I’m interest in doing for a non-essential service. Very disappointing.
Response from developer
Hi There! Thank you for sharing your thoughts, and we’re sorry to hear about your frustrations with the sign-in process. SSO (Single Sign-On) was implemented to make the login experience easier and more streamlined for users by eliminating the need for managing multiple passwords. This approach allows users to sign in quickly using their Microsoft, Apple, or Google accounts without the hassle of remembering additional login details. We understand that this may not be ideal for everyone, and we appreciate your feedback. We're always looking to improve the experience and ensure the app works in the way that best suits our users. Thank you for your patience, and we’ll continue working to enhance the app moving forward. Guesst Support Team
Pure garbage
Useless
Response from developer
Hi There! We’re really sorry to hear about the trouble you’ve had with signing in. We understand how frustrating it can be when things don’t work as expected. The parent or guardian sign-in message is not intended for users like yourself, and we’ll look into why this is appearing for you. We appreciate your feedback and are working to make the sign-in process smoother for everyone. While we’re focused on improving the app’s functionality, we understand that the transition can be challenging. Your input is incredibly valuable, and we’ll use it to help improve future updates. Thank you for your patience, and we hope to get this resolved for you soon. Guesst Support Team
This app hopeless
Most of it would be so they can sell the info, so you get bombarded with spam emails and phone calls day and night..
Have to sign up for a new account as old account won’t work, then Sign in get to home page and it wants to go through it all again accept this accept that.. rinse repeat..
Don’t bother I am now deleting it as it is too much effort..
Response from developer
Hi There! We’re really sorry to hear that your experience with the app hasn’t been what you expected. We understand how overwhelming it can feel to have to sign up, go through multiple steps, and receive unsolicited messages. Your privacy is important to us, and we’re working to improve the app’s user flow and ensure that notifications are meaningful and not overwhelming. Regarding the login and account issues, we’re looking into ways to make the process smoother and more straightforward. We appreciate your feedback, as it helps us identify key areas for improvement. Thank you for giving the app a try, and we hope to improve your experience in the future. Guesst Support Team
Terrible
Response from developer
Hi There! We’re sorry to hear that your experience with the app has been so frustrating. Performance is a critical priority for us, and feedback like yours helps us identify areas that need the most attention. While starting from scratch isn’t in our current plans, we’re actively working on improvements to address issues and provide a smoother, more reliable experience. Thank you for taking the time to share your thoughts—we truly value your input as we continue to enhance the app. Guesst Support Team
What was the point in the new app?
Why do I now have to re-do my gym inductions after years of having access?
Why change app and then make it more work for your customers/users?
Response from developer
Hi Jordan! Thank you for your feedback, and we’re sorry for any inconvenience caused by these changes. To change your camp location, you should be able to update your settings within the app—if this isn’t clear or working as expected, let us know so we can assist. As for gym inductions, we understand the frustration. This update was part of our efforts to ensure compliance and enhance safety measures across all locations. While it may seem like extra work now, it helps us provide a better and safer experience in the long run. We appreciate your patience and understanding as we work to make the app more efficient for all users. Guesst Support Team
Doesn’t work
Don’t bother downloading
Response from developer
Hi Pete! We’re sorry to hear about your experience with the app. Issues like crashing, freezing, and missing menus are not what we want for our users. We’re already investigating performance improvements and ensuring features like the meal menu display work seamlessly. Your feedback is incredibly valuable, and we appreciate you bringing these issues to our attention. We’re committed to delivering a better experience and hope to earn back your trust in future updates. Guesst Support Team
