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Hand and Stone

Hand and Stone

by Hand and Stone Franchise Corp.

385 ratings
126 reviews
🌟 Lifestyle
💪 Health & Fitness
Free

Details

Released
November 3, 2022
Updated
August 19, 2026

Developer

Hand and Stone Franchise Corp.
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About

Easily book and customize spa appointments at over 500 locations. Manage your membership, purchase gift cards, and enjoy quick rebooking for your favorite services. Members can also utilize self check-in for a seamless experience.

✓Find spa locations
✓Book and customize appointments
✓Purchase gift cards
✓View membership credits
✓Quick rebooking
✓Self check-in for members
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What users say about Hand and Stone

Reviews of Hand and Stone are mostly negative: the Lifestyle app is rated 3.3/5 from 385 App Store ratings. What users like most: excellent customer service, skilled and experienced massage therapists. Top complaints: buggy and unreliable app, lack of transparency in membership details. Summarized from real user reviews.

Positive things

  • 🙌Excellent customer service
  • 💆‍♀️Skilled and experienced massage therapists
  • 🧘‍♀️Relaxing and rejuvenating experiences
  • 🏆Consistent high-quality services

Negative things

  • 🤖Buggy and unreliable app
  • 🔍Lack of transparency in membership details
  • 🕰️Difficult to schedule appointments
  • 🤷‍♀️Poor customer support
  • 📵Inability to link membership to app
See all reviews

What's New in Hand and Stone

5.20.0

August 19, 2026

We’ve updated this app to enhance your booking experience. With this new version of the app, we have- * Optimized your sign-in experience * Made it easier to quickly book your favorite services * Enabled pre-reservation form completion to save you time * Made under the hood bug fixes

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User reviews

Most RecentHighest RatedLowest Rated

Facial

The girls they definitely knew what they were talking about. I felt like I got a great facial done. She was educated and definitely knew what I needed. Thanks and it down.
00270TOrres

I am unable to book

I have a membership with 16 packages, I cannot book even one massage without giving credit card information and being charged $80. You need to fix your app! I will not be using the app until you fix it. It is broken.
THIS APP IS CURRENTLY BROKEN
THIS APP IS CURRENTLY BROKEN
ONCE AGAIN. THIS APP IS CURRENTLY BROKEN. IT NEEDS TO BE FIXED.
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RRiiguy8

Ultimate facial

I always look forward to my facial with Tatum! My skin has never looked so good. I’ve learned a lot from her and is always a relaxing and fun session!
CLC Langemack

Great Deals

The app is nice and simple to use. I would like to recommend you fix the credit card area when scheduling. I shouldn’t have to add a different card number than the one I am currently using to charge my monthly subscription. Create the drop down to choose the card on file.
YYSolCakes

Terrible user experience

Badly in need of a UX/UI overhaul. Just a pain to use.
JJacksonvillian
See 121 more reviews

Developer apps

H&S Event App
H&S Event App

by Hand and Stone Franchise Corporation

🌟 Lifestyle

(10)

Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

Login and password reset issues

Bug

Appointment booking errors

Bug

Inconsistent app functionality across locations

Bug

Outdated app version issues

Bug
✨

Requested Features

4 requests

Ability to book different massage types through the app

Feature

Option to select preferred massage therapist

Feature

Display of membership details and package information in the app

Feature

Improved app navigation and user experience

Feature

FAQ

What can I do with the Hand and Stone app?

The app allows you to find spa locations, book and customize appointments for massage and facial services, purchase gift cards, and manage your membership details. You can also view past and upcoming appointments and quickly rebook repeat services.

How do I book an appointment?

You can book an appointment by finding a location near you or searching the list of over 500 spa locations. Once you select a location, you can choose your desired services and customize your spa experience before confirming your booking.

Can I purchase gift cards through the app?

Yes, the app allows you to purchase gift cards for friends and relatives. This is a convenient way to share the relaxation and comfort of a spa experience with loved ones.

What membership benefits can I access?

Members can view their available service credits and loyalty points directly within the app. Additionally, members have access to a self check-in feature for a faster and more convenient arrival at the spa.

Is the app free to use?

The app itself is free to download and use. However, it does display advertisements. You will still need to pay for any spa services or gift cards purchased through the app.