Fantastic stay
Response from developer
We are delighted to hear that you had a fantastic experience with us! We pride ourselves on delivering only the best experience for our Members and appreciate you being a valued Guesthouse Member. On behalf of the entire team, we look forward to welcoming you in again soon! Sincerely, Guesthouse Member Experience
Worst check in experience
Response from developer
Thank you for sharing your feedback, Cherie and Hao. We pride ourselves on delivering only the best experience for our Members and sincerely apologize for falling short of meeting your expectations. While this is not the norm for us, we are happy to have resolved your concerns by providing quick solutions to make your experience with us better. Thank you for being a valued Guesthouse Member. We hope to earn a 5-star experience from you for the remainder of your reservation and look forward to the opportunity to see you back again soon. Sincerely, Guesthouse Member Experience
Avoid this service
ZERO customer service and accountability
First up, this house did not have all that was advertised. The hot water didn’t work. Supplies weren’t ready and we needed to ask them to bring us a trash can.
We were forgiving and let them fix it. Instead they decided to take the rug and charge us a 170 fee for cleaning. I could buy 3 rugs for that.
Not happy with this app and the integrity of this service. Nice property, poor management and experience
Response from developer
Thank you for sharing your feedback, Alexandra & Arjun. We are sorry to hear that you believe unfair charges were added to your account. According to our Membership Policy, any damages beyond normal wear and tear are the responsibility of the Member. Unfortunately, dirt stains and food spills were visible on the rug which required a commercial grade cleaning. Our Support team provided you with before and after photos, in addition to the receipt for the repair. While we fell short of meeting your expectations, we thank you for being a valued Guesthouse Member and hope to earn a 5-star experience from you in the future. Sincerely, Guesthouse Member Experience

