To Complicate
Far to much IT for the over 75’s I struggled to complete the tasks and I am above average on PC and Laptop
Obstacle course
Having taken the plunge to move house, these days a next hurdle is to provide a range of info to attest that one’s clean & solvent (& not money-laundering). This requires baring one’s financial soul ~ all sorts of links & permissions ~ to an unseen official AI entity, whose own instructions & demands are more penetrating & less straightforwardly managed than one might prefer to expect. In my case it’s now declared itself provisionally satisfied ~ enough boxes ticked, docs & links uploaded &c ~ but I have a nagging suspicion it may be back for more. There’s little leeway for explanation if one’s circs happen in any way to be less than clear-cut (eg that one is both an OAP and self-employed freelancer) …
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Pain in the a**e.
This is such a pain.
Dreadful
Unbelievable
Infuriating
Not adjusted for UK (eg date formats, terminology). Assumes you have paper documents when you might have gone paperless - and I know you can get round that but not within the 5 minutes they claim the process takes.
Documents
Everything is paperless today so this needs updating
Difficult to use
Wants a scan of recent utility bills - who doesn’t get these by e mail now ?
Also . American app so all dates in American format
Also . American app so all dates in American format
Worst verification app
Why upload documents and then to be able to edit a typo on the address and go back you have to upload all the documents again. Poor app
Address Verification?
Expensive pointless and software difficult to use
Poor application experience
Constantly states network error or unable to process. Also states leave application installed until documents verified. Not liking this experience right now especially when the reason for this type of app is personal data passport etc. needs resolving. All other iPhone service are working perfectly fine.
Since speaking to support (thanks for assisting) the network updates did not resolve and the actual issue I identified was VPN. however one other concern is that Norton will block this app and is treated as a scam site so you will need to disable service or configure to accept.
Since speaking to support (thanks for assisting) the network updates did not resolve and the actual issue I identified was VPN. however one other concern is that Norton will block this app and is treated as a scam site so you will need to disable service or configure to accept.
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Terrible
What a terrible system
Disappointing
This app is very frustrating when trying to use camera to upload photo of documents it kicks off the app and didn’t sync with my new phone, it did work with older phone.
Guild 365
Far too sensitive when taking pictures of documents. Lost count of the number times I had to retake pictures.
Easy peasy
Very quick and easy for an old man to do and understand
What an awful app.
Answering intrusive questions and uploading every bit of information a fraudster could possibly need then paying £30 for that privilege is beyond the pale.
Review
Very easy to use - only criticism is it was not easy to access / check information once submitted
PJ Shears
Had trouble finding address confirmation documents less than 3 months old. Most of my correspondence is via email and paperless or received scanned and destroyed. You need to find alternatives. I found this whole exercise lengthy and not easy to follow. What is wrong with seeing me in person? What is wrong with getting verification from my solicitor? What if I do not have a smart phone? So much trouble for an easy face to face.
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