Massage
Amy Parker at the Chandler Alma Street location is wonderful for a relaxing massage 💫
Entire staff is amazing!
Every time I can’t get an apt with a favorite massage therapist I’m nervous another one won’t be as good but then they are! And having discovered that they all have special talents it is wonderful to have these great options all in one place! The facials are so spectacular and relaxing in themselves as well. I can’t praise this company enough!!
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Massage
I go to Richard for a massage regularly! He is incredible. Absolutely great massages.
Compliment for Amanda!!!!
Amanda is an exceptional lady, who gives fantastic, enriching facials. Amanda takes time, notices what you need and gives you the best facial! Amanda’s hands are soothing, warm and strong. I’m glad that I had the season with her.
Wow, Thank you Amanda!
Wow, Thank you Amanda!
ONLINE BOOKING SUCKS
The service is good but the APP SUCKS.
I’m blocked from booking OL appointments because I rescheduled and cancelled one appointment.
I talked to them on the phone and even talked to a manager when I went to visit but my account is blocked.
It’s frustrating and disappointing because I talked to them 7x already and they always assure you that they will fix it but it’s already 6 months and still blocked. I stoped going to them since march and have 3 credits for April, May and June. I’m cancelling after getting my next schedule.
I’m blocked from booking OL appointments because I rescheduled and cancelled one appointment.
I talked to them on the phone and even talked to a manager when I went to visit but my account is blocked.
It’s frustrating and disappointing because I talked to them 7x already and they always assure you that they will fix it but it’s already 6 months and still blocked. I stoped going to them since march and have 3 credits for April, May and June. I’m cancelling after getting my next schedule.
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Boynton Beach Florida
Love most talented most talented Clare massages last almost 4 years now too so wonderful too most beautiful talented Shae too most beautiful Facials too many positive comments regarding my most beautiful Face too Major congratulations
Massage
Letisha was amazing. She really knows how to find the hot areas and massage them away. I will go back and ask for her. Check her out. She is a professional
Rating the app ONLY
This app is very basic in functionality. You can schedule an appointment and choose who’s available for the most part. However, the app seems to be more for the corporation than the customer. When I buy gift cards or extras from deals it doesn’t show on the app. Nor does it show how much credit I have. Maybe speak with some of the customers if there is another update or improvements. Thx.
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Sucks
Who redesigned the app and site? Both make it impossible to do more than one add-on at once. I have to call the location if I want more time and something like hot stones because you can only select one add-on option. Thought I could work around this by clicking rebook. No, it just selects the base option of the 50 minute massage. Also, why is it so difficult to just go to when my preferred massage therapist is available. It’s ridiculous to click week after week after week. Just take me to her next available date in the evening. I know she’s popular, I’m fine waiting, I just don’t want to give myself carpal tunnel in the meantime as I scroll.
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1st Visit
This was my first visit to Hand and Stone. The studio is clean, relaxing, and well stocked with beneficial merchandise. The front desk staff was knowledgeable and extremely friendly and professional.
I requested a firm massage for a specific back pain. I was assigned to
Ruslan. He has an abundance of knowledge, including experience in the medical field. This is just what I needed. The firm massage was definitely intense, but I could feel the results by the end of the session. He is my go to from now on for pain therapy. This was an excellent experience. I highly recommend him.
I requested a firm massage for a specific back pain. I was assigned to
Ruslan. He has an abundance of knowledge, including experience in the medical field. This is just what I needed. The firm massage was definitely intense, but I could feel the results by the end of the session. He is my go to from now on for pain therapy. This was an excellent experience. I highly recommend him.
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Last resort
This app is sadly very outdated and disappointing. First off, it’s been over a year for a decent update, meaning is naturally buggy given new iOS requirements. The UX/UI experience is clunky and I wouldn’t be surprised if there’s ADA contrast violations. Luckily a good a phone call still works being that the app NEVER synced to my membership anyways.
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Terrible
Trying to fill out the intake forms before my appt, and anytime there is an error (or not) when you submit it gives you an endless spinning wheel. I finally filled everything out and signed my name, it gave me an error that my signature was required and got the wheel again. Don’t have an app if you can’t make it work properly.
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Cedar Hill Store location
#1 everyone at the Cedar Hill, Tx location are wonderful.
#2 I was lucky enough to be placed with Tamara for my first massage!! It was heavenly. She is personable & experienced….. she ruins me for the rest of the day! I walk out so relaxed nothing can bother me!
#3 if taking care of your mental & physical health is selfish sign me up! I found my happy place!!
#2 I was lucky enough to be placed with Tamara for my first massage!! It was heavenly. She is personable & experienced….. she ruins me for the rest of the day! I walk out so relaxed nothing can bother me!
#3 if taking care of your mental & physical health is selfish sign me up! I found my happy place!!
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Needs improvement
App can only book 50-min massages, have to call for 80-min
Prompts to use touchless experience Every. Time.
Needs dark mode BADLY
Credential auto-fill doesn’t work for username at all ; tries for pw but doesn’t return anything (tried 2 pw apps)
Prompts to use touchless experience Every. Time.
Needs dark mode BADLY
Credential auto-fill doesn’t work for username at all ; tries for pw but doesn’t return anything (tried 2 pw apps)
Horrible service
I had an appointment for 1 1/2 hour massage. That same morning I had oral surgery and thought a massage would be nice.
I made the mistake of telling the manager that I had to take something for the anxiety. I also admitted that during the procedure I had to take another one and husband was being my driver. They had me sign the authorization form and later went into the room.
Once inside I was told that they couldn’t do the massage because of the medication I took. I would have to wait 24 hours. I asked, Well, what if I say it was yesterday?” Then I asked, “ What if I had lied and just not said anything. “The therapist said that she was putting her license in danger. I understood and asked if there was any service they could do? I was told I could get a facial that night.
The I don’t give a sh— attitude from the manager prompted me to cancel my membership. I had 7 credits so scheduled the next day.
I then get an email from someone, Lisa, that the manager at the Stephanie location had called and complained so now I was BANNED from all locations and she canceled my new appointment.
Never raised my voice, never sweared, just asked questions and was frustrated because they didn’t even try to help me. You can’t tell me that customers who have pain aren’t walking in on prescription drugs, antidepressants, or smoking weed.
I have also been informed that the 7 months they took my money will not be reimbursed.
I made the mistake of telling the manager that I had to take something for the anxiety. I also admitted that during the procedure I had to take another one and husband was being my driver. They had me sign the authorization form and later went into the room.
Once inside I was told that they couldn’t do the massage because of the medication I took. I would have to wait 24 hours. I asked, Well, what if I say it was yesterday?” Then I asked, “ What if I had lied and just not said anything. “The therapist said that she was putting her license in danger. I understood and asked if there was any service they could do? I was told I could get a facial that night.
The I don’t give a sh— attitude from the manager prompted me to cancel my membership. I had 7 credits so scheduled the next day.
I then get an email from someone, Lisa, that the manager at the Stephanie location had called and complained so now I was BANNED from all locations and she canceled my new appointment.
Never raised my voice, never sweared, just asked questions and was frustrated because they didn’t even try to help me. You can’t tell me that customers who have pain aren’t walking in on prescription drugs, antidepressants, or smoking weed.
I have also been informed that the 7 months they took my money will not be reimbursed.
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Useless App
This app is useless. You can’t book an appt because it doesn’t tell you open slot times. It just sends you to the waitlist even though there are open appointment times actually available. Now you have to call to book any appts.
Not user friendly
App is easy to make appointments but not to use points or rewards. It's very unclear as to how many packages one has available. Some updates to those would improve the app.
Worst app I’ve ever used
The app, and the Hand & Stone website, are both incredibly frustrating, unhelpful and useless.
The use, functionality, application, lack of clarity, detail, or explanation for any of the booking & billing services, gift cards, rewards points or menu items is a huge disappointment. What a complete mess.
Except for Ryan and the truly excellent receptionist staff in Glassboro, NJ, I could not in good conscience recommend Hand & Stone to anyone who expects a high quality customer friendly interface and business model.
The use, functionality, application, lack of clarity, detail, or explanation for any of the booking & billing services, gift cards, rewards points or menu items is a huge disappointment. What a complete mess.
Except for Ryan and the truly excellent receptionist staff in Glassboro, NJ, I could not in good conscience recommend Hand & Stone to anyone who expects a high quality customer friendly interface and business model.
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Stress inducing
Each attempt to utilize the app is met with frustration due to ap freezing up or failure to save information and visits.
Useless App
I keep hoping that when I open the app changes will have been made to make the app easy to use. I have my go-to facialist and yet, I can’t ever make an appt. Either the calendar shows she’s unavailable or there is a waitlist. I’ve tried to put myself on a waitlist but I can never add my name. It would be great if you could pick your person and see their availability instead of scrolling through the calendar in hopes there is a green dot. It would be especially helpful for those of us who travel or have tight schedules. And this is just one complaint. Please improve your app!!
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