Started out great…wound up being a nightmare
Started out so great! I was excited and working with my designer to design two room for our new house. Loved the idea of having a designer to consult and that the “edit” process allowed for unlimited revisions. We ended up placing a large furniture/decor order through Modsy with the promise that it would be easier and we would save money by doing so. Then… suddenly the company shut down. We were given no fore warning and no designer to help me finish my projects (also I feel so bad for her because I am pretty sure all the designers got laid off and she must have lost her job). Then, to make matters worse I still had about $1500 of merchandise orders (two Pottery Barn brand night stands and a nice leather bench from one of the Modsy brands) that I was waiting for which I had already paid for. It has been about 3 months since the shut down and I have still not seen any of this merchandise or been given a refund. I have submitted a claim through them trying to get my money back… What a total nightmare.
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Design=GREAT, Fulfillment=AWFUL, Communication=WRETCHED
I RAVED about Modsy at the beginning of working with them! The design service with unlimited revisions really is/was a great service. After my initial designs and ordering I was notified by my designer that they had been laid off, so I cannot speak to if I’m still able to receive the revisions that I paid for with my package.
I suggest NEVER EVER ordering through Modsy. I placed an order at the beginning of May. Many of the pieces were delayed due to supply chain issues. I understand many things are out of their control. I reached out multiple times to get any update. I have 2 large ticket items, which happen to be from a common retailer, that are PAST their 5 week delay from their already delayed delivery window. After emailing many times I still have not received a response from Modsy. The only current way to reach Modsy is through email. My most recent email was received by them well over 10 business days ago, and I have still not heard anything beyond the auto-response. Please beware. Save your time, frustration, and money.
I suggest NEVER EVER ordering through Modsy. I placed an order at the beginning of May. Many of the pieces were delayed due to supply chain issues. I understand many things are out of their control. I reached out multiple times to get any update. I have 2 large ticket items, which happen to be from a common retailer, that are PAST their 5 week delay from their already delayed delivery window. After emailing many times I still have not received a response from Modsy. The only current way to reach Modsy is through email. My most recent email was received by them well over 10 business days ago, and I have still not heard anything beyond the auto-response. Please beware. Save your time, frustration, and money.
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Do not purchase, they are no longer offering design services!
It looks like this used to be a really great service and app. Unfortunately, I signed up for it right as the company seems to be tanking.
I purchased a two room bundle when they were having a sale in mid-June. They promoted it as a good opportunity to redesign your space in time for 4th of July sales. After submitting photos of my first room the expected turnaround time was July 7th, but they have now changed that date 4 times and still no design. I had initially been communicating with my designer a few weeks ago who said she was about to get started, and then suddenly the chat feature stopped working so I have had no way to get in touch with her.
When I go to submit the information for the second room, the app displays the message “we are unfortunately no longer offering design services.” There is a link to a refund request form that I submitted a few weeks ago, but I have still received no refund or update on my request. I feel like I’ve been swindled at a time when I could really use a break. I’m hoping that sharing this keeps this from happening to others. I’m not sure why the app is still active when they are clearly no longer able to offer the promised services.
I purchased a two room bundle when they were having a sale in mid-June. They promoted it as a good opportunity to redesign your space in time for 4th of July sales. After submitting photos of my first room the expected turnaround time was July 7th, but they have now changed that date 4 times and still no design. I had initially been communicating with my designer a few weeks ago who said she was about to get started, and then suddenly the chat feature stopped working so I have had no way to get in touch with her.
When I go to submit the information for the second room, the app displays the message “we are unfortunately no longer offering design services.” There is a link to a refund request form that I submitted a few weeks ago, but I have still received no refund or update on my request. I feel like I’ve been swindled at a time when I could really use a break. I’m hoping that sharing this keeps this from happening to others. I’m not sure why the app is still active when they are clearly no longer able to offer the promised services.
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Great concept, customer service needs improvement
BEWARE Modsy is not able to handle customer service requests right now!! They have their chat feature turned off due to high demand and aren’t responding to emails. I’ve been waiting for a refund for almost 4 weeks and still haven’t received it. Haven’t been able to talk to someone to push it through. They need to figure this out before I try them again.
Now the rest of the review: I had Modsy design 2 rooms for me. It was pretty easy to set up, and I like how it tells you what your style is based on you selecting various examples you like. The designer listened to my needs and made a few updates until it was perfect.
There is a huge selection of goods. However, they are overpriced. Other online retailers have similar items for much less. Do some shopping around before you purchase from Modsy.
A lot of their partners are experiencing delays with delivery. Many times the original delivery date was within a couple of weeks then it turned into many months. The items were easy to cancel and get somewhere else. However, canceling right now could be a challenge due to what I said in the beginning.
Now the rest of the review: I had Modsy design 2 rooms for me. It was pretty easy to set up, and I like how it tells you what your style is based on you selecting various examples you like. The designer listened to my needs and made a few updates until it was perfect.
There is a huge selection of goods. However, they are overpriced. Other online retailers have similar items for much less. Do some shopping around before you purchase from Modsy.
A lot of their partners are experiencing delays with delivery. Many times the original delivery date was within a couple of weeks then it turned into many months. The items were easy to cancel and get somewhere else. However, canceling right now could be a challenge due to what I said in the beginning.
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Don’t order anything through Modsy
I ordered some decorations and furniture from my design all of which was labeled as in stock. A few items came quickly, but the larger furniture items had a delivery window of about 4 weeks. 4 weeks came and passed but I am still waiting for the furniture items that are in stock and am getting no response from Modsy customer service. I wished I just ordered it directly from the retailer and cut out the middle.
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