Owner
Great app, needs better documentation
UPDATE: Thank you developer for looking into it. I really have been spreading the word with this tool and have been using it every day almost. My cousin owns a shop and he said he’s impressed it can 95% of the things his $1000 scan tool can do. I know you can only do so much and keep the price point low still but you are above and beyond all the other scan tools at this price point and I’ve used like four or five of them before I settled on this one.
Response from developer
Thank you for the outstanding review and for putting the GWSMARTBT to work in your shop. It's great to hear that you're seeing the fast performance and quick data acquisition that professional technicians need to diagnose vehicles efficiently. Our goal has always been to deliver professional-grade diagnostic capability without forcing technicians to spend a fortune on hardware or software. We also appreciate the feedback on actuator and bi-directional testing. That's valuable input from a real-world user. Providing clearer guidance on why a test cannot be performed and which vehicle conditions are preventing execution is an area where we can continue to improve the user experience. We've shared your comments with our product team as we continue to enhance the platform. At GEARWRENCH, we're committed to building diagnostic tools for working automotive professionals and continuously improving them based on feedback from technicians like you. Thank you again for your support, your recommendation, and for trusting GEARWRENCH Diagnostics in your bay. We're just getting started.
Don’t do it!
No serial number to enter when it asks. Waste of money.
Response from developer
Thank you for your feedback. We're sorry to hear you had a frustrating experience. The GWSMARTBT is designed to connect directly to the vehicle through the Bluetooth VCI, and we understand how disappointing it can be when the setup process doesn't go as expected. In most cases, connection and registration issues can be resolved quickly with assistance from our support team. The serial number required for registration is located on the VCI device itself, and software updates require an active connection between the app and the VCI. If you're unable to connect or locate the serial number, we'd like the opportunity to help get you up and running. Please contact GEARWRENCH Diagnostics Support at support@gearwrenchdiagnostics.com or call our technical support team. Our goal is to provide professional-grade diagnostic tools backed by responsive customer support, and we're committed to resolving your issue as quickly as possible. We appreciate the opportunity to earn back your confidence.
