Too slow
It takes so very long to get clothes. I had one item lost in the mail and that took FOREVER to sort out. I do like the service, but the time to ship has drastically declined. It takes a week or so for an item to be marked as returned by GB even though I marked it as being returned and shipped it right away. Even then, I have to pay extra if I want to rush my next shipment. Meanwhile, I wait and wait. I do appreciate customer service but it isn’t worth the cost with such a long wait.
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Buggy
App is very buggy. I have to log back in each time I open the app. Some things error out and never load like the Outlet. Sometimes my rack/queue shows there’s nothing in it despite having 30+ items in it. Is this app maintained? It doesn’t feel like it is from the user experience.
Long time but left
I was with them from the beginning, had even been grandfathered in on a $35 plan but finally left when it was clear that shipments had slowed down and I’d go a whole month with just ONE outfit.
Instead of reliably getting 4-5 outfits every month, it was down to ONE, sometimes two. My plan hadn’t changed but their processing time had. Sometimes I wouldn’t even wear it, (they would send items that were off season or i didn’t like it in person), and it would go back, driven to the post office to make sure it shipped the same day. It would be 3 weeks before I got another item.
I stayed for longer than I should have, because I knew if I left that I’d lose the low price but when my husband started asking me questions: where’s your GB? When was the last time you got something you liked? Got something at all?
I had to give up.
I’ve thought about trying GB again but it’s just too expensive to take the chance on when I feel like odds are it will be the same
Instead of reliably getting 4-5 outfits every month, it was down to ONE, sometimes two. My plan hadn’t changed but their processing time had. Sometimes I wouldn’t even wear it, (they would send items that were off season or i didn’t like it in person), and it would go back, driven to the post office to make sure it shipped the same day. It would be 3 weeks before I got another item.
I stayed for longer than I should have, because I knew if I left that I’d lose the low price but when my husband started asking me questions: where’s your GB? When was the last time you got something you liked? Got something at all?
I had to give up.
I’ve thought about trying GB again but it’s just too expensive to take the chance on when I feel like odds are it will be the same
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App glitches! Please fix
I have an iPhone and I noticed that this app will consistently glitch and shut down. It happens at various points throughout use. There is also a very long wait time between notifying the company of a return and receiving a replacement item. The companies customer base may be too large for appropriate service.
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App and website are trash…..
I’ve tried for over 2 weeks to update my billing info just so that I can be charged. I’ve used the app and a browser on my phone .. and nothing works. Ive even tried my desktop and iPad. Again, nothing works. Wasting time, and I leave for a trip in 7 days.. and this is why I downloaded it to begin with.
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Great app
I’ve been with GB for many years; it is a great service. This app is fantastic! I love the feature where you scan your return bag in for tracking; new boxes come super fast that way.
Glitch with “My Closet” in app
Overall pleased with the app. I’ve been with the subscription service since 2015. Just recently, I have not been able to see the “My Closet” tab in my app. I click on it and the app shuts down. Please fix! The only way I can access is via the website.
Big changes @Gwynnie Bee
I’ve been a long time customer but quit when the pandemic hit. They took weeks to fill a request, but major changes have occurred and now I’m back baby!
Love the variety in my closet!
This has been a game changer for me!! I hate wearing the same clothes to work over and over. But I also don’t like to buy clothes that I won’t keep forever. This concept has given me everything I need! New clothes all the time without breaking the bank or stuffing my closet to the brim. And let me tell you about ALL THE COMPLIMENTS!!
I am very quick about turning around my inventory. Get it, wear it, send it back. And with 2 items, I end up getting about 1 shipment a week.
One thing that would help me is some petite options so that I could select more pants. I am short. Until then, I have stocked up on my own pants supply and stick with all the shirts and dresses.
The app is easy to navigate, however one complaint is that I wish as you were looking through options, it would flag if you have ever gotten an item previously. I am irritated when I get something only to realize I have (unintentionally) had it before!!
I am very quick about turning around my inventory. Get it, wear it, send it back. And with 2 items, I end up getting about 1 shipment a week.
One thing that would help me is some petite options so that I could select more pants. I am short. Until then, I have stocked up on my own pants supply and stick with all the shirts and dresses.
The app is easy to navigate, however one complaint is that I wish as you were looking through options, it would flag if you have ever gotten an item previously. I am irritated when I get something only to realize I have (unintentionally) had it before!!
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I LOVE GB!
I’ve been a customer for a little over 5 years now and I have had a fantastic experience since day 1. The first box I ever got was disappointing and I emailed the team and let them know the issues. They sent a new box, extended my free trial by a week and were extremely apologetic. Service has been top notch ever since, and I rave about this to everyone I know. It’s one of the small joys of my life to get a GB box and it makes me so happy. I am a huge proponent of when you look good you feel good, and for me GB has helped me to look good and feel better often. Thank you GB!! 💕
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Best out there!
I LOVE this app! I’ve used a few other subscription services but haven’t had the best experiences. This app lets you shop tons of options! I’ve bought 3 great dresses so far and I am always so excited to get my next box.
Absolutely can’t write enough wonderful things about this app.
Absolutely can’t write enough wonderful things about this app.
Generous customer service
I have been with them for about 5 years and even though sometimes I struggle to find a piece of clothing I appreciate their forgiving and generous customer service, so I stay. I have lost items and ruined things during my 5 years and they always let it go (maybe one item every 1 or 2 years). I also don’t always return things in a super timely manner and it is never an issue. I have never been charged for these mistakes. Clothes are almost always in great condition. One reason is because they select items that can handle a lot of laundering, thus not a lot of cotton or delicate items. App works well. I love the honest reviews. Because they have been around longer than many other similar services they have a large collection of used clothes you can buy cheap. I have gotten incredible deals on Gwynnie Bee outlet- my favorite deal was a Johnny Was dress in good condition for $25 (they run about $200). Also, I lost a lot of weight and went from a size 26 to a size 12 (and then back up to a 14). It was wonderful to be able to easily change the sizes in my closet as my weight changed. I wish they had more casual items now that we are in quarantine but I can’t imagine leaving after all these years. I doubt I could find another service I trusted as much as I trust Gwynnie Bee.
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New interface does not display correctly
On ipad pro buttons show half and text boxes are piled on another. Cant scroll right so cant select buttons or see all description. Piss poor quality
A Closet Upgrade!
I never worry about having the right outfit anymore. I used to hate shopping so would end up with clothes that did not suit me. Being plus size 24 / 3x I have totally loved Gwyennie Bee. I tried several other at home try on subscriptions. This was the one for me!
I hope they don’t change their service for plus size because I have loved the style they have brought to my life!
I now have brands I like and “go to” items that I know will look good on me. This is something that takes time and feels like I have my own stylist bringing me things to my home! I sometime feel a little guilty but then I realize I have saved a lot of money too. The items that are on sale are very low, sometimes $5 or $10 for nice high cost brands. Because I know they will fit if they are my brand, I can get an extra pair of jeans, for $10, instead of $90 and they will look great!
I will stay with this service because of the confidence it has brought to my life. I no longer worry (ever!) how I look. I have become used to being complimented on my clothes and how
I look in them because I feel GOOD!
I hope they don’t change their service for plus size because I have loved the style they have brought to my life!
I now have brands I like and “go to” items that I know will look good on me. This is something that takes time and feels like I have my own stylist bringing me things to my home! I sometime feel a little guilty but then I realize I have saved a lot of money too. The items that are on sale are very low, sometimes $5 or $10 for nice high cost brands. Because I know they will fit if they are my brand, I can get an extra pair of jeans, for $10, instead of $90 and they will look great!
I will stay with this service because of the confidence it has brought to my life. I no longer worry (ever!) how I look. I have become used to being complimented on my clothes and how
I look in them because I feel GOOD!
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No reviews on app
The app only shows maybe 2-3 reviews for each item when the website shows far more. Also, items just won’t show up on the app, but will show as available on the desktop version. Beyond issues with the app, the clothes have gotten steadily more matronly and it takes me forever to find anything that is even just ok enough to want to rent. So many dresses are giving off a “high school chorus concert” kind of vibe (one odd color, modest, polyester, midi, fit and flare dress). It’s a struggle to find anything remotely interesting or of decent quality.
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Pretentious
This app is unmwelcoming and pretentious. They only want the fashionista. The first question: which of these designers best fits your size and body type? There is no option to get help or view examples. There was only one designer I knew and only by name. I deleted the app. It made me uncomfortable from the first screen. To the developers: did you ever consider the woman just trying to get some nice clothing for the first time in her life?
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Non-sensical System
If you have several garments out, then send them back but 1 (because you forgot it), they will CONTINUALLY bill your card (you know ... the one with the paperless statement that is on auto-payment at your bank) with NO END DATE.
I never expected that I needed to double-check on this, but the charges never stop!! So the total you’re paying BLOWS past the cost of the piece MANY times over.
I can’t be the first person this has happened to. I don’t understand why there’s nothing in place to end billing after a purchase price has been met
I never expected that I needed to double-check on this, but the charges never stop!! So the total you’re paying BLOWS past the cost of the piece MANY times over.
I can’t be the first person this has happened to. I don’t understand why there’s nothing in place to end billing after a purchase price has been met
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App is the best
Really like the app. Very easy to use & like the scan bar code when you’re sending items back.
I wish I had read the reviews
I signed up for this service based solely on the recommendation of one of their spokeswomen. I downloaded the app, submitted my credit card information and browsed the clothes in my size (16 and XL). I really didn’t see any styles I loved and wanted to try; so, I can’t review the actual clothing. However, I want to say the cancellation was not as difficult as some reviewers have claimed. I realize many of those complaints were older reviews and the company has probably responded to their reviews by making the process easier. However, I had no problem with cancelling my subscription within the app.
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Shattered Dreams
The trial period was great. As soon as I said I was returning something, they shipped another. The clothes I received were almost always from my priority list first and every thing was of a new to like new quality.
Fast forward to my first paid month. Shipping is suddenly much slower, I have received zero priority items, and I have had to send items back without wearing them because they looked like thrift store rejects.
I am currently waiting until the first week of June to cancel. They don’t let you cancel and have it effective on your next bill date...but there is no proration or refund for a partial month. It’s a marketing ploy, hoping people forget to cancel and then when they get charged just letting it go for another month and so on. That and their policy of being able to add or change service online but forcing you to call in to an agent to cancel. Don’t worry GB. I have ten reminders set to call your retention agent...I mean customer service agent 🙄...and cancel this sham well before my next charge date!
Take my advice...don’t waste your paycheck on this after the trial period.
Fast forward to my first paid month. Shipping is suddenly much slower, I have received zero priority items, and I have had to send items back without wearing them because they looked like thrift store rejects.
I am currently waiting until the first week of June to cancel. They don’t let you cancel and have it effective on your next bill date...but there is no proration or refund for a partial month. It’s a marketing ploy, hoping people forget to cancel and then when they get charged just letting it go for another month and so on. That and their policy of being able to add or change service online but forcing you to call in to an agent to cancel. Don’t worry GB. I have ten reminders set to call your retention agent...I mean customer service agent 🙄...and cancel this sham well before my next charge date!
Take my advice...don’t waste your paycheck on this after the trial period.
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