best
terbaikk
Your apps have a major bug
I couldnt even passed the sign up verification process. It keep telling me that my IC photo is blurred even tho I have retook it multiple times. Plus at the Recording face step, it recorded me just fine, but the problem happened after that step, while it uploading and compiling the data, it suddenly went blank. Nothing were shown.. then, suddenly the notification appeared, said that, it couldnt verify my IC since it is blurred, but when I tried to re-do all the process, it doesnt go back to the source of the problem (the IC verification) instead it straight away went to Recording face verification. Do you get it? It kept looping and then went blank. Nothing is working. No wonder a lot of people doesnt trust GXbank anymore since there are a lot of problem. Not just the app, we could also see theres a complaint about a problem when withdrawing money at the ATM. You can google it.
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Hassle when i upgraded phone
I like gx however recently i had to change to a new phone and forgot to remove old phone from the app. It needs to go through customer service by calling to resolve which is a hassle for me because I’m so not into talking kind of person. I done resetting with another bank just by emailing customer service . My problem solved. So your procedure should be revised on this matter. Gx bank is a digital banking no need calling for a simple transaction.
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best
terbaikk
Interest rate
GX bank give higher interest saving rate and easy to use the app anywhere . Love it
Hope more promotions are coming like last time every rn5 scan get some amount campaign
Also my flexi credit keep rejecting , even tho my ctos record good . Hope GX bank allows us to send our document for human review
Hope more promotions are coming like last time every rn5 scan get some amount campaign
Also my flexi credit keep rejecting , even tho my ctos record good . Hope GX bank allows us to send our document for human review
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Complaint regarding delayed refund (qr transfer issue)
I am writing to express my dissatisfaction regarding a refund that has been taking an unreasonably long time to process.
On 9 April 2026, I made a payment using a QR transfer, but the recipient did not receive the funds. I have already opened a support ticket and provided all necessary details, including proof of transaction. However, until today, the issue remains unresolved.
I have been repeatedly asked to wait (initially 1–3 working days, then extended to 3–5 working days), but there has been no clear update or resolution. This delay is unacceptable, as the money has been deducted from my account, yet it has not been received by the recipient nor refunded back to me.
On 9 April 2026, I made a payment using a QR transfer, but the recipient did not receive the funds. I have already opened a support ticket and provided all necessary details, including proof of transaction. However, until today, the issue remains unresolved.
I have been repeatedly asked to wait (initially 1–3 working days, then extended to 3–5 working days), but there has been no clear update or resolution. This delay is unacceptable, as the money has been deducted from my account, yet it has not been received by the recipient nor refunded back to me.
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好用
好
Banking Experience
It is by far the easiest banking app I have used so far despite it being a digital bank. I love the UI a lot and secure payments by using Face ID easily rather than typing in your PIN number multiple times like other banking apps available in Malaysia.
Best banking app ever
UI, UX and font are just so perfectly fine and non-cluttered view (hope it stays this way!), GX seems to be the only bank app achieved this in my experiences with many other banks. Is it possible to let us put remark too if it's a transfer between main account & pockets? Also, is it possible for us to have the details of the sender (eg., bank name & origin account number)?
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Unable to register
During OTP verification, no OTP was received. Multiple mobile lines are tried. Can receive other apps OTP normally
E-Wallet
Service/Professional: "I was impressed with their professionalism and speed. They resolved my issue quickly and transparently, exceeding my expectations. Highly recommend for their commitment to customer satisfaction.".
Product: "The [Product Name] arrived on time and is even better than described. The quality is excellent for the price, and it has made [specific task] so much easier. A reliable and affordable solution!
Product: "The [Product Name] arrived on time and is even better than described. The quality is excellent for the price, and it has made [specific task] so much easier. A reliable and affordable solution!
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Error Msg keep prompting! Are you scam?!
Has been signed up for years, today when I tried to login, the system keep prompting me “Something went wrong, try again later”, but I have been trying for days!!!! Emailed to their support, the most funniest thing is the email is undeliverable, hello!! Are you a scam?
Worst nightmare
Absolutely unacceptable and infuriating experience with Gx Bank. My account was suspended out of nowhere for “suspected fraudulent activity” with ZERO justification, ZERO evidence, and ZERO prior notice. My money was frozen, and I was left completely in the dark.
What makes this even worse is the pathetic follow-up. Customer support is slow, vague, and clearly unprepared to handle serious issues. No clear answers, no proper investigation timeline, and no accountability. For a so-called digital bank, this is a complete failure.
You cannot just lock someone out of their own funds and expect them to wait silently without explanation. Security is not an excuse for poor communication and incompetence. This experience has destroyed any trust I had in Gx Bank.
Think twice before using this bank—your account can be suspended at any time, and you may be left chasing answers that never come.
What makes this even worse is the pathetic follow-up. Customer support is slow, vague, and clearly unprepared to handle serious issues. No clear answers, no proper investigation timeline, and no accountability. For a so-called digital bank, this is a complete failure.
You cannot just lock someone out of their own funds and expect them to wait silently without explanation. Security is not an excuse for poor communication and incompetence. This experience has destroyed any trust I had in Gx Bank.
Think twice before using this bank—your account can be suspended at any time, and you may be left chasing answers that never come.
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Company account
What is the purpose u advertise 'can open new company account' while u still want customer to provide latest bank statement? If it is a NEW registered company, definitely that company doesnt have any account with other conventional bank. I tried to submit my personal account but still failed because my name and company name is not the same name (which kids can understand this). Dont advertise what GX bank can't do. It wasting my time to follow the steps and at the end everything not accepted.
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MEPS RM1 Waiver
Changing above from Monthly to Weekly WILL attract 5 Stars Ratings.
10 more saving pockets & list GXBank as FPX payment option
As per titled, users should not be limited for 10 pockets only, I need more at least 20. FPX payments are a norms, I use to pay bills, tickets, utilities, almost all platforms list FPX as payment option, while GXBank is not in the list hence it forces me to use other bank like CIMB (major bank). Hope you can include this feature & my suggestion for saving pocket.
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Not What It Says After Updating App
I am a new user of this digital banking. What drawn me to this was the higher interest rates given compared to other banks' normal saving accounts rates.
I am also drawn to the savings pocket and the bonus pockets, which offers a better rates and considering of opening up pockets. With protection from PIDM, it's even better.
However, when I was asked to update the app and it said that what are the changes with the updated version. One of them was a higher interest rate of 4.00% p.a. Bonus Pocket. But after updating, the Bonus Pocket still shows up to 3.18% p.a.
It seems that it is not what it says after updating. Please look into this and rectify it. Thanks
I am also drawn to the savings pocket and the bonus pockets, which offers a better rates and considering of opening up pockets. With protection from PIDM, it's even better.
However, when I was asked to update the app and it said that what are the changes with the updated version. One of them was a higher interest rate of 4.00% p.a. Bonus Pocket. But after updating, the Bonus Pocket still shows up to 3.18% p.a.
It seems that it is not what it says after updating. Please look into this and rectify it. Thanks
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It can look a lot better
Like I said, the dark UI when using the device on light mode is not the best experience. This app can look a lot better. The user interface and experience both can also be a lot better. A lot of negative space is there for the taking, especially in the discover page. Please add light mode and a better balance among assets on the discover page, and of course, if I could add my card to Apple Pay wallet, I’d surely give 5 stars for it :))
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Payment not credited to merchant
Please pay attention to who try to download you will regret in one day ! Im the first batch user every time payment with cc the first time is error , then . Even GX know they have this kind of issue did not solve . In one day paid for my telco family bills however payment was done but did not credit to merchant hence my phone line and my family wifi all has been disrupted. Then Gx will give a you an answer time frame for 30 working day the money will revert back to you . Totally scammer hold yr money to run they cash flow .
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DISAPPOINTED
I’m one of the earliest users of GXBank and have stayed loyal even when cashback rates dropped. However, I’m genuinely terrified now. Recently, I’ve been seeing more and more posts on social media about GXBank users getting their money stolen through unauthorized transactions—and worse, not being able to get their money back. As an ordinary citizen who works hard for every cent, I can’t bear the thought of waking up one day to see my account wiped clean, with no proper support or resolution. It’s heartbreaking and unacceptable. These aren’t just numbers; it’s people’s hard-earned savings. I’ve always supported GXBank, but these incidents are making me seriously reconsider. If GXBank doesn’t improve its fraud prevention and customer protection systems, it’s only a matter of time before people lose all their trust. Please take this seriously before it’s too late.
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