Brilliant app
Incredibly useful app. Easy to do banking whilst on the go. Intuitive user interface.
Poor
I mean it’s a banking app, it just about works but it’s clunky and time consuming, not up to a par with modern apps
But by far the BIGGEST annoyance is setting up a new payee, it wipes the screen if you toggle to a different app. This is a huge security issue because often you want to copy / paste account and reference numbers (esp long ones) rather than type them in but you basically can’t with this app. There is nothing other than shoddy engineering behind this, it’s totally possibly and almost every modern app allows this
Needs to be addressed urgently, someone is going to loose money due to this
But by far the BIGGEST annoyance is setting up a new payee, it wipes the screen if you toggle to a different app. This is a huge security issue because often you want to copy / paste account and reference numbers (esp long ones) rather than type them in but you basically can’t with this app. There is nothing other than shoddy engineering behind this, it’s totally possibly and almost every modern app allows this
Needs to be addressed urgently, someone is going to loose money due to this
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Basic app - but why wipe the screen when I’m trying to set up a new payee!
As ever, Handelsbanken is not ahead with its digital offering - it’s barely in the pack. But the app is mainly functional when it comes to checking balances and making payments. Except today, when I needed to set up a new payee. I had the details in WhatsApp so needed to toggle between that and the banking app to add the info. But every time I did, it wiped everything I’d already added. I don’t remember it doing this before - and it’s not an unlikely thing that the info I need will be somewhere else in my phone, which makes wiping the screen nonsensical. Not sure why this is happening, but I can’t understand why the developers thought it would make things easier. It doesn’t.
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Great Thanks to Sarah
This works perfectly thanks to Sarah on the helpline.
Good but frustrating
I mostly like the app. However it seems to decide I have a network error and am not connected to the internet every few days. Not related to actual network access. Have to switch phone off and reset each time. Annoying. Thankfully hasn’t happened when authorising online expenditure. But only a matter of time.
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