Digital Disappears
If it’s in print you own what you purchased. Guitar techniques and Total Guitar apps were purchased and can no longer be accessed after publication ceased. Total scam.
Issues behind
Was nice now new issues are not showing up
Canceling after years of subscription
Subscription is still active but the service wants to charge for the next issue. I canceled my auto renewal. Lots of options for other magazines without continually reloading and recovering. And now that no longer works.
Nothing works correctly
The digital interface of guitar world ruined this once great magazine. I subscribed and nothing ever actually worked. Luckily it was a free trial and I could cancel. Made me create an account through some third party which would never actually recognize. No magazine issues would ever download. I signed up for literally nothing to happen but waste my time.
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Response from developer
Thanks for your review, and we're really sorry to hear you experienced difficulties with the app. We will pass your comments on to our team of developers here so they are aware. Should you need further assistance about any technical issues with any of our apps in the future, please email apps@futurenet.com, including a brief description of the problem you're facing and any relevant details or screenshots, and our app support team will be happy to assist further. Thanks, The Digital Support Team
Garbage
I no longer have a subscription but when I had a print subscription many of those issues were also included in my library. I opened the app after a long while and all of my back issues in My Library had been removed.
Like most things today, buying something doesn’t mean it’s yours, and they can take it away at anytime, either from greed or incompetence.
Like most things today, buying something doesn’t mean it’s yours, and they can take it away at anytime, either from greed or incompetence.
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Useless
Constantly have to reinstall this app. Almost weekly. Also subscribers never get any of the benefits of buying the magazine. No posters or cds. Which we were promised Guitar World would look into years ago….
Needs update
The app needs a software update. It’s clunky and has a permanent red badge “1” notification.
Random Pop-up Ads
I love Guitar World. I’ve been reading it since well before there was a digital version and I’ve subscribed to the digital version for several years now. However, the changes I’ve noticed lately have me considering canceling altogether. The company seems to think throwing in random pop-up ads whenever I come back to read are a good idea. You’ll see pop ups for “2 MONTHS FREE”* or “COMPLETE YOUR COLLECTION”. There were very few in the beginning, but they’re becoming more and more common. Why do companies always thing “more ads” are a good idea? Leave the ads in the pages of the magazine where they belong.
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Great app but…
Great app that now more online content has been added. Only criticism is that it seems very slow initially when using via apple subscription. Would love to be able to search for a tab instead of having to look through each magazine.
Not cool
Not cool.
Dumb
When the app actually works it’s ok
Added “Complete My Collection” only to lose six issues.
Yes, I paid $24.95 extra for access to all issues only to lose access of issues I had in my collection from January through June of 2021. I have contacted Customer Service several times and what should be a simple problem to correct is still unresolved. Proceed with caution with these promos. Otherwise, almost as good as print. I was hoping Digital would be more convenient though.
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Awesome magazine
Definitely worth the cost. Great magazine.
Can’t access my digital edition
I don’t know what the problem is, but they just can’t get it correct. I feel Customer Service, is not doing it’s job. I’m thinking about canceling permanently. I can’t download any of my digital edition copies. Absolutely ridiculous.
Worst apps ever
No real support, lose all your past issues, no phone contact for United Kingdom who controls the App. No fixes. Apple will not get involved with this as many reviews complain of App Failures and lost already paid for issues. Downloads gone, not in the cloud. Emails of dozens take days and days to get a non fix response, then days pass before another non fixed response. Screen shots sent fail to get delivered, mail box full is response , or logs go to another Future company that says not them yet on App Future is main name of App and help menu asks for log and controls where it goes ? They must believe we Americans are idiots !! Apple needs to shut this one down. Enough of this 3rd party hide behind, your customers are being robbed of paid for content !!!! Stay away from all their Guitar Magazine Apps from My Magazines Direct and Future Publishing Apps !!! APPLE HELP US !!!! No real support at all, things go from bad to worse when you email. Their help inside apps that instructs what to do crashes you and you lose more issues. I have 2iPads, different versions, problems are on both and on their Guitar apps only, more sofistcated software works well, stupid magazine dumb app fails. The editors of these magazines , the advertisers all should also be ashamed of their loyal customer base being ripped off. App needs a total overhaul or shut down refunding all. There are plenty of reviews all with same app problems...What will it take ? Class action lawsuit possibly ? Lastly receipts from purchases to prove you paid are links that go no where all of a sudden. Until fixed if ever save your money.
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They lose your subscription
Buyer beware after years of being a loyal reader, o suddenly lost all my magazines. I had purchased all back issues and was up to date. Contacted support and we are now 10 emails over 2 weeks in and they are not able to restore my purchases. Customer support is non-existent
Can not login
Installed the app on my iPad and cannot log in. I have already changed password, reinstalled the app, contact the customer service and no one can fix the problem. I am really disappointed with the service.
Cool
I used it and it helped me alot
Glad I tried free trial. 80% commercials
80
Great app for the guitar fan
I have a mail subscription and the ap allows me to take the digital magazine anywhere with me and not damage my precious paper copies Love it
