Your apps have a major bug
I couldnt even passed the sign up verification process. It keep telling me that my IC photo is blurred even tho I have retook it multiple times. Plus at the Recording face step, it recorded me just fine, but the problem happened after that step, while it uploading and compiling the data, it suddenly went blank. Nothing were shown.. then, suddenly the notification appeared, said that, it couldnt verify my IC since it is blurred, but when I tried to re-do all the process, it doesnt go back to the source of the problem (the IC verification) instead it straight away went to Recording face verification. Do you get it? It kept looping and then went blank. Nothing is working. No wonder a lot of people doesnt trust GXbank anymore since there are a lot of problem. Not just the app, we could also see theres a complaint about a problem when withdrawing money at the ATM. You can google it.
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Hassle when i upgraded phone
I like gx however recently i had to change to a new phone and forgot to remove old phone from the app. It needs to go through customer service by calling to resolve which is a hassle for me because I’m so not into talking kind of person. I done resetting with another bank just by emailing customer service . My problem solved. So your procedure should be revised on this matter. Gx bank is a digital banking no need calling for a simple transaction.
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best
terbaikk
Interest rate
GX bank give higher interest saving rate and easy to use the app anywhere . Love it
Hope more promotions are coming like last time every rn5 scan get some amount campaign
Also my flexi credit keep rejecting , even tho my ctos record good . Hope GX bank allows us to send our document for human review
Hope more promotions are coming like last time every rn5 scan get some amount campaign
Also my flexi credit keep rejecting , even tho my ctos record good . Hope GX bank allows us to send our document for human review
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Complaint regarding delayed refund (qr transfer issue)
I am writing to express my dissatisfaction regarding a refund that has been taking an unreasonably long time to process.
On 9 April 2026, I made a payment using a QR transfer, but the recipient did not receive the funds. I have already opened a support ticket and provided all necessary details, including proof of transaction. However, until today, the issue remains unresolved.
I have been repeatedly asked to wait (initially 1–3 working days, then extended to 3–5 working days), but there has been no clear update or resolution. This delay is unacceptable, as the money has been deducted from my account, yet it has not been received by the recipient nor refunded back to me.
On 9 April 2026, I made a payment using a QR transfer, but the recipient did not receive the funds. I have already opened a support ticket and provided all necessary details, including proof of transaction. However, until today, the issue remains unresolved.
I have been repeatedly asked to wait (initially 1–3 working days, then extended to 3–5 working days), but there has been no clear update or resolution. This delay is unacceptable, as the money has been deducted from my account, yet it has not been received by the recipient nor refunded back to me.
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